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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Coursera service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Coursera: Easy Method
What is Coursera
Overview
Coursera is an online learning platform offering courses, specializations, professional certificates and degree programs from universities and organisations worldwide.
Users can enrol in free content, buy one‑time course access, or subscribe to recurring plans such as specialisation subscriptions or Coursera Plus.
How users typically subscribe
Subscriptions can be purchased directly on Coursera or via third‑party app marketplaces (e.g., Apple App Store, Google Play) when using in‑app purchases.
Billing, renewal and refund rules can differ depending on whether you subscribed directly or through a marketplace.
How to cancel Coursera
Cancel via Coursera account
- Sign in to your Coursera account and go to "My Purchases".
- Find the active subscription and select the option to cancel; follow on‑screen prompts.
- Cancellation via the account page takes effect at the end of the current billing period and access continues until then. See Coursera Terms.
Cancel via third‑party marketplaces
- If you subscribed through the Apple App Store or Google Play, cancel through that store - not through Coursera directly.
- Follow the marketplace’s cancellation process and confirm the effective date to avoid unwanted renewals.
What happens when you cancel
Access after cancellation
When you cancel a subscription on Coursera, cancellation generally takes effect at the end of your current billing period.
You will normally retain access to paid features until that billing period ends.
Renewal and data
Automatic renewal stops at the end of the billing period; you will not be billed again after cancellation unless you resubscribe.
Course progress and certificates already earned remain associated with your account, subject to Coursera’s account policies.
Will I get a refund?
Standard refund windows
- Coursera Plus annual subscriptions: refunds are available if requested within 14 days of payment. See Coursera Terms.
- One‑time course or specialization purchases: refundable within 14 days or before certificate issuance, whichever comes first.
Exceptions and marketplace purchases
- Monthly plans with a 7‑day free trial must be cancelled before the trial ends to avoid charges; refunds are not provided after the trial ends.
- Guided projects are non‑refundable.
- If you purchased through an app store, refund requests must follow that marketplace’s policies rather than Coursera’s standard refund channel.
- Coursera may deny refund requests even within these timeframes (for example if certificates were earned or for repeated requests).
Coursera plans and pricing
Pricing snapshot
The table below summarises South African in‑app prices observed in 2026 App Store listings. Localised USD pricing may differ and currency conversion may not match billed ZAR amounts.
Verify your billed amount in your app store or Coursera billing page before cancelling or requesting a refund.
Official pricing table
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Coursera Plus (in‑app purchase) | R999.99 | 月額 | Unlimited access to courses, specializations, certificates (Coursera Plus) |
| Specialization Subscription (example) | R389.99 | 月額 | Subscription to a specific specialization program |
| Specialization Subscription (higher tiers) | R739.99 - R759.99 | 月額 | Subscription to higher‑priced specialization programs |
Your consumer rights in South Africa
Relevant South African rules
Section 44 of the Electronic Communications and Transactions Act (ECT Act) can allow cancellation of certain electronic transactions within seven days without penalty, typically for website or email purchases.
However, Coursera’s published terms do not explicitly reference the ECT Act, so direct applicability may vary.
Consumer Protection Act and enforcement
The Consumer Protection Act offers remedies against defective goods and misleading conduct, but enforcement for digital subscription platforms can be limited or rely on general unfair practice provisions.
If you believe your rights were breached, consider keeping documentation and raising the issue with the provider, relevant app marketplace, or a South African consumer protection body.
Customer experiences
Positive feedback
Some learners report good course quality for the price and value in certificates when customer support works effectively.
Positive reviews often highlight content depth and credential recognition in certain industries. See community feedback for examples: Trustpilot reviews.
Common complaints
Many users (globally and in South Africa) report unexpected recurring charges, lack of renewal reminders, and difficulty cancelling subscriptions.
There are also frequent complaints about limited or bot‑driven customer support and cases where refunds were refused even within stated policy windows. See additional user reports: Sitejabber reviews.
Documentation checklist
Before you request cancellation or refund
- Copy of the order confirmation or receipt showing date and amount charged.
- Screenshot or record of the subscription listed in your Coursera account or app store purchase history.
- Any email confirmations from Coursera or the app marketplace about the purchase or renewal.
When contacting support or marketplace
- Exact account email used for the purchase and the last four digits of the transaction if available.
- Clear statement of the requested remedy (cancel subscription, refund request) and the reason (trial oversight, accidental purchase, etc.).
Common mistakes
Not cancelling the correct way
Many users try to cancel on Coursera when they actually purchased via the App Store or Google Play; the correct marketplace must be used for those purchases.
Always check whether the charge appears in your app store history or on a Coursera billing page before cancelling.
Missing refund windows and evidence
Waiting beyond the stated refund windows (e.g., 14 days for annual Coursera Plus) often results in no refund being issued.
Failing to keep receipts, screenshots or the purchase date makes it harder to prove eligibility for refunds under Coursera’s published policies.
Comparative recap
Quick comparison table
| Item | How to cancel | Refund window | Typical price (ZAR) | 期間 |
|---|---|---|---|---|
| Coursera Plus (in‑app) | Cancel via app store (if in‑app) or My Purchases if direct | Annual: 14 days for refunds (when eligible) | R999.99 | 月額 |
| Specialization subscription | Cancel in "My Purchases" or via app store | Depends on purchase type; one‑time buys: 14 days / before certificate | R389.99 (example) | 月額 |
| Guided project | Cancel access via account; purchase refunds generally not available | Non‑refundable | Varies | 月額 |
After cancelling
Check access and billing
Confirm the cancellation effective date in your Coursera account or app store to know how long access continues.
Monitor your bank or card statement to ensure no further renewals are billed.
Where to find more information
- Coursera terms and policies: Coursera Terms.
- Community reviews and experiences: Trustpilot and Sitejabber.
Address
Corporate mailing address
381 East Evelyn Avenue, Mountain View, CA 94041, United States.
Notes on contacting
For billing disputes from South Africa, start by contacting Coursera support and the marketplace where you purchased (if applicable).
Keep all documentation and timestamps to support any consumer protection enquiries.