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I hereby notify you of my decision to terminate the contract relating to the Fluentu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation FluentU: Easy Method
What is FluentU
Overview
FluentU is a subscription-based language-learning platform that teaches English using real-world videos such as movie clips, music videos and news segments.
The service offers interactive subtitles, vocabulary tools and lessons accessible via the website and mobile apps.
Why this guide
This guide explains how to cancel FluentU from South Africa, how refunds work, and what to prepare before you cancel.
It includes links to official support pages and summary comparisons for web, iOS and Android subscriptions.
How to cancel FluentU
Cancel if you subscribed via the FluentU website
- Sign in at your FluentU account and go to Settings → Subscription.
- Click “Downgrade to Free” to stop paid renewal; the service remains active until the end of the current billing period.
- Official instructions: FluentU support: cancel or downgrade.
Cancel if you subscribed via iOS (App Store)
- Open your device’s App Store subscriptions settings (Apple ID → Subscriptions) and cancel the FluentU in-app subscription there.
- FluentU cannot cancel App Store subscriptions on your behalf; use Apple’s subscription controls.
- Reference: cancellation via App Store noted in third-party guidance: App Store cancellation steps.
Cancel if you subscribed via Google Play (Android)
- Open the Google Play app, go to Subscriptions and cancel the FluentU subscription there.
- FluentU cannot cancel Google Play purchases for you; Google handles subscription management and refunds.
- See third-party guidance for Play Store cancellations: Google Play cancellation steps.
What happens when you cancel
Access after cancellation
If you downgrade via the FluentU website, your paid access remains active until the end of the current billing period.
After that period ends, the account is downgraded to the Free plan and you will not be billed again unless you resubscribe.
Automatic renewal and timing
To prevent another charge, downgrade to the Free plan at least one day before the renewal date.
See automatic-renewal guidance here: Disable automatic renewal.
Will I get a refund?
Web purchases (FluentU website)
FluentU offers a 20-day money-back guarantee for web purchases.
To request a full refund, email support@fluentu.com within 20 days of the charge; see the payment policy for details.
Official payment policy: FluentU payment policy.
App Store and Google Play purchases
- iOS/App Store refunds must be requested directly from Apple; FluentU cannot process these refunds.
- Google Play refunds are handled by Google Play; FluentU has no control over those decisions.
- Third-party summary of app-store refund handling: App Store & Google Play refund notes.
FluentU plans and pricing
Pricing overview
Official website prices are listed in USD for web subscriptions; iOS in-app prices in South Africa are shown in ZAR with multiple price points.
If you need a ZAR invoice for a web purchase, contact support before buying as the website charges in USD.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| FluentU Plus (iOS in-app purchase) | R309.99 - R3,799.99 | Varies | Access via iOS App Store; specific tiers/durations vary by in-app price point |
| FluentU Website Monthly (USD) | $29.99 | Monthly | Full access via website and apps |
| FluentU Website Yearly (USD) | $143.99 | Yearly | Full access via website and apps; approx. $11.99/month equivalent |
Your consumer rights in South Africa
Cooling-off period
South African consumers have a 14-day cooling-off right for digital paid services under local consumer protection frameworks.
This allows cancellation and a full refund within the statutory period for qualifying digital transactions.
How FluentU’s policy compares
- FluentU’s 20-day money-back guarantee for web purchases exceeds the South African 14-day minimum.
- For App Store or Google Play purchases, local consumer protection may be constrained by Apple/Google platform policies; use their refund channels.
Customer experiences
Positive feedback
- Users praise interactive subtitles, clickable vocabulary and real-world videos for engagement and learning value.
- Many reviewers highlight the 14-day free trial as useful for testing the platform.
Negative feedback
- Reported issues include unexpected charges, difficulties cancelling before renewal, and perceived high cost.
- Some users report technical or UX problems such as freezes, subtitle mismatches and imperfect quizzes.
Documentation checklist
What to gather before you cancel
- Account email address and username used for FluentU.
- Subscription receipts or credit card/statement showing the FluentU charge date.
- Proof of subscription method (website, iOS App Store, or Google Play).
Helpful extras
- Screenshots of subscription settings or receipts showing the renewal date.
- Order ID or transaction reference if available from your confirmation email.
Common mistakes
Expecting FluentU to cancel App Store/Google Play subscriptions
Many users assume FluentU can cancel mobile-store subscriptions for them. This is not the case.
App Store and Google Play subscriptions must be cancelled through Apple or Google, not via the FluentU website.
Missing the timing for downgrades and refunds
Waiting until the renewal day can lead to an unexpected charge; downgrade at least one day before renewal to avoid it.
For web refunds, missing the 20-day window can forfeit your right to the money-back guarantee.
Comparative recap
Quick comparison overview
The table below summarises cancellation and refund paths for each platform to help you choose the correct route.
When to use each route
Use the website route if you subscribed on FluentU.com; use Apple/Google if you subscribed through their stores.
| Platform | How to cancel | Refunds | Timing / Notes |
|---|---|---|---|
| Web (FluentU.com) | Account Settings → Subscription → “Downgrade to Free” | 20-day money-back guarantee; email support@fluentu.com within 20 days | Service stays active until end of current billing period; downgrade ≥1 day before renewal |
| iOS (App Store) | Cancel via your device’s App Store Subscriptions settings | Refunds handled by Apple; FluentU cannot process | Use Apple’s refund process; FluentU cannot cancel on your behalf |
| Android (Google Play) | Cancel via Google Play app → Subscriptions | Refunds handled by Google Play; FluentU has no control | Use Google Play refund channels; cancellation through Google Play only |
After cancelling
Check your billing and access
Confirm that your subscription status shows “Free” or “Cancelled” and that you have access until the billing period ends.
Keep a copy of receipts or confirmation screenshots in case of later billing disputes.
Useful links and contacts
- How to cancel or downgrade (FluentU support): support article
- Automatic renewal info: disable automatic renewal
- Payment and refund policy: payment policy
- Pricing and free trial details: FluentU pricing
- App Store / Google Play refund guidance (third-party summary): app-store notes
- Support email: support@fluentu.com (use this for web-purchase refund requests)
Address
Corporate address
FluentU (corporate contact commonly cited): 21st Floor, Yat Chau Building, 262 Des Voeux Road Central, Sheung Wan, Hong Kong.
Support contact
For web purchase refunds or account questions, email support@fluentu.com and include your account email and transaction details.