Cancellation Cips: Easy Method

What is Cips

Overview

Cips (the Chartered Institute of Procurement & Supply) is a professional body offering procurement and supply management qualifications, events and exam services used by learners and employers in South Africa.

Cips provides online learning packages, exam enrolment and events; its published terms and policies govern cancellations, refunds and voucher options for registrations and assessments.

Who this guide is for

This guide is for South African learners and delegates who need to cancel a Cips exam, course booking or event registration and want clear steps, likely outcomes and their local rights.

It summarises Cips’ published rules, common experiences and practical checklist items to make cancellation smoother.

How to cancel Cips

Identify what you booked

Confirm whether the booking was an exam, a course package, a single module or an event conference, and whether you paid directly to Cips or through a local learning provider.

Different rules apply to exams, study packages and events, so start by checking the relevant terms.

Step-by-step cancellation procedure

• Locate your booking confirmation and note the contract date and payment date.
• Check the applicable policy: for exams see the Examination Terms & Conditions and for events see the Cips Refund & Cancellation Policy (Exam terms; Refund & Cancellation Policy).
• If within the cooling-off window (see policies), cancel via the channel specified in your confirmation (online portal or email to the centre). If unsure, contact Cips using the official office address for correspondence.
• If outside the standard window and cancelling for medical reasons, submit medical evidence within the required timeframe (typically within 14 days of the assessment date for exam claims).
• Keep all confirmation emails and reference numbers for follow-up.

What happens when you cancel

Access and account effects

Cancelling a learning package or exam does not automatically delete your Cips account; your student membership remains unless you request account closure.

If a refund or credit is approved, funds may be credited to your Cips account as a voucher or CIPS account credit rather than paid back to your card.

Timing and venue fees

Venue fees, where charged separately by the test centre, are generally non-refundable under Cips’ exam terms.

Event registrations often result in Credit Event Vouchers (CEVs) with value tiers depending on how far ahead of the event you cancel.

Will I get a refund?

General refund position

Cips’ published position is that there are generally no cash refunds for change-of-mind for Self‑Sponsored bookings or Summit Pass events; instead Cips issues Credit Event Vouchers (CEVs) based on timing.

When Cips cancels an event, you usually can choose between a full cash refund or a CEV if a full cancellation occurs and there is no acceptable reschedule within the provider’s stated period.

Exam-specific and exception rules

• Exam bookings made via the Cips website: a 14‑day cooling-off period applies from the day after the contract is concluded; cancellations in this window may allow a refund or credit (see exam terms).
• After the cooling-off period, exam cancellations are generally not accepted except for medical reasons supported by evidence submitted within the required timeframe (often within 14 days).
• Some sources indicate refunds are accepted up to 30 working days before assessment week; after that, only documented medical reasons are considered.

Always check the exact dates in your booking confirmation and the applicable policy at the time of booking.

Cips plans and pricing

Pricing at a glance

Below are representative prices from South African Cips learning providers for common packages and exam fees. Prices are indicative and subject to change by providers.

Note on pricing

These figures were collected from South African providers and public listings during 2024 - 2026 and are for guidance only.

Always confirm current fees and inclusions with your chosen provider before booking.

Your consumer rights in South Africa

Cooling-off and contract information

South African exam enrollees commonly receive a 14‑day cooling-off period for cancellations in practice, reflected in Cips’ exam terms and other assessment enrolment documents.

This 14‑day window aligns with common marketplace practice though the exact statutory application under the Consumer Protection Act depends on your circumstances and contract wording.

Refunds, vouchers and contract terms

Refunds and voucher arrangements are controlled by Cips’ published Refund & Cancellation Policy and the specific exam or event terms you agreed to at booking.

Consumers should read those contract terms carefully before registering, because Cips’ policies set the practical outcome for most cancellations.

Practical advice

• Retain booking confirmations and payment receipts as these determine cooling-off start dates.
• If you suspect your statutory rights may differ, consider getting independent consumer advice before disputing a refusal.
• There is no clear public indication that South African statutory rights automatically override Cips’ published contractual policies in every case; keep records and escalate if necessary.

Customer experiences

Positive feedback

• Some learners report remote learning worked well and described the Cips qualification as "solid" for career value.
• MCIPS is highly valued in South Africa; published salary guides show qualified holders can earn substantially more and many employers prefer MCIPS candidates (salary guide).

Negative feedback

• Common complaints include dry textbooks, duplication in course materials and poor website user experience.
• Some learners feel courses and events can be expensive with limited practical benefit and express frustration over perceived high fees for awards or entry.

How to interpret reviews

Use reviews as one factor: check course content, pass rates, provider support and refund terms before committing.

If value-for-money or employer sponsorship is important, confirm any employer repayment clauses before you start.

Documentation checklist

Essential documents

• Booking confirmation and invoice or receipt showing payment date.
• Exam or event details (date, location, module codes).
• Student or membership ID number and contact details used at booking.

Evidence for exceptions

• Medical evidence (doctor’s note) if claiming a medical cancellation; submit within the timeframe required by the exam terms.
• Any written correspondence with Cips or your learning provider (emails, portal messages).
• Bank details if a cash refund is approved and requested.

Common mistakes

Missing the cancellation window

A common error is assuming you can cancel at any time; most refunds or credits depend on cancelling within the published windows (the 14‑day cooling-off or the provider’s cut-off before assessment week).

Assuming all fees are refundable

Many learners assume venue or administration fees are refundable; Cips’ exam terms explicitly note venue fees are typically non-refundable.

Also, change-of-mind refunds for events often convert to vouchers (CEVs) rather than cash refunds.

Late or incomplete evidence

For medical cancellations, failing to submit required evidence within the specified days can result in refusal of the refund or credit.

Keep timelines and document receipts to avoid this issue.

Comparative recap

Quick comparison table

How to use this recap

Use the table to check your situation against Cips’ likely outcome and decide whether to request a refund, a CEV or submit evidence for an exception.

Keep copies of the policies you relied on when you booked for any dispute.

After cancelling

Next steps

Save the cancellation confirmation and any reference numbers. Monitor your Cips account for credits or voucher issuance.

If you requested a cash refund, allow the stated processing time and follow up with your bank if needed.

Useful links

• CIPS Refund & Cancellation Policy (events and vouchers)
• Examination Terms & Conditions (exam booking and cooling-off details)
• Assessment enrolment terms (reference on working‑day cooling-off and refund cut-offs)

Address

Registered office

Sundowns Office Park, Block C, First Floor, Unit FF‑06 (or Unit FF‑0522), 22 Karee Street, Southdowns Office Park, Centurion, Pretoria, Gauteng, 0157, South Africa.

Correspondence advice

When posting cancellation letters or supporting documents, include your full name, membership/student ID, booking reference and contact phone/email for faster processing.

Retain proof of postage or delivery receipt for any mailed documents. If in doubt, use the online policy pages linked above to confirm the correct submission route.