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Cancel HIGHLIGHTS
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Highlights service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Highlights: Easy Method
What is Highlights
Overview
Highlights is a children’s magazine and digital service offering stories, puzzles and activity templates aimed at children aged 6 - 12.
The service is available by subscription through app stores and the Highlights website and includes weekly, monthly and yearly plans as well as one‑time purchases for cover packs and premium unlocks.
How subscriptions work
Subscriptions auto‑renew by default and are managed through the platform where you purchased them (Apple App Store, Google Play) or directly on the Highlights website.
Free trials are available but any unused trial time is forfeited once you purchase a paid subscription.
How to cancel Highlights
Apple App Store (iOS)
- Open the Settings app on your iPhone or iPad and tap your name (Apple ID).
- Go to Subscriptions, find Highlights, and select Cancel Subscription.
- Cancel at least 24 hours before the end of the current billing period to prevent automatic renewal.
Google Play
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Find Highlights and tap Cancel subscription.
- Ensure cancellation happens at least 24 hours before the period end to avoid renewal.
Web (Highlights website)
- Sign in at the Highlights website and go to your account or subscription settings.
- Select the active subscription and choose Cancel or Turn off auto‑renew.
- Cancel before the subscription period ends to stop the next charge.
What happens when you cancel
Access after cancellation
After cancelling, you retain access to Highlights for the remainder of the paid billing period.
Access ends when the current period finishes; there is no immediate cut‑off unless otherwise stated by the platform.
Renewal and auto‑renew
Subscriptions will not renew after a successful cancellation but only if cancellation occurs before the 24‑hour auto‑renew deadline.
If you do not cancel in time, the subscription will renew and the next period will be billed automatically.
Data and account
Your account and profile data are generally retained unless you request deletion through the service or platform.
Contact Highlights support (or manage through your platform account) if you require account deletion or data export.
Will I get a refund?
Standard refund policy
Paid subscription fees are non‑refundable as a rule; Highlights does not offer a standard 14‑day refund policy for subscriptions.
This means refunds are not provided simply because you changed your mind after purchase.
Exceptions and legal rights
- Refunds may be provided if required by applicable law (for example, statutory cooling‑off rights under South African law).
- If you believe a refund is due for legal reasons, contact Highlights with your purchase details and reason for the request.
Free trial notes
Any unused portion of a free trial is forfeited when you convert to a paid subscription; you will not be credited for remaining trial time.
This forfeiture is consistent across app store and web purchases.
Highlights plans and pricing
Available plans
The following prices reflect in‑app offerings on the South African App Store and other platforms as listed by Highlights.
Some offers are periodic subscriptions; others are one‑time purchases where the period is not specified.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Weekly Stories for Instagram | R49.99 | Weekly | Access to weekly templates/story features |
| Monthly Stories for Instagram | R169.99 | Monthly | Access to monthly templates/story features |
| Yearly Stories for Instagram | R599.99 | Yearly | Access to yearly templates/story features |
| Highlight Covers Premium | R34.99 | Not specified | Premium highlight covers |
| Monthly Premium | R34.99 | Monthly | Monthly premium access (unspecified bundle) |
| Unlock Premium | R99.99 | Not specified | Unlock all premium features |
| Highlight Covers | R639.99 | Not specified | Highlight Covers (one‑time or unspecified period) |
Your consumer rights in South Africa
Cooling‑off and digital content
South African consumer law may provide a short cooling‑off period for online purchases of digital content in certain circumstances.
However, if you have already started using the service - by activating a free trial or downloading content - the right to cancel and obtain a refund can be limited.
Statutory protections
The Consumer Protection Act and related regulations can create additional rights beyond the supplier’s stated policy.
If you believe your statutory rights apply, raise the issue with Highlights support and reference the applicable law.
How to invoke rights
- Keep receipts, dates and platform details to support any legal claim.
- If necessary, seek advice from a local consumer protection office or legal adviser about statutory remedies.
Customer experiences
Positive feedback
Many users report that cancellation is straightforward when managed through the appropriate app store account or the website.
Users also note that Highlights’ subscription terms are clearly stated, making expectations around renewals and refunds transparent.
Negative feedback
Criticisms focus on the lack of a standard refund window and the forfeiture of unused free‑trial time upon purchase.
Broader platform reviews sometimes indicate general frustration when subscriptions must be cancelled through app stores rather than directly, though these are platform issues rather than Highlights‑specific faults.
Takeaway
Overall, experiences vary by user and by platform; following the correct cancellation steps is the most common factor in a smooth outcome.
Preserve receipts and cancellation confirmations to avoid disputes about billing.
Documentation checklist
What to prepare before contacting support
- Account email or username used for the Highlights subscription.
- Purchase receipt or order confirmation showing date, price and platform.
- Name of the platform used (Apple App Store, Google Play, or Web).
Extra evidence
- Screenshots of the subscription page, billing history, or auto‑renew settings.
- Any correspondence with app stores or payment providers about the charge.
- A clear statement of the remedy you seek (cancellation confirmation, refund request, data deletion).
Common mistakes
Missing the 24‑hour deadline
Many users assume cancellation on the billing day is enough; however you must cancel at least 24 hours before period end to prevent renewal.
Always check the billing date and allow time for the platform cancellation to register.
Using the wrong cancellation route
Attempting to cancel a store subscription through the website (or vice versa) can fail - always cancel via the platform you used to subscribe.
For Apple purchases use your Apple ID subscriptions; for Google purchases use Google Play; for web purchases use the Highlights account page.
Expecting automatic refunds
Assuming you will receive a refund after cancellation is a common error - paid fees are non‑refundable except where law requires otherwise.
If you need a refund for legal reasons, prepare documentation and state the legal basis when you contact support.
Comparative recap
At‑a‑glance comparison
| Platform | How to cancel | Timing requirement | Refunds |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via your Apple ID Subscriptions in Settings or the App Store app. | Cancel at least 24 hours before period end to avoid renewal. | Paid fees are non‑refundable except as required by law. |
| Google Play | Cancel via Google Play → Subscriptions in the Play Store app. | Cancel at least 24 hours before period end to avoid renewal. | Paid fees are non‑refundable except as required by law. |
| Web (Highlights website) | Cancel through your Highlights account subscription settings on the website. | Cancel before the period ends to prevent renewal. | Paid fees are non‑refundable except as required by law. |
After cancelling
What to check immediately
Save any cancellation confirmation emails or screenshots showing your subscription status changed to “cancelled” or “will not renew.”
Verify that you still have access for the remainder of the paid period and note the end date.
Where to get more information
For full terms, renewal and refund details refer to Highlights’ official Terms of Service:
Address
Postal / physical address
1239 Francis Baard Street, Hatfield, Pretoria, South Africa, 0001
Use this address for formal correspondence where required.
Contact notes
If you need to escalate a complaint, include your account details, receipts and a clear timeline of events in your correspondence.
Keep copies of all messages and responses for any consumer protection claims.