Cancellation Media24: Easy Method

What is Media24

Overview

Media24 is a leading South African media company that publishes news, magazines and digital titles such as News24, City Press, YOU and Netwerk24.

The company offers digital subscriptions across web and mobile app stores, plus multi‑period upfront plans and bundled products.

What this guide covers

This guide explains how to cancel Media24 subscriptions, refund rules, your consumer rights and practical next steps for South African customers.

It covers web cancellations, app‑store flows (Apple/Google), upfront payment rules and common pitfalls to avoid.

How to cancel Media24

Cancel via Media24 web profile

• Log into your Media24 profile on the website.
• Navigate to your subscription or account settings and select terminate/cancel.
• Termination takes effect at the end of your current paid period.

Cancel upfront 6‑ or 12‑month payments (web)

• You must send a written cancellation request to the call centre or the subscription contact (for News24 the example contact is [email protected]).
• Cancellation takes effect 20 business days after receipt of the written request; expect follow‑up from the subscription team.

Cancel via Google Play (News24)

• Open the Google Play app on your Android device.
• Go to your Play profile → Payments & subscriptions → Subscriptions → select News24 → Cancel.
• Note: opening News24 → Profile → My News24 Subscription → Cancel will redirect you to Google Play.

Cancel via Apple App Store (News24)

• On your iPhone/iPad open Settings → your name → Subscriptions → select News24 → Cancel Subscription.
• Apple controls billing for App Store purchases; changes must be made in Apple settings.

What happens when you cancel

Access after cancellation

If you cancel a standard web monthly subscription you retain access until the end of the current paid period.

Upfront multi‑period cancellations may have different effective dates (see refund section).

Renewals and billing

After cancelling auto‑renewal, no further recurring charges should be made for that subscription unless you resubscribe.

App‑store subscriptions are billed by Google or Apple and will stop future renewals once cancelled in those platforms.

Data and account retention

Your account and profile data are typically retained per Media24’s terms; saved preferences or comments may remain unless you request deletion.

Request account closure or data deletion through the subscription support channel if required.

Will I get a refund?

App store (Apple / Google) refunds

• No refunds or credits are provided for partial periods when cancelled via the Apple App Store or Google Play.
• App uninstall does not cancel the subscription and does not trigger refunds.

Web and upfront payment refunds

• For 6‑ or 12‑month upfront web payments, Media24 may process a pro rata refund: the active term is deducted and the unused portion is refunded.
• Cancellation of upfront plans takes effect 20 business days after receipt of a written request; reasonable cancellation penalties may apply.

Exceptions and third‑party rules

• Bundle or account sharing violations can result in termination with no refund.
• Refund availability can depend on third‑party providers (Apple/Google) and may not always be granted.

Media24 plans and pricing

Overview of listed plans

Below are representative prices found for common Media24 titles and channels.

App‑store prices shown as one‑time in‑app purchases are often annual bundles but are described as listed by the store.

Your consumer rights in South Africa

Key legal protection

South Africa’s Consumer Protection Act (2008) entitles consumers to fair refund and cancellation terms and protection against unfair contract terms.

Media24’s terms state provisions will be qualified to comply with the Consumer Protection Act.

If you disagree with a decision

• You may contest unreasonable cancellation penalties or refusal to refund under the Consumer Protection Act.
• Keep records of your purchase, communications and any refund denials to support a complaint if needed.

Customer experiences

Positive feedback

• Some users find app‑store cancellations straightforward via Apple/Google subscription interfaces.
• Web cancellations often allow access to the remainder of the paid period and can provide pro rata refunds for upfront plans.

Common complaints

• Users report app performance issues such as broken in‑app browser, links not working and paywall frustration.
• Some customers have had difficulties with deliveries, perceived unfair fees and obtaining refunds in specific cases.

Documentation checklist

What to prepare before you cancel

• Account email/username and subscription ID or order number.
• Proof of purchase (receipt, bank statement or store‑purchase confirmation).

For written cancellation requests

• Include your full name, contact details, subscription plan, reason for cancellation and preferred refund method.
• Keep copies of all correspondence and proof of when the request was sent and received.

Common mistakes

Incorrect cancellation actions

Uninstalling an app without cancelling the subscription in Apple/Google settings is a frequent mistake.

This can lead to continued billing despite losing access to the app on your device.

Expecting instant refunds

Expecting an immediate refund for app‑store subscriptions or upfront refunds without submitting the required written request causes confusion.

Remember that some refunds require a 20 business day processing window and may include penalties.

Comparative recap

Quick comparison

After cancelling

Immediate checks

• Watch for an email confirmation of cancellation and keep it for your records.
• Monitor your bank or card statement for any further charges over the next billing cycle.

Extra steps and recourse

• If you expected a refund but it was declined, escalate in writing and cite the Consumer Protection Act if necessary.
• Keep documentation and, if unresolved, consider lodging a complaint with the relevant consumer protection body.

Address

Head office

Media24

Naspers Centre, 40 Heerengracht Street, Cape Town 8001, South Africa

Contact notes

Use your subscription support channel or the subscription contact for written cancellation requests and refund queries.

Retain all correspondence and receipts when communicating with Media24 or third‑party billing providers.