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Cancel CRAFTSY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Craftsy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Craftsy: Easy Method
What is Craftsy
Overview
Craftsy is an online education platform that offers on-demand video classes and instructional content for crafts such as knitting, sewing, baking and more.
Service model
Users typically subscribe or purchase courses to access content. Content is delivered online and streaming access may begin immediately after purchase.
How to cancel Craftsy
Cancel via website
- Log in to your Craftsy account on the Craftsy website and go to account or subscription settings.
- Find the billing or subscription section and follow the on-screen option to cancel auto-renewal.
- Save or screenshot confirmation; note the date and any confirmation number.
Other cancellation methods
- If the website option is unavailable or unclear, contact Craftsy customer service by email or phone (use the contact details listed in your account or billing emails).
- Send registered mail to the corporate address if online/phone attempts fail; keep proof of postage and content of the notice.
- Community reports indicate the mobile app often lacks cancellation functionality - cancel on desktop where possible and allow ample time before renewal.
What happens when you cancel
Access after cancellation
Cancellation typically stops future auto-renewals but may not immediately remove access to already-purchased on-demand content.
Access rules vary by plan; keep your confirmation and check account status after cancelling.
Billing and renewal
Craftsy subscriptions generally auto-renew; cancel well before the renewal date to avoid being charged.
Reports indicate occasional early charges (for example days before expiry) - monitor bank/credit statements around renewal.
Data and account
Cancelling usually leaves your account and purchase history intact for future access to owned courses, unless terms state otherwise.
If you want account deletion, request it separately and keep evidence of the request.
Will I get a refund?
Official policy
Craftsy has reportedly adopted a restrictive \"no refunds\" approach since mid-2023; refunds are rare under current practice.
Where refunds were previously offered, a limited window (e.g., 30 days on annual plans) was sometimes cited but not consistently honoured.
Exceptions and practical tips
- If you cancelled within any stated cooling-off window and the service has not been fully accessed, insist on a refund and provide documentation.
- If Craftsy refuses and you paid by card, consider disputing the charge with your card issuer as a last resort.
- For context on reported policies and user timelines, see independent review summaries and user reports: reviews.io and ScoreBeyond.
Craftsy plans and pricing
Current public pricing
Verified public pricing details were not available in the sources used for this guide.
If you require exact plan rates or current promotional pricing, contact Craftsy support directly through your account.
Pricing table
| Plan | 期間 | Price |
|---|---|---|
| Single course / On-demand | Per course | Contact for pricing |
| Membership / Subscription | Ongoing | Contact for pricing |
| Annual bundle | Annual | Contact for pricing |
Your consumer rights in South Africa
Cooling-off under the ECT Act
Under South Africa's Electronic Communications and Transactions (ECT) Act consumers may cancel certain electronic agreements within 7 days of agreement or receipt, with a full refund (less direct return costs) refunded within 30 days.
See the ECT Act summary for details: ECT Act - cooling-off.
Consumer Protection Act and digital services
- The Consumer Protection Act provides a 5 business-day cooling-off period for direct-marketing transactions and other protections for defective goods or services.
- Digital content can be excluded from cooling-off where access begins immediately and the consumer expressly consents to immediate performance.
- Guidance on consumer rights is available here: Consumer rights - ConsumerCop.
How this applies to Craftsy
If streaming or access began immediately and you consented, cooling-off protections may not apply to digital access - Craftsy's terms may treat immediate access as exclusion.
Review Craftsy's terms regarding digital content to confirm whether the cooling-off right applies: terms and conditions.
Customer experiences
Positive feedback
Many users praise Craftsy for high-quality instructional content and expert instructors that helped improve craft skills.
See examples of positive reviews on Trustpilot for instructor and content praise: Trustpilot - Craftsy reviews.
Negative feedback
- Frequent complaints include unexpected auto-renewals, early or unexplained charges, difficult cancellation processes, and refusal of refunds.
- Multiple community reports indicate the mobile app may not allow cancellation and that billing issues are sometimes contested by users.
Documentation checklist
Required items
- Account username/email and subscription confirmation.
- Screenshot or PDF of cancellation request/confirmation, including date and any reference number.
- Billing statements showing charge dates and amounts.
Useful supporting evidence
- Copies of emails exchanged with Craftsy support.
- Proof of registered mail if you send a cancellation letter.
- Terms of service or receipts showing the date access began (useful for consumer-rights claims).
Common mistakes
Waiting until renewal day
Many customers wait too close to the renewal date and are charged because auto-renewal processes before or on that day.
Cancel well in advance of renewal to avoid early or unexpected charges.
Relying solely on the app
Attempting cancellation only in the mobile app can fail because community reports indicate the app often lacks cancellation capability.
Use the website or documented contact methods and keep written proof of cancellation.
Comparative recap
Quick comparative table
| Feature | Craftsy | Typical alternative (other platforms) | 期間 |
|---|---|---|---|
| Content quality | High-quality instructional videos praised by many users | Varies; many platforms also offer expert instructors | Per course |
| Cancellation ease | Reportedly difficult on mobile; cancel via website/email/phone | Some competitors offer clearer in-app cancellation and refund policies | Ongoing |
| Refund policy | Generally restrictive; \"no refunds\" reported since mid-2023 | Some alternatives provide time-limited refunds or free trials | Annual |
| Pricing transparency | Contact for pricing (verify in account) | Many competitors publish clear monthly/annual rates | Ongoing |
When to prefer alternatives
If you prioritise clear, easy cancellations and predictable refund policies, consider platforms that publish explicit refund and cancellation terms.
If content depth and instructor quality are paramount, Craftsy remains well-regarded despite billing complaints.
After cancelling
If cancellation is unsuccessful
- Contact Craftsy support again and escalate; keep all correspondence.
- If charged despite cancellation, contact your bank or card issuer to dispute the charge if necessary.
Helpful resources
- Customer reviews and reports on billing and refund practices: Trustpilot.
- Independent platform review and billing irregularity summary: ScoreBeyond.
- User timeline and refund-related reports: reviews.io.
Address
Corporate address
For formal correspondence, use the corporate mailing address associated with the platform: 1903 Wayzata Blvd E, Wayzata, Minnesota 55391, United States.
Mailing for cancellations
If you intend to send a registered cancellation letter, include your account details, dates, and a clear statement cancelling auto-renewal.
Keep proof of postage and a copy of the letter for dispute purposes.