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Cancel FLUENT
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Fluent service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fluent: Easy Method
What is Fluent: Speak & Learn Language
Overview
Fluent: Speak & Learn Language is a subscription-based language-learning app that offers interactive lessons and speaking practice designed for immersive, practical learning.
The app is distributed through Apple’s App Store, Google Play, and directly via the web (Paddle/Speak website).
Where it is available
The app is available on iOS (App Store), Android (Google Play) and as a web subscription via the Fluent/Speak website and Paddle.
Subscription management and refund handling vary by the platform used to buy the subscription.
How to cancel Fluent: Speak & Learn Language
iOS (App Store) cancellation
- Open the App Store on your iPhone or iPad and tap your profile icon.
- Tap Subscriptions, select the Fluent subscription, then choose Cancel Subscription.
- Note: subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period.
- Reference: app listing apps.apple.com.
Android (Google Play) cancellation
- Open Google Play, tap your profile, then go to Payments & subscriptions > Subscriptions.
- Select the Fluent subscription and tap Cancel subscription.
- Your access continues until the end of the paid period after cancellation.
- See guidance at the Speak help pages: help.speak.com.
Web (Paddle / Speak website) cancellation
- Sign in on the app or website, go to Profile → Manage Membership → Cancel.
- Cancellation keeps the subscription active until the current paid period ends.
- For support or account issues follow the Speak help guidance: help.speak.com.
What happens when you cancel
Access after cancellation
When you cancel, you generally retain access to premium features until the end of your paid period.
Auto-renewal stops at the next billing date and you will not be charged again if cancellation is successful.
Account and data
Your account and progress typically remain saved so you can resume if you re-subscribe later.
If you need account deletion or data-specific requests, contact the provider through the in-app or website support channels.
Will I get a refund?
General refund policy
There is no automatic 14-day cooling-off refund guaranteed by the app provider in the sources consulted; refunds depend on the platform used to purchase.
Platform controllers (Apple, Google, Paddle) manage refunds under their own rules.
Platform-specific refund notes
- App Store: Apple controls refunds; requests must go through Apple Support or Apple’s refund process. See the provider guidance: help.getfluently.app.
- Google Play: Refunds are subject to Google Play policy and must be requested via Google Play support; the app provider does not directly control these refunds.
- Paddle (web purchases): Refunds may be possible, typically only within 7 days of purchase for Speak platform purchases; after that you must contact support for exceptions.
Fluent: Speak & Learn Language plans and pricing
Pricing availability
Verified, up-to-date pricing details were not available in the provided sources.
If you need exact prices, check the app store listing or the website account billing area.
Contact for pricing
| Plan | Price | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | Check in-app or website for current offers and regional pricing |
Your consumer rights in South Africa
Cooling-off and distance selling
South Africa’s Consumer Protection Act provides a 7-day right to rescind for certain direct-marketing or distance-selling transactions.
However, rights for digital content can be limited once you have begun accessing or using the content.
Practical implications
- If you purchased via Apple, Google or Paddle, those platforms’ refund/cancellation rules typically govern outcomes.
- South African consumer rights exist, but practical refunds or reversals may be constrained by the platform and how the purchase was made.
Customer experiences
Positive feedback
No verified positive user reviews for this specific app were found in the consulted sources (e.g., Trustpilot or ProductReview South Africa).
Users should check current review platforms for updated feedback before subscribing.
Negative feedback and common complaints
- Online complaints (for example on Reddit) report difficulties cancelling subscriptions and unclear auto-renewal terms.
- Other complaints include refusal to issue refunds and reports of buggy or low-quality app functionality.
Documentation checklist
Before contacting support
- Proof of purchase (receipt, invoice or App Store / Google Play transaction record).
- Account email or username used for the Fluent account.
- Date of purchase and subscription start/renewal dates.
Helpful extras
- Screenshots showing subscription in App Store / Google Play / website billing page.
- Transaction ID or last 4 digits of card used, and any support correspondence.
- Device type and operating system version if reporting app issues.
Common mistakes
Cancelling in the wrong place
Many users try to cancel inside the app but purchased via App Store or Google Play; cancelling must be done through the platform where you bought the subscription.
Always verify the purchase source before attempting cancellation.
Assuming automatic refunds or immediate access loss
Users sometimes assume cancelling entitles them to a refund or immediate access removal; typically access remains until period end and refunds follow platform rules.
Also avoid waiting until the last hour to cancel - some platforms require at least 24 hours' notice (App Store) before renewal.
Comparative recap
Quick platform summary
The table below compares cancellation and refund handling across purchase platforms using the verified information available.
Use this to identify where you need to act to cancel or request a refund.
| Platform | How to cancel | Refunds |
|---|---|---|
| App Store (iOS) | Cancel via App Store account settings; must cancel at least 24 hours before period end. | Apple controls refunds; request via Apple Support. See provider guidance: help.getfluently.app. |
| Google Play (Android) | Cancel via Google Play: profile → Payments & subscriptions → Subscriptions. | Refunds handled by Google Play support under Google’s policies; contact Google Play for requests. |
| Web (Paddle / Speak website) | Cancel via Profile → Manage Membership → Cancel on the website or app. | Paddle/web refunds may be possible, often within 7 days; otherwise contact support for exceptions. |
After cancelling
What to check right away
- Confirm the cancellation in the platform’s subscription settings and save any confirmation emails or screenshots.
- Verify your access expiry date so you know how long you can still use the service.
Helpful links and next steps
- Fluent iOS App Store listing: apps.apple.com.
- Cancellation guidance for Google Play / web and membership management: help.speak.com.
- Refund requests and provider refund guidance: help.getfluently.app.
Address
Corporate address
Fluent (primary contact for legal notices and termination): 300 Vesey Street, Floor 9, New York, New York 10282.
For billing, refunds or support issues use the in-app or website support channels linked above.