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Cancel IMPULSE BRAIN TRAINING
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Impulse Brain Training service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Impulse Brain Training: Easy Method
What is Impulse Brain Training
Overview
Impulse Brain Training is a subscription-based cognitive training app that offers short games and exercises designed to improve focus and other mental skills.
The app is distributed through mobile app stores and direct web purchases, and access to full features requires an in-app purchase or subscription.
How it is delivered
Users typically access Impulse via an iOS app or Android (Google Play) app, with some users having purchased access directly via the developer’s website.
Billing and subscription management depend on the platform used to subscribe (Apple ID, Google Play, or direct web purchase).
How to cancel Impulse Brain Training
Cancel on iOS (App Store)
- Open Settings on your iPhone/iPad and tap your name (Apple ID).
- Tap Subscriptions, find Impulse Brain Training, and choose Cancel Subscription.
- Cancel at least 24 hours before the current period ends to avoid automatic renewal.
Cancel on Android (Google Play)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions, select Impulse, and tap Cancel subscription.
- For billing disputes or refund requests, use Google Play’s order history or follow the store’s reporting process.
Cancel for direct web purchases
- If you subscribed directly (not via an app store), cancel through the Impulse website or by emailing support@brainimpulse.me.
- Direct cancellations and refund requests may require contacting support and providing order details or receipts.
What happens when you cancel
Access after cancellation
When you cancel, your current subscription period generally remains active until the end date you already paid for.
Access to premium features is normally retained until the billing period expires; cancellation prevents future renewals.
Renewals and billing
Auto-renewal is commonly enabled by default on app stores; you must turn it off to stop future charges.
For App Store subscriptions, turn off auto-renew at least 24 hours before the period ends to avoid another charge.
Data and account
Cancelling a subscription does not necessarily delete your account or data. Check the app’s settings or contact support for data removal requests.
If you want your account removed, document the request and follow up with the support email in writing.
Will I get a refund?
Official refund policy
Impulse does not appear to state a clear 14-day cooling-off or guaranteed refund policy in publicly available terms discovered by reviewers.
Refunds are treated case-by-case and are not guaranteed; the app’s listing and reports do not show a blanket guarantee for refunds.
Common exceptions and outcomes
- Refunds may be granted for technical problems or demonstrable billing errors, but these are discretionary.
- Many user reports indicate refunds are seldom granted and support can be slow or unhelpful in practice.
For disputes you may need to rely on the store’s refund process (Apple or Google) or your payment provider.
Where to report problems
If you believe billing was misleading or unauthorised, use the relevant store’s refund/report flow first.
Independent write-ups and user guides may help; see the reporting and refund guidance available at the links below.
Impulse Brain Training plans and pricing
Pricing summary
The following prices were visible in the South Africa App Store listings and in-app purchase tiers.
Exact feature mappings to each price tier were not detailed in the public listing.
| Plan | Price (ZAR) | Period (期間) | Features |
|---|---|---|---|
| Premium Access | R114.99 | Unknown | Premium Access |
| Premium Access | R279.99 | Unknown | Premium Access |
| Premium Access | R519.99 | Unknown | Premium Access |
| Premium Access | R699.99 | Unknown | Premium Access |
| Premium Access | R799.99 | Unknown | Premium Access |
| Premium Access | R999.99 | Unknown | Premium Access |
| ImpulsePRO [1 week] | R164.99 | 1 week | ImpulsePRO |
| ImpulsePRO [7 days, 30% off] | R114.99 | 7 days | ImpulsePRO discounted |
| ImpulsePRO [6 months, 50% off] | R649.99 | 6 months | ImpulsePRO discounted |
Your consumer rights in South Africa
Key rights under the CPA
South African consumers are protected by the Consumer Protection Act (CPA), which requires fair, transparent and honest marketing and billing.
The CPA covers misleading or unconscionable practices and gives consumers avenues for complaints and dispute resolution.
How this applies to digital subscriptions
Digital subscription services with auto-renewals can be subject to CPA protections if marketing or billing is misleading.
Standard cooling-off periods do not automatically apply to app-store subscriptions unless the provider states them explicitly.
Where to escalate
- File a complaint with the National Consumer Commission if you believe your rights under the CPA were breached.
- Contact your bank or card provider to dispute unauthorised or recurring charges if store-level refunds fail.
Customer experiences
Positive feedback
Many users report enjoying the app’s short, engaging games and find the exercises beneficial for focus and mental agility.
App store ratings indicate high average scores from thousands of reviewers, reflecting satisfaction among many users.
Negative feedback
Numerous complaints cite confusing subscription mechanics, difficulty cancelling, recurring unexpected charges, and poor support.
Some users characterize the free trial and upsell design as misleading and describe prolonged disputes to obtain refunds.
Balance and takeaways
While the product is praised for gameplay, the primary concerns relate to billing clarity and customer service responsiveness.
Approach subscriptions carefully: read in-app billing prompts, retain receipts, and document cancellation attempts.
Documentation checklist
Essential documents to gather
- Receipt or order confirmation showing the charge and date.
- Screenshots of subscription pages, trial offers, and any confirmation emails.
- Record of cancellation attempts (dates, screenshots, support emails).
Evidence for disputes
- Bank or card statements showing the charge(s) in question.
- Correspondence with support or app-store refund requests.
- Any app-store or Google Play order IDs related to the purchase.
Common mistakes
Assuming cancellation is immediate
Many users expect cancellation to end access immediately; in most cases you retain access until the paid period ends.
Not disabling auto-renew at least 24 hours before the period end on iOS can cause another charge.
Not documenting attempts
Failing to keep receipts, screenshots, or records of cancellation and support contact weakens refund or dispute claims.
Always save confirmation screens and email threads when you cancel or request a refund.
Relying only on in-app prompts
Relying solely on app prompts without checking your Apple ID or Google Play subscription status can lead to missed renewals.
Double-check subscription lists in your device account settings after you cancel within the app.
Comparative recap
Quick platform comparison
The table below summarises cancellation ease, refund likelihood and pricing clarity across the main purchase routes.
Use this to decide the best route for cancelling or disputing charges.
| Platform | Cancellation ease | Refund likelihood | Pricing clarity | Support responsiveness |
|---|---|---|---|---|
| App Store (iOS) | Relatively straightforward via Apple ID; cancel 24 hours before period end. | Apple handles refund requests; outcomes vary. | Prices visible in-app/store, but subscription tiers not fully detailed. | Support via Apple; developer replies vary. |
| Google Play | Cancel via Google Play subscriptions in the Play Store. | Google Play refund process can be used; success varies by case. | In-app prices visible; clarity on durations sometimes limited. | Play Store and developer support channels vary in responsiveness. |
| Direct web purchase | Cancel via website or by emailing support@brainimpulse.me. | Refunds appear discretionary and often difficult to obtain. | Pricing may be presented in multiple tiers; feature mapping unclear. | Users report slow or unhelpful direct support responses. |
After cancelling
Follow-up actions
Keep copies of cancellation confirmations and verify that auto-renewal shows as turned off in your Apple ID or Google Play account.
Monitor your bank/card for any unexpected further charges and document them immediately.
Where to get help
- For community guidance and refund how-tos, consult the user-written guide: How to get an Impulse - Brain Training refund.
- For reviews and reported issues from other users, see collected negative feedback: Impulse Brain Training - negative reviews.
Escalation options
If store refunds fail, contact your bank or card issuer to dispute unauthorised or recurring charges and consider lodging a complaint with the National Consumer Commission if you suspect misleading practices.
Keep all documentation ready before escalating to improve the chance of a successful dispute.
Address
Support contact
For direct support and account queries, contact the developer at support@brainimpulse.me.
Include your order ID, purchase date, device/platform, and a clear description of your request to speed up handling.