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Cancel IQ TEST ACADEMY
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I hereby notify you of my decision to terminate the contract relating to the Iq Test Academy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Iq Test Academy: Easy Method
What is Iq Test Academy
Overview
Iq Test Academy is an online platform offering IQ tests, brain-training exercises and subscription access to pro resources. It is presented to users as a way to measure and improve cognitive skills through a series of timed and untimed quizzes.
Two providers to note
There are two distinct services covered by public terms: iQ Academy (South Africa) with local Terms & Conditions, and a separate IQ Test Academy / IQ Institute service with its own subscription rules.
Verified terms exist for both; see the official terms linked later in this guide for each provider.
How to cancel Iq Test Academy
Cancel iQ Academy (South Africa)
- Provide 30 days' written notice to cancel your iQ Academy (South Africa) subscription.
- Send the written notice by email or other verifiable written communication as stated in the Terms & Conditions.
- Keep a copy of your sent message and any delivery/read receipts for proof.
Cancel IQ Test Academy (IQ Institute)
- Subscriptions on the IQ Institute platform are set to auto-renew and must be ended via customer service - there is no indicated self-serve cancellation button in the public terms.
- Contact the service’s customer support as instructed in their terms and record the interaction.
- If you are unsure which entity charged you, check the merchant name on your card statement and use the corresponding terms link below.
What happens when you cancel
Access and timing
For iQ Academy (South Africa), access ends at the end of the calendar month after the 30-day written notice period completes. There are no partial-month refunds for months partially used.
For IQ Institute subscriptions, termination via customer service stops future renewals according to their billing cycle, but you should confirm the exact cutoff date with support.
Data and renewals
Your account data and any progress may remain subject to each provider’s data retention policy; request specifics from support if you need deletion or export.
Auto-renewal will stop only after the provider confirms cancellation; keep confirmation details to avoid further charges.
Will I get a refund?
Official refund policies
iQ Academy (South Africa) states the monthly subscription fee is non-refundable and does not provide refunds for partial-month cancellations.
IQ Institute’s terms say purchases are final and, due to the digital nature of the service, they do not offer refunds.
Possible exceptions and next steps
- If you were mischarged or charged after you cancelled, contest the charge with your payment provider (bank or card issuer).
- If the service was not delivered as described or you believe you were misled, you may have grounds to escalate the matter under consumer protection laws in South Africa.
Iq Test Academy plans and pricing
Available plans (South Africa App Store data)
The following prices were recorded from South African App Store in-app purchase listings for the IQ Test app (Test Apps Limited) and are provided here for reference.
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro Access One Month | R149.99 | Monthly | Full Pro Access for one month |
| Pro Access (sale/promotional) | R99.99 | Monthly | Discounted Pro Access |
| IQ Test Certificate | R99.99 | One-off | Certificate purchase |
| Pro Access Annual | R1,499.99 | Annual | Full Pro Access for one year |
Price notes
These prices were sourced from App Store data and may vary by platform, promotions, or changes after 2025. Confirm current pricing inside your app or purchase page before subscribing.
If you cannot find a matching price in your account, contact support and retain screenshots of the purchase screen and receipt.
Your consumer rights in South Africa
General protections
South African consumer protection (e.g., the Consumer Protection Act) may not automatically grant a 14-day cooling-off period for digital content accessed immediately.
If the digital service is fully delivered immediately, the statutory right to cancel may be limited under current interpretations of the law.
When you have recourse
- If you were misled about charges, access, or the nature of the product, you may have grounds to complain under the CPA.
- If cancellation is not honoured or you continue to be charged, contest the transaction with your bank or card issuer and consider lodging a complaint with the National Consumer Commission.
Customer experiences
Positive feedback
A small portion of reviews praise the user experience and the untimed quizzes that let users think without pressure, describing the interface as clean and reflective.
Examples of positive comments are available in public review pages linked below.
Negative feedback
Many reviewers report issues such as unexpected subscription charges, difficulty cancelling, and poor customer support responsiveness.
Complaints also include recurring charges after cancellation, confusing payment flows, and dissatisfaction with content quality; these themes appear across multiple review platforms.
Documentation checklist
What to gather before you contact support
- Account email and username used for the subscription.
- Date and time of original purchase and renewal charges.
- Merchant name as shown on your bank or card statement.
- Copy of the Terms & Conditions page you relied on (screenshot with URL).
Proof of cancellation attempts
- Sent cancellation email or written notice with delivery/read receipt.
- Chat transcripts or support ticket numbers, if any.
- Bank/credit card statements showing disputed charges and dates.
Common mistakes
Assuming instant cancellation stops billing
Many users assume hitting a cancel button or sending a message stops billing immediately; with iQ Academy (South Africa) you must provide 30 days' written notice, so billing may continue through the notice period.
Always confirm the effective cancellation date in writing to avoid surprise renewals.
Not keeping proof
Failing to save receipts, confirmation emails, or screenshots makes disputes harder to prove during chargebacks or regulator complaints.
Keep copies of all communications and receipts for at least several months after cancellation.
Comparative recap
Quick comparison
| Provider | Cancellation notice | Refund policy | Auto-renew | Contact method |
|---|---|---|---|---|
| iQ Academy (South Africa) | 30 days' written notice (email/other written) | No partial-month refunds; monthly fees non-refundable | Yes, renews until cancelled with notice | Written notice per Terms & Conditions (Terms & Conditions) |
| IQ Test Academy / IQ Institute | Terminate via customer service; no clear self-serve option | Purchases final; no refunds due to digital delivery | Yes, subscriptions auto-renew | Customer service contact per Terms of Service (Terms of Service) |
How to use this table
Use the provider name on your bank statement and the table above to identify which terms apply to your purchase.
Then follow the documented cancellation method for that provider and keep evidence of the interaction.
After cancelling
Confirm and monitor
- Obtain written confirmation of cancellation and the effective date from the provider.
- Monitor your bank or card statement for at least two billing cycles to ensure no further charges post-cancellation date.
Next steps if problems persist
- If you continue to be charged, contact your payment provider to dispute the transaction and request a chargeback.
- Consider lodging a complaint with the National Consumer Commission if the provider does not resolve the issue.
- Read other customers’ experiences to see common resolutions: Trustpilot reviews.
- Refer to the official provider terms for any formal escalation steps: iQ Academy terms and IQ Institute terms.
Address
Physical location (listed)
57A Western Avenue, Vincent, East London, 5201, South Africa.
Where to find official terms
Refer to the provider terms for formal cancellation and refund language: iQ Academy Terms & Conditions and IQ Institute Terms of Service.