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I hereby notify you of my decision to terminate the contract relating to the 51Talk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation 51Talk: Easy Method
What is 51Talk
Overview
51Talk operates an English tutoring service that provides one‑on‑one live lessons through its Speak platform. It sells subscriptions for regular lessons with overseas teachers.
Platform and regions
The service is delivered via mobile apps (App Store and Google Play) and a web portal (Paddle billing for web subscriptions). This guide is written with South African users in mind.
How to cancel 51Talk
Mobile (iOS)
- Open iOS Settings and tap your Apple ID at the top.
- Tap Subscriptions, find Speak (51Talk’s platform) and select it.
- Tap Cancel Subscription and confirm. You retain access until the end of the paid period.
Mobile (Android) and Web
- Android (Google Play): open Play Store → profile icon → Payments & subscriptions → Subscriptions → select Speak → Cancel subscription.
- Web (Paddle): in the Speak app go to Profile → Settings → Manage Membership → Cancel Membership and confirm to stop auto‑renewal.
- For the official cancellation overview see the Speak support article: How can I cancel the subscription?
What happens when you cancel
Access after cancellation
Cancelling stops automatic renewal of your subscription but does not immediately remove access.
You can keep using paid lessons until the current paid period expires.
Account and data
Canceling normally does not delete your account or lesson history; it only stops auto‑renewal.
If you want account deletion or data removal, contact support and keep written confirmation of any request.
Will I get a refund?
General refund rule
Cancellation alone does not automatically create a refund. Official support states cancelling stops renewal but does not trigger refunds.
Expect that most cancellations will not be refunded unless a narrow exception applies.
Exception and timing
- A narrow exception exists: some agreements allow a refund only if the first paid live session is unsatisfactory, and only if you request refund before the second paid session begins.
- After the second paid session starts, standard policy states no refunds nor early termination are allowed.
51Talk plans and pricing
Pricing summary
There is no official South Africa - specific ZAR pricing publicly available for 2024/2025.
Estimated USD pricing (public sources) is shown below; confirm current rates with Speak support.
| Plan / Period | Price (USD) | Notes |
|---|---|---|
| 16 - 20 lessons / Monthly | Approximately US$100 - 130 | Estimated range for mid‑volume plans |
| 12+ lessons / Monthly | Approximately US$150 | Higher per‑lesson cost noted in some listings |
| Exact South Africa (ZAR) | Contact for pricing | Exact ZAR pricing not publicly available - ask support |
Your consumer rights in South Africa
Cooling‑off and the Consumer Protection Act
South African consumer law (for example the Consumer Protection Act) can give cooling‑off or unfair‑contract protections for certain distance or subscription agreements.
51Talk’s stated policy limits refunds; this may conflict with local statutory rights in South Africa. You may have additional remedies under local law.
Next steps and escalation
If you believe your statutory rights were denied, gather evidence and escalate to local authorities such as the National Consumer Commission or an appropriate ombud.
Keep copies of receipts, timestamps of lessons, screenshots of communications and any cancellation confirmations.
Customer experiences
Positive feedback
Some users report improvements in speaking and listening, flexible scheduling, and a good selection of overseas teachers.
See user comments for examples: Trustpilot reviews.
Negative feedback
- Many reviewers cite unresponsive support, payment issues and dissatisfaction with refund handling.
- Complaints about automatic deductions and perceived unfair policies appear on review sites: Sitejabber, Trustpilot.
- Local workplace reviews note communication problems and penalty systems for tutors: Indeed (ZA), Glassdoor.
Documentation checklist
Before contacting support
- Subscription receipt and payment method details (card, Apple ID, Google account).
- Dates and times of paid lessons, and the teacher IDs if available.
- Screenshots of account status, cancellation attempts and any error messages.
If seeking a refund or escalation
- Written summaries of the issue and timeline (teacher problems, missed lessons, support responses).
- Copies of all email/chat exchanges with Speak support and any automated confirmations.
- Bank statements showing disputed charges (redact unrelated items).
Common mistakes
Assuming cancellation equals refund
Many users cancel a subscription and expect an immediate refund. Cancelling generally only stops renewal; refunds are subject to strict conditions.
Not documenting interactions
Failing to save emails, screenshots or lesson logs weakens any escalation or consumer complaint.
If a lesson is unsatisfactory, request a record or report it immediately and keep timestamps to preserve the narrow refund option.
Comparative recap
Quick comparison layout
The table below compares key practical points so you can quickly assess cancellation, refunds and support expectations.
| Aspect | 51Talk (Speak platform) | Typical expectation |
|---|---|---|
| How to cancel | Via App Store / Google Play or Speak web settings (Paddle). | Cancel via the same store or web portal used to subscribe. |
| Access after cancel | Access remains until the end of paid period. | Common practice is access until period end. |
| Refund policy | Very limited - refund only under narrow first‑session condition. | Some services offer 7 - 14 day cooling‑off refunds; 51Talk’s policy is stricter. |
| Support responsiveness | User reports are mixed; several complaints of slow or unhelpful responses. | Expectation: timely and documented support; actual experience may vary. |
After cancelling
Immediate checks
- Confirm cancellation from the store (Apple/Google) or the Speak membership settings.
- Save any cancellation confirmation emails or screenshots of the cancellation page.
Useful links and next steps
- Official cancellation/support article: How can I cancel the subscription?
- Read user reports before deciding next steps: Trustpilot, Sitejabber.
- If you have unresolved payment disputes, contact your bank or card issuer and supply your documentation.
Address
Registered/company contact
Company: Shenzhen Dasein Education Technology Co., Ltd.
Consumer complaints service address is listed in 51Talk’s user agreement; check your agreement for the exact postal details.
Local escalation
For unresolved disputes in South Africa, consider submitting a complaint to national consumer protection bodies and keep all documentation.
Keep records of every contact with the company and your store provider (Apple/Google/Paddle) to support any formal complaint.