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Cancel VOCAL
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Vocal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vocal: Easy Method
What is Vocal
Overview
Vocal is an online platform offering subscription-based access to content and services under the Vocal+ membership. It provides features for creators and listeners/readers depending on the product variant and app listing.
Who it is for
Vocal serves individual creators and consumers who want premium access or enhanced features. Subscriptions are billed periodically and managed through your account or app-store billing, depending on how you subscribed.
How to cancel Vocal
Cancel via account settings (recommended)
- Sign in to your Vocal account on the website or app.
- Go to Account Settings and find the Vocal+ section.
- Click "Manage Vocal+" then select "cancel plan".
- Your membership will remain active until the end of the current billing cycle; no future billing will occur.
Cancel by contacting support
- If you cannot access account settings, email support@vocal.media with your account email, subscription details, and a clear request to cancel.
- Include transaction IDs, receipts, and screenshots to speed up verification.
- Refer to the official help article for more details: Vocal Help Center - Can I get a refund?.
What happens when you cancel
Access and billing
When you cancel a Vocal+ membership via account settings it remains active until the end of the current billing cycle. You will not be billed again after cancellation.
Account and data
Your account, published content, and associated data typically remain accessible unless you request account deletion. Keep copies of important content and confirmation emails for your records.
Will I get a refund?
Official refund policy
Vocal’s published policy states that they do not issue refunds for memberships. This is the formal position in the Vocal Help Center and Terms of Use.
User reports and exceptions
- Some users report being denied refunds even for unexpected auto-renewals; these experiences are described in public reviews.
- If you believe you have a statutory entitlement to a refund, raise the issue with support and retain all payment documentation and correspondence.
- See Vocal’s official note: Can I get a refund?.
Vocal plans and pricing
Current South Africa pricing (App Store listing)
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic | R174.99 | One-time or unspecified | Basic access |
| 1-Month Subscription | R399.99 | Monthly | Full subscription |
| Vocal Image Plus: 1 Month | R199.99 | Monthly | Plus tier monthly |
| 3-Month Subscription | R799.99 | Quarterly | Full subscription |
| Annual Subscription | R1,199.99 | Annual | Full subscription |
| Vocal Image Plus: 1 Year | R699.99 | Annual | Plus tier annual |
| Vocal Image Plus: 1 Year (alternate) | R1,299.99 | Annual | Plus tier annual (higher variant) |
| Improve your voice: annually | R1,699.99 | Annual | Advanced improvement plan |
Notes on pricing
These prices reflect App Store listings for South Africa and may vary by platform or time. Multiple plan variants exist with inferred features based on plan names.
How to verify your price
- Check the receipt emailed by Apple/Google or your payment provider for the exact charge.
- Compare the receipt to the plan name shown in your Vocal account or app-store subscription settings.
Your consumer rights in South Africa
Relevant laws
South African consumers are protected by statutes such as the Consumer Protection Act (Act 68 of 2008) and the Electronic Communications and Transactions Act.
How the laws may apply
- These laws can provide remedies for defective digital goods, misleading terms, or unfair contract terms in certain circumstances.
- Vocal’s no-refund policy may not override statutory rights; check local law if you believe a contravention has occurred.
Customer experiences
Positive feedback
Some long-term users report positive outcomes such as useful connections, good site experience, and successful content promotion on the platform.
Negative feedback
Numerous reviews cite difficulties obtaining refunds, unexpected renewals, and challenges with support responsiveness or content moderation decisions.
See examples of user feedback: Vocal reviews on Trustpilot.
Documentation checklist
Essential documents
- Account email and username used for the Vocal subscription.
- Payment receipt or app-store receipt showing the charge and plan name.
- Transaction ID and billing date from your bank or payment provider.
Supporting evidence
- Screenshots of subscription settings, cancellation attempts, and any confirmation messages.
- Copies of emails exchanged with Vocal support and timestamps of attempts to cancel.
- Bank or card statements showing the charge(s).
Common mistakes
Failing to confirm cancellation
Users sometimes cancel but do not check for a confirmation email or a change in subscription status. Always keep a screenshot or confirmation message.
Not gathering payment evidence
Some customers lack receipts or transaction IDs when disputing charges. Collect and preserve app-store receipts and bank statements before contacting support or your bank.
Comparative recap
Quick comparison table
| Feature | Vocal | Suggested action |
|---|---|---|
| Cancellation method | Account settings or email to support@vocal.media | Cancel via account settings and save confirmation |
| Refund policy | No refunds for memberships per official policy | Keep evidence if you require a statutory remedy |
| Support responsiveness | Mixed user reports; some find support slow or unhelpful | Document all contact and escalate to payment provider if necessary |
| Access after cancel | Access continues until billing cycle ends | Use remaining access; monitor that charges stop next cycle |
| Pricing transparency | Multiple plan variants and app-store prices | Verify charges via app-store receipts and account settings |
Recommendation
Cancel through account settings when possible, keep thorough documentation, and check bank/app-store receipts. If you face unexpected charges, contact your payment provider after documenting your efforts with support.
After cancelling
Verify cancellation
- Check for a cancellation confirmation email or change in subscription status in your account.
- Review your next billing statement to ensure no further charges occur.
If you have problems
- Email support at support@vocal.media with your documentation and request a formal cancellation record.
- If you were charged despite cancelling, contact your bank or the app-store provider and provide copies of your cancellation proof.
Official help article: Vocal Help Center - Can I get a refund?
User reviews and experiences: Vocal on Trustpilot
Address
Support email
Primary contact for cancellation and account issues: support@vocal.media
No physical cancellation address
Vocal does not publish a dedicated postal cancellation address. Manage cancellations via account settings or the support email above.