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Cancel INTELLECTOKIDS
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Intellectokids service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Intellectokids: Easy Method
What is IntellectoKids
Service overview
IntellectoKids is an online education platform for young children that provides interactive learning resources, games and printable activities via subscription.
How subscriptions work
Access is granted immediately after purchase for web or in-app subscriptions and some plans auto-renew unless cancelled.
Different purchase channels (Apple App Store, Google Play, or web) use different cancellation and refund processes.
How to cancel IntellectoKids
Cancel on App Store (iOS)
- Open Settings on your iPhone/iPad and tap your name.
- Go to iTunes & App Store, tap your Apple ID and choose View Apple ID.
- Open Subscriptions, select IntellectoKids and tap "Cancel Subscription".
- IntellectoKids cannot cancel App Store subscriptions for you.
- More info: IntellectoKids - cancel via App Store
Cancel on Google Play (Android)
- Open the Google Play Store app and tap Menu > Subscriptions.
- Select IntellectoKids and tap Cancel.
- IntellectoKids cannot cancel Google Play subscriptions for you.
- More info: IntellectoKids - cancel via Google Play
Cancel a web (direct) subscription
- Log in at the website and go to your account page.
- Click "Unsubscribe" next to the active plan to stop renewal.
- You may also email support@intellectokids.com to request assistance.
- Note: deleting the app does not cancel a web subscription.
- More info: IntellectoKids Subscription Policy
What happens when you cancel
Access after cancellation
When you cancel a subscription it typically remains active until the end of the paid period.
Access does not end immediately unless specified otherwise in the purchase channel rules.
Renewal and auto-renew
Cancelling stops future auto-renewal but does not refund past payments automatically.
For App Store and Google Play purchases those platforms control renewal and billing.
Account data
Cancellation does not necessarily delete your account or data; check account settings or contact support if you need data removed.
For web subscriptions, contact support@intellectokids.com for account or data requests.
Will I get a refund?
General web (direct) refund policy
By buying a web subscription you acknowledge immediate access starts and you waive statutory withdrawal rights for the unused period.
This limits standard online cooling-off rights for refunds under immediate-delivery rules.
Exceptions and limited refunds
- Technical malfunction: refunds for web subscriptions may be offered if use is impossible and the issue is reported within 30 days with evidence (device model/OS, reproduction steps, screenshots or video).
- Growth Plan: refunds may be considered if expected plan results are not met, reported within 30 days with evidence of following the plan (e.g., scanned completed pages, at least 3 consecutive days of following the plan).
- Refund processing for approved web refunds is typically within 14 days after approval.
Details: IntellectoKids Refund Policy
App Store and Google Play refunds
- Apple (App Store) refunds must be requested from Apple; IntellectoKids cannot issue those refunds.
- Google Play refunds should be requested via Google Play support; you may also provide the Google Play receipt (GPA number) and User ID to support@intellectokids.com for eligibility review.
- More info: IntellectoKids - how to get a refund
IntellectoKids plans and pricing
Summary of common plans
Prices below reflect in-app purchase options on the Apple App Store for South Africa (early 2026) and include recurring and one-time bundles.
Verify final pricing in your store before purchase; in-app prices may change.
| Plan | Price | Period (期間) | Features |
|---|---|---|---|
| Premium monthly subscription | R69.99 | Monthly | Full Premium access (monthly auto-renew) |
| 7-day free, Premium account | R44.99 | Trial (7 days) | Introductory 7-day trial for Premium |
| IntellectoKids Membership | R54.99 | Unknown | Membership bundle (features unspecified) |
| 100+ educational activities | R69.99 | One-time | Access to 100+ educational activities |
| 250+ educational activities | R84.99 | One-time | Access to 250+ educational activities |
| 1000+ educational games | R119.99 | One-time | Access to 1000+ educational games |
| 1000+ educational games (alternate) | R139.99 | One-time | Access to 1000+ educational games (alternate bundle) |
| Learn English [SAVE 90%] | R99.99 | One-time | Learn English package |
| THREE apps included [SAVE 30%] | R84.99 | One-time | Bundle of three apps |
| THREE apps included [SAVE 30%] (alt) | R119.99 | One-time | Bundle of three apps (alternate pricing) |
Your consumer rights in South Africa
Cooling-off and the Consumer Protection Act
South African consumers generally have a 14-day cooling-off right for online purchases under the Consumer Protection Act (CPA).
If digital content is delivered immediately and the consumer waives withdrawal rights, that cooling-off may not apply.
When you can still challenge charges
- Technical malfunction or non-compliance with promised features may still be grounds for complaint or refund.
- You can raise disputes with your payment provider or pursue a chargeback if appropriate.
- Complaints about non-compliance may be lodged with the National Consumer Commission.
Customer experiences
Positive feedback
Many users describe IntellectoKids as fun, colourful and engaging for young children.
Parents report usability and perceived learning improvements for their kids.
Examples: Trustpilot - IntellectoKids reviews (IE) and Trustpilot - IntellectoKids reviews (US)
Negative feedback
Common complaints include unclear billing, unexpected charges and difficulties obtaining refunds.
Users report trials converting unexpectedly and supplementary content incurring extra fees; refunds are often refused per policy.
Documentation checklist
What to collect before contacting support
- Purchase receipt or transaction ID (App Store/Google Play receipt number if applicable).
- Your IntellectoKids User ID or account email.
- Dates of purchase and billing statements showing the charge.
- Screenshots or video showing the issue or where the service failed.
- Device model and OS version and steps to reproduce technical problems.
What to include for refund requests
- Clear explanation of the problem and what remedy you want (refund, fix, cancellation).
- For Google Play: include the GPA receipt number when requesting support or emailing support.
- For Growth Plan claims: evidence of following the plan (e.g., 10 scanned completed pages, records of at least 3 consecutive days).
Common mistakes
Deleting the app instead of cancelling
Deleting the IntellectoKids app does not cancel an App Store/Google Play or web subscription.
You must cancel through the store or your web account to stop future billing.
Assuming the developer cancels store subscriptions
IntellectoKids cannot cancel purchases made via Apple App Store or Google Play; these must be cancelled in the respective store.
Expecting an automatic refund after cancellation is also a common misunderstanding.
Comparative recap
Quick channel comparison
| Purchase channel | Period (期間) | How to cancel | Refund route |
|---|---|---|---|
| Apple App Store (iOS) | Monthly (if subscription) | Cancel through iPhone/iPad Settings > Subscriptions. | Request refund from Apple (IntellectoKids cannot refund). |
| Google Play (Android) | Monthly (if subscription) | Cancel in Google Play Store > Subscriptions. | Request refund via Google Play support or provide receipt to IntellectoKids for review. |
| Web (direct) subscription | Monthly / One-time depending on plan | Log in at the website and click "Unsubscribe" on your account page or email support. | Refunds limited; see IntellectoKids refund policy for exceptions. |
After cancelling
Confirm cancellation
- Check your account page or the store subscription list to confirm the subscription status shows cancelled.
- Save confirmation screenshots or emails as evidence.
Useful links and support
- How to cancel (App Store / Google Play): IntellectoKids cancellation help
- Refund policy and requests: IntellectoKids refund policy
- How to request a refund (general): IntellectoKids refund help
- Subscription policy: IntellectoKids subscription policy
Address
Registered office
919 North Market Street, Suite 950, Wilmington, New Castle 19801, Delaware, USA
Support contact
Email: support@intellectokids.com