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Cancel LEARNDASH
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Learndash service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Learndash: Easy Method
What is LearnDash
Overview
LearnDash is a WordPress-based learning management system (LMS) used to build, deliver and sell online courses.
It is offered as a plugin (self-hosted) and as a hosted Cloud service with multiple plan tiers and features for course builders.
Core capabilities
Features include course creation, quizzes, certificates and integrations with WordPress themes and plugins.
Support and account billing are handled via LearnDash’s account portal and official support channels.
How to cancel LearnDash
Cancel via Account Portal
- Sign in to your LearnDash Account Portal.
- Go to Subscriptions > Manage (click the gear icon) to disable auto-renewal.
- Confirm that auto-renewal is turned off; this prevents future charges.
Important notes on mobile purchases
- LearnDash does not list separate App Store or Google Play subscription paths; mobile-platform subscriptions are not described in LearnDash billing pages.
- If you purchased via a third party, check that provider’s cancellation method in addition to your LearnDash account portal.
What happens when you cancel
Access and license status
Disabling auto-renewal does not terminate your current license immediately.
Your license remains active until the official expiration date shown in your account.
Billing and data
Cancellation prevents future renewals but does not itself trigger a refund.
LearnDash’s billing pages do not specify detailed data-retention or automatic account-deletion rules; contact LearnDash support for account-data questions.
Will I get a refund?
LearnDash refund windows
Refund eligibility follows LearnDash’s voluntary policy: annual plugin purchases have a 30-day refund window.
Monthly Cloud plans have a 15-day refund window from initial purchase for Cloud subscriptions.
Key refund conditions
- Cancellation alone does not produce a refund; you must submit a refund request via LearnDash’s refund form.
- LearnDash’s policy does not reference a statutory 14-day cooling-off right within its own pages.
For full details and to submit a request see LearnDash’s refund policy: LearnDash Refund Policy.
LearnDash plans and pricing
Pricing snapshot
The prices below are approximate conversions to South African Rand using an estimated exchange rate and are for guidance only.
LearnDash does not publish official ZAR prices; your final charge may vary with exchange rates and taxes.
Plan table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Plugin - 1 Site License | ≈ R3,277 | Annual | WordPress plugin, 1 site, core LMS features |
| Plugin - 10 Site License | ≈ R6,575 | Annual | WordPress plugin, 10 sites, core LMS features |
| Plugin - Unlimited Sites License | ≈ R13,162 | Annual | WordPress plugin, unlimited sites, core LMS features |
| Cloud - Basic Plan (Hosted) | ≈ R478 | Monthly (billed annually) | Hosted LearnDash + WordPress, hosting, backups, support |
| Cloud - Mid Plan (Hosted) | ≈ R908 | Monthly (billed annually) | Hosted LearnDash + WordPress, enhanced features/support |
| Cloud - Ultimate Plan (Hosted) | ≈ R1,302 | Monthly (billed annually) | Hosted LearnDash + WordPress, full enterprise-level support |
Your consumer rights in South Africa
Statutory vs vendor policy
LearnDash’s published policy does not mention a South African statutory 14-day cooling-off period.
Refund eligibility is governed by LearnDash’s voluntary policy (30 days for annual, 15 days for monthly Cloud), per their refund page.
Practical advice for South African consumers
- Statutory consumer protections in South Africa may still apply independent of the vendor policy; seek local advice if you believe a statutory right applies.
- If you encounter a dispute, gather your purchase records and communicate clearly with LearnDash support or your payment provider.
Customer experiences
Positive feedback
Reviewers praise LearnDash for responsive, friendly support and a flexible, powerful WordPress LMS experience.
Users on Capterra note good value for money, ease of setup and strong WordPress integration.
See user feedback: Trustpilot and Capterra (ZA).
Negative feedback
Some reviewers report complexity for enterprise or compliance-heavy setups that require custom add-ons and manual configuration.
Other users note the default UI is plain and may require additional themes or development to improve appearance and navigation (GetApp).
Documentation checklist
Before contacting LearnDash
- Order number or receipt and purchase date.
- Account email used for the LearnDash account.
- Subscription name or plan and billing method (card, PayPal, etc.).
When requesting a refund
- Reason for the refund and any supporting screenshots or error messages.
- Proof you submitted cancellation (auto-renewal disabled) and any prior correspondence with support.
Common mistakes
Assuming cancellation equals refund
Many users assume turning off auto-renewal will automatically refund the most recent charge.
LearnDash’s policy requires a separate refund request within the eligible refund window.
Missing the refund window
Delaying a refund request often leads to ineligibility - annual refunds are 30 days and Cloud monthly refunds are 15 days.
Always check purchase dates and act promptly if you want a refund.
Comparative recap
Quick comparison table
| Feature | LearnDash | Notes |
|---|---|---|
| How to cancel | Disable auto-renewal in Account Portal (Subscriptions > Manage) | License remains active until expiration |
| Refund window | Annual: 30 days; Cloud monthly: 15 days | Must submit refund request; cancellation alone is not a refund |
| Mobile app subscriptions | No separate App Store / Google Play paths listed | Check purchase source if not billed via LearnDash portal |
| Pricing examples (approx.) | Plugin 1-site ≈ R3,277; Cloud Basic ≈ R478/month (billed annually) | Converted estimates; final price depends on exchange rate and taxes |
After cancelling
Practical next steps
- Confirm auto-renewal is off in your Account Portal and save any confirmation screenshots.
- Note your license expiry date and back up any site/course content if you self-host.
Where to get help
For billing tasks and to manage subscriptions visit LearnDash billing support: LearnDash Billing & Account.
To review refund rules or submit a request see the refund policy: LearnDash Refund Policy.
Address
Corporate address
LearnDash (corporate contact): 2531 Jackson Avenue, Ann Arbor, Michigan 48103, United States.
Contact reminder
If you require account-specific assistance, use your LearnDash Account Portal or the official support/billing pages linked above.