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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Cips service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cips: Easy Method
What is Cips
Overview
Cips (the Chartered Institute of Procurement & Supply) is a professional body offering procurement and supply management qualifications, events and exam services used by learners and employers in South Africa.
Cips provides online learning packages, exam enrolment and events; its published terms and policies govern cancellations, refunds and voucher options for registrations and assessments.
Who this guide is for
This guide is for South African learners and delegates who need to cancel a Cips exam, course booking or event registration and want clear steps, likely outcomes and their local rights.
It summarises Cips’ published rules, common experiences and practical checklist items to make cancellation smoother.
How to cancel Cips
Identify what you booked
Confirm whether the booking was an exam, a course package, a single module or an event conference, and whether you paid directly to Cips or through a local learning provider.
Different rules apply to exams, study packages and events, so start by checking the relevant terms.
Step-by-step cancellation procedure
- Locate your booking confirmation and note the contract date and payment date.
- Check the applicable policy: for exams see the Examination Terms & Conditions and for events see the Cips Refund & Cancellation Policy (Exam terms; Refund & Cancellation Policy).
- If within the cooling-off window (see policies), cancel via the channel specified in your confirmation (online portal or email to the centre). If unsure, contact Cips using the official office address for correspondence.
- If outside the standard window and cancelling for medical reasons, submit medical evidence within the required timeframe (typically within 14 days of the assessment date for exam claims).
- Keep all confirmation emails and reference numbers for follow-up.
What happens when you cancel
Access and account effects
Cancelling a learning package or exam does not automatically delete your Cips account; your student membership remains unless you request account closure.
If a refund or credit is approved, funds may be credited to your Cips account as a voucher or CIPS account credit rather than paid back to your card.
Timing and venue fees
Venue fees, where charged separately by the test centre, are generally non-refundable under Cips’ exam terms.
Event registrations often result in Credit Event Vouchers (CEVs) with value tiers depending on how far ahead of the event you cancel.
Will I get a refund?
General refund position
Cips’ published position is that there are generally no cash refunds for change-of-mind for Self‑Sponsored bookings or Summit Pass events; instead Cips issues Credit Event Vouchers (CEVs) based on timing.
When Cips cancels an event, you usually can choose between a full cash refund or a CEV if a full cancellation occurs and there is no acceptable reschedule within the provider’s stated period.
Exam-specific and exception rules
- Exam bookings made via the Cips website: a 14‑day cooling-off period applies from the day after the contract is concluded; cancellations in this window may allow a refund or credit (see exam terms).
- After the cooling-off period, exam cancellations are generally not accepted except for medical reasons supported by evidence submitted within the required timeframe (often within 14 days).
- Some sources indicate refunds are accepted up to 30 working days before assessment week; after that, only documented medical reasons are considered.
Always check the exact dates in your booking confirmation and the applicable policy at the time of booking.
Cips plans and pricing
Pricing at a glance
Below are representative prices from South African Cips learning providers for common packages and exam fees. Prices are indicative and subject to change by providers.
| Plan | Price | Period | Features |
|---|---|---|---|
| Ruby Package (full level, 18 months) | from R29,000 (excl. reg/exams) or R51,000 (incl. reg/exams) | 18 months | All modules for one CIPS level access via online portal |
| Ruby Individual Module (per subject) | from R3,520 | 5 months | Access to one individual CIPS subject |
| Opal Package (full level, 18 months) | from R18,766 (excl. reg/exams) or R40,700 (incl. reg/exams) | 18 months | All modules for one CIPS level access via online portal |
| Opal Individual Module | from R2,800 | 5 months | Access to one individual CIPS subject |
| CIPS Registration (student membership) | R2,300 | Annual | Student membership registration fee |
| Exam - L4/L5/L6 full level | R20,000 | Per level | All modules exam fees for a full CIPS diploma level |
| Exam - Constructive Response | R3,200 | Each | Constructive response exam fee per module |
| Exam - Objective Response | R2,500 | Each | Objective response exam fee per module |
| Graduate SA - Registration | R2,250 | Annual | CIPS student registration |
| Graduate SA - Exam Fee | R1,750 | Per exam | CIPS exam fee |
| Graduate SA - Individual Module | R4,900 | Per module | Online class per CIPS module (L2 - L6) |
| IICT Level 5 Advanced Diploma | R15,500 | Full qualification | Online CIPS Level 5 Advanced Diploma |
Note on pricing
These figures were collected from South African providers and public listings during 2024 - 2026 and are for guidance only.
Always confirm current fees and inclusions with your chosen provider before booking.
Your consumer rights in South Africa
Cooling-off and contract information
South African exam enrollees commonly receive a 14‑day cooling-off period for cancellations in practice, reflected in Cips’ exam terms and other assessment enrolment documents.
This 14‑day window aligns with common marketplace practice though the exact statutory application under the Consumer Protection Act depends on your circumstances and contract wording.
Refunds, vouchers and contract terms
Refunds and voucher arrangements are controlled by Cips’ published Refund & Cancellation Policy and the specific exam or event terms you agreed to at booking.
Consumers should read those contract terms carefully before registering, because Cips’ policies set the practical outcome for most cancellations.
Practical advice
- Retain booking confirmations and payment receipts as these determine cooling-off start dates.
- If you suspect your statutory rights may differ, consider getting independent consumer advice before disputing a refusal.
- There is no clear public indication that South African statutory rights automatically override Cips’ published contractual policies in every case; keep records and escalate if necessary.
Customer experiences
Positive feedback
- Some learners report remote learning worked well and described the Cips qualification as "solid" for career value.
- MCIPS is highly valued in South Africa; published salary guides show qualified holders can earn substantially more and many employers prefer MCIPS candidates (salary guide).
Negative feedback
- Common complaints include dry textbooks, duplication in course materials and poor website user experience.
- Some learners feel courses and events can be expensive with limited practical benefit and express frustration over perceived high fees for awards or entry.
How to interpret reviews
Use reviews as one factor: check course content, pass rates, provider support and refund terms before committing.
If value-for-money or employer sponsorship is important, confirm any employer repayment clauses before you start.
Documentation checklist
Essential documents
- Booking confirmation and invoice or receipt showing payment date.
- Exam or event details (date, location, module codes).
- Student or membership ID number and contact details used at booking.
Evidence for exceptions
- Medical evidence (doctor’s note) if claiming a medical cancellation; submit within the timeframe required by the exam terms.
- Any written correspondence with Cips or your learning provider (emails, portal messages).
- Bank details if a cash refund is approved and requested.
Common mistakes
Missing the cancellation window
A common error is assuming you can cancel at any time; most refunds or credits depend on cancelling within the published windows (the 14‑day cooling-off or the provider’s cut-off before assessment week).
Assuming all fees are refundable
Many learners assume venue or administration fees are refundable; Cips’ exam terms explicitly note venue fees are typically non-refundable.
Also, change-of-mind refunds for events often convert to vouchers (CEVs) rather than cash refunds.
Late or incomplete evidence
For medical cancellations, failing to submit required evidence within the specified days can result in refusal of the refund or credit.
Keep timelines and document receipts to avoid this issue.
Comparative recap
Quick comparison table
| Aspect | CIPS policy | Typical expectation |
|---|---|---|
| Cooling-off | 14‑day cooling-off for exam bookings (from day after contract); some sources cite 14 working days. | Many expect a 14‑day right to cancel; confirm start date in your contract. |
| Change-of-mind refunds | No cash refund for change-of-mind for many events; CEVs issued with tiers by timing. | Users often expect pro-rata refunds; providers may instead offer voucher credit. |
| Provider cancellations | If Cips cancels and does not reschedule within policy window you may choose full cash refund or a CEV. | Reasonable to expect refund or alternative dates when provider cancels. |
| Medical exceptions | Medical reasons accepted with evidence submitted within required days (often 14 days). | Expectation of compassionate consideration; must provide timely evidence. |
How to use this recap
Use the table to check your situation against Cips’ likely outcome and decide whether to request a refund, a CEV or submit evidence for an exception.
Keep copies of the policies you relied on when you booked for any dispute.
After cancelling
Next steps
Save the cancellation confirmation and any reference numbers. Monitor your Cips account for credits or voucher issuance.
If you requested a cash refund, allow the stated processing time and follow up with your bank if needed.
Useful links
- CIPS Refund & Cancellation Policy (events and vouchers)
- Examination Terms & Conditions (exam booking and cooling-off details)
- Assessment enrolment terms (reference on working‑day cooling-off and refund cut-offs)
Address
Registered office
Sundowns Office Park, Block C, First Floor, Unit FF‑06 (or Unit FF‑0522), 22 Karee Street, Southdowns Office Park, Centurion, Pretoria, Gauteng, 0157, South Africa.
Correspondence advice
When posting cancellation letters or supporting documents, include your full name, membership/student ID, booking reference and contact phone/email for faster processing.
Retain proof of postage or delivery receipt for any mailed documents. If in doubt, use the online policy pages linked above to confirm the correct submission route.