Assinatura ilimitada Postclic: promoção a ZAR 18.05 por 48h com um primeiro mês obrigatório a ZAR 982.94, depois ZAR 982.94 por mês sem compromisso
Cancelar LEAPFROG ACADEMY
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Serviço de cancelamento N.º 1 em Brazil
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Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Leapfrog Academy.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Aviso importante sobre os limites do serviço
Num espírito de transparência e prevenção, é essencial relembrar os limites inerentes a qualquer serviço de envio desmaterializado, mesmo quando é datado, rastreado e certificado. As garantias incidem sobre o envio e a prova técnica, mas nunca sobre o comportamento, a diligência ou as decisões do destinatário.
Atenção, Postclic não pode:
- garantir que o destinatário receba, abra ou tome conhecimento do seu correio eletrónico.
- garantir que o destinatário trate, aceite ou execute o seu pedido.
- garantir a exatidão ou a integralidade do conteúdo redigido pelo utilizador.
- garantir a validade de um endereço errado ou não atualizado.
- impedir uma contestação do destinatário sobre o alcance jurídico do correio.
Cancellation Leapfrog Academy: Easy Method
What is Leapfrog Academy
Overview
Leapfrog Academy is a subscription-based online learning platform for preschool and early elementary children. It provides interactive games, activities, eBooks and videos designed to build early learning skills.
How it is delivered
Access is via web and mobile apps (iOS, Android, Amazon Appstore) and may also be included as a trial with certain LeapPad devices. Subscriptions grant full digital access while active.
How to cancel Leapfrog Academy
Cancel via Web (LeapFrog site)
- Log in to the Parent Dashboard at leapfrog.com/academy.
- Go to My Account → Subscription & Billing → Cancel subscription.
- Confirm the cancellation when prompted; cancellation is effective at the end of the current billing period.
Cancel via mobile app stores
- iOS (App Store): Settings → App Store → tap your Apple ID → View Apple ID → Subscriptions → LeapFrog Academy → Turn off Automatic Renewal.
- Android (Google Play): Open Google Play Store → Menu → Account → Subscriptions → LeapFrog Academy → Cancel.
- Amazon Appstore: Open Amazon Appstore → Menu → Subscriptions → LeapFrog Academy → Manage → Uncheck “Auto‑renew this subscription” and Save.
What happens when you cancel
Access after cancellation
You retain access to Leapfrog Academy until the end of the current billing cycle. Content remains available during that paid period.
Billing and account status
Cancellation prevents future renewals but does not trigger a refund or proration for the unused portion of the billing period. Your account details remain associated with the service and can be reactivated by resubscribing.
Will I get a refund?
Standard refund policy
- LeapFrog does not provide prorated or partial refunds after cancellation; you keep access until the period ends but are not refunded for unused time.
- LeapFrog’s published subscription terms do not advertise a 14‑day cooling‑off refund for digital subscription content under its U.S. terms.
Local exceptions and steps
South African statutory rights (for example, a 7‑day cooling‑off period for some online purchases) may apply in specific cases, but LeapFrog’s public terms do not guarantee those refunds.
If you believe a local consumer right applies, gather your purchase evidence and contact LeapFrog support, and consider seeking advice from South African consumer-protection bodies if needed.
Leapfrog Academy plans and pricing
Pricing summary
Official site lists USD subscription pricing. Exact ZAR pricing for South Africa may vary by payment processor or app store.
Notes on local pricing
Device bundles (e.g., LeapPad with trial) are sold locally by retailers and can include limited trial periods; retailer prices vary.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| LeapFrog Academy Monthly (USD) | US$7.99 | 月額 | Full access to games, activities, eBooks, videos |
| LeapFrog Academy Annual (USD) | US$39.99 | 年間 | Full access; approx. 58% savings over monthly |
Your consumer rights in South Africa
General consumer protection
South African consumer protection typically provides certain rights for online purchases, including potential cooling‑off periods in some circumstances.
Practical considerations
- LeapFrog’s published international terms do not explicitly grant South Africa‑specific refund rights.
- If you rely on local law, keep receipts and transaction records and contact local consumer‑protection authorities for guidance if needed.
Customer experiences
Positive feedback
Some users praise the learning games and the reward structure when the app works as intended, highlighting educational value for children.
For an example user comment, see the app feedback summary at JustUseApp.
Common complaints
- Recurring complaints on review platforms include poor customer service and device failures reported by some users.
- App stability issues such as crashes, loading problems, lost progress, and unsatisfactory support responses are reported by multiple users.
Sources: reviews and user feedback linked in the After cancelling section.
Documentation checklist
What to prepare before contacting support
- Account email used for the subscription and username (if different).
- Proof of purchase: order confirmation, receipt or payment transaction ID.
- Billing period and date of the last charge.
Device and error information
- Device model, operating system version, and app version (if using mobile app).
- Screenshots of billing entries, app errors or subscription pages showing your active plan.
Common mistakes
Failing to cancel in the correct place
Many users cancel in the wrong place - for example turning off auto‑renew in the device app store but leaving a web subscription active, or vice versa.
Assuming immediate refunds
Users sometimes expect immediate refunds when cancelling. LeapFrog’s policy does not prorate or refund the current billing period, so access continues until the period ends.
Comparative recap
Quick plan comparison
The table below summarizes the main differences between the monthly and annual plans to help decide which suits your needs.
Key takeaways
Annual plan offers a lower effective price, while monthly offers flexibility to cancel sooner. Both plans follow the same cancellation and refund rules.
| Feature | Monthly plan | Annual plan |
|---|---|---|
| Price (USD) | US$7.99 | US$39.99 |
| Billing frequency | Monthly | Annual |
| Refund on cancel | No prorated refund | No prorated refund |
| Best for | Short-term use or trialing | Long-term use and savings |
After cancelling
Follow-up actions
- Confirm cancellation email or confirmation message in your account or app store.
- Keep receipts and screenshots in case you need to dispute future billing.
Helpful links and references
Address
Local contact point
Corrobay corner Dallas road Unit 5a Menlyn Pretoria.
Notes about the address
This address is the local contact point referenced for the Leapfrog Property Group area profile and may be useful for local enquiries related to product distribution or retail partners.