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Cancel STATS FM
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Stats Fm service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Stats Fm: Easy Method
What is Stats Fm
Overview
Stats Fm is a music listening analytics service that tracks and visualises your streaming habits across platforms. It offers free features and paid tiers (Plus/Pro) to unlock additional insights.
Where it operates
Stats Fm operates via mobile apps and a web presence; subscription purchases are processed through the platform stores (App Store or Google Play) rather than directly on the website.
How to cancel Stats Fm
Cancel on Apple (App Store)
- Open the Settings app on your iPhone or iPad and tap your name.
- Tap Subscriptions, find the Stats Fm subscription, and choose Cancel Subscription.
- Cancellation stops auto-renewal; you keep access until the end of the paid period.
Cancel on Google Play (Android)
- Open the Google Play Store app and tap your profile icon.
- Tap Payments & subscriptions > Subscriptions, select Stats Fm, then tap Cancel subscription.
- Confirm cancellation; access continues until the current billing period ends.
Cancel via web or the app
- Stats Fm does not provide an in-app or web interface to manage subscriptions; store-managed subscriptions must be cancelled through Apple or Google.
- To terminate the service entirely, stop using the app and delete your account via app settings or by contacting support.
What happens when you cancel
Access after cancellation
When you cancel a store-managed subscription, paid features remain active until the end of your current billing period. You will not be charged again after that period ends.
Account and data
Canceling the subscription does not automatically delete your account or personal data. To remove personal data, use account settings or submit a data request as described in the privacy policy.
Will I get a refund?
Official refund policy
According to Stats Fm Terms & Conditions (clause 6.3), fees paid are generally non-refundable and partial subscriptions are not refunded.
See the official terms for the exact wording: Stats Fm Terms & Conditions.
Exceptions and store policies
- Refunds may be available only under applicable local law or via the App Store / Google Play refund processes.
- If you believe you are entitled to a refund, check the store’s refund process first; Stats Fm refers subscription handling to the stores.
Stats Fm plans and pricing
Overview of known price points
App Store listings show a range of in-app purchase prices in ZAR. Exact duration (monthly/annual/lifetime) for each listed price is not clearly specified in public materials.
Representative pricing (ZAR)
| Plan | Price | Period (期間) | Features |
|---|---|---|---|
| stats.fm Plus (Spotify) | R39.99 - R299.99 | Not publicly specified | Unlock Plus features; varies by offer |
| stats.fm Pro (Spotify) | R59.99 or R119.99 | Not specified | Pro tier features |
| stats.fm Plus (Apple Music) | R99.99 - R499.99 | Not specified | Unlock Plus features in Apple Music version |
Your consumer rights in South Africa
Refunds and contract law
Under South African consumer law, certain statutory rights may apply. Stats Fm’s published terms state fees are non-refundable unless local law mandates otherwise.
Where local law provides a right to a refund, you can raise that claim with the store (Apple/Google) or pursue remedies under the Consumer Protection Act.
Data protection and deletion
You have rights to access, correct, and request deletion of your personal data. Stats Fm documents a Data Subject Request process and timelines in its privacy policy.
Stats Fm states it will respond to requests within 45 days and provides an appeal period of up to 60 additional days; see the privacy page for details.
Official privacy info: Stats Fm Privacy Policy.
Customer experiences
Positive feedback
Some users report that the app provides valuable analytics and consider premium tiers worthwhile for the features offered.
Positive reviews note that the app can be useful for serious listeners who want detailed stats.
Negative feedback
Recurring complaints include data inaccuracies, problems with Apple Music integration, and issues recognising previously purchased lifetime subscriptions.
Many reviews reference bugs, missing streams (especially on Spotify), and an aggressive push toward paid features. See user reviews for examples: Stats Fm on Trustpilot.
Documentation checklist
What to gather before contacting support or a store
- A copy of the receipt or order confirmation from the App Store or Google Play.
- The email address associated with your Stats Fm account and your username.
- Date of purchase, subscription tier name, and last 4 digits of the payment method if available.
- Any screenshots showing billing, subscription status, or app errors.
Where to present documentation
- Provide store receipts directly to Apple or Google for refund requests.
- Submit data-deletion or account issues through the app settings or via Stats Fm’s privacy contact as described in their policy.
Common mistakes
Attempting to cancel on the stats.fm website
Users often look for an on-site cancellation button. Stats Fm relies on store-managed subscriptions, so cancellations must be done through Apple or Google.
Attempting to cancel on the website may delay the process and cause confusion about billing.
Expecting automatic refunds or instant data deletion
Assuming a refund is automatic after cancelling is a common error; the terms state fees are non-refundable unless law or the store offers otherwise.
Data deletion is not automatic on cancellation; you must request account deletion or submit a Data Subject Request per the privacy policy.
Comparative recap
Quick comparison of key points
| Item | Stats Fm policy | How to action | Period (期間) |
|---|---|---|---|
| Cancel subscription | Store-managed (App Store / Google Play) | Cancel via your Apple or Google account settings | Store billing period applies |
| Refunds | Generally non-refundable (Terms clause 6.3) | Request via App Store / Google Play or cite local law | N/A |
| Account/data deletion | Available via settings or Data Subject Request | Use app settings or privacy contact; response within 45 days | Request-driven |
After cancelling
Immediate steps
- Confirm cancellation in your App Store or Google Play subscription list and keep the receipt or screenshot for records.
- Check the expiry date of your paid access so you know when premium features will stop.
Further actions and useful links
- Read the official terms for subscription and refund details: Stats Fm Terms & Conditions.
- Submit data requests or review privacy options: Stats Fm Privacy Policy.
- See user reviews and common reports: Trustpilot - Stats Fm.
Address
Company address
StatsFM B.V., Attn: Data Protection, Crommelinbaan 3, 2142 EX Cruquius, The Netherlands.
Contact for privacy or data requests
Use the privacy policy page for instructions on submitting a Data Subject Request and for expected timelines: Stats Fm Privacy Policy.