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Learnworlds

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Sender
Learnworlds Cancel Subscription | Postclic
Learnworlds
Gladstonos 120, Foloune Building, 2nd Floor, B1
3032 Limassol Cyprus
help@learnworlds.com
Cancellation of Learnworlds contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Learnworlds service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Learnworlds
Gladstonos 120, Foloune Building, 2nd Floor, B1
3032 Limassol , Cyprus
help@learnworlds.com
REF/2025GRHS4

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Cancellation Learnworlds: Easy Method

What is LearnWorlds

Overview

LearnWorlds is an online education platform that allows creators and businesses to build, host and sell courses. It provides tools for interactive video, assessments, custom branding and course monetisation.

Who uses it

Individuals, trainers and organisations use LearnWorlds to run subscription academies, sell single courses and manage learners. It operates on a subscription model with tiered plans and transaction rules.

How to cancel LearnWorlds

Cancel via web (self‑service)

  • Log in to your LearnWorlds account.
  • Go to My Account → Account & Billing → Subscriptions.
  • Click "Cancel subscription" and follow the popup instructions.
  • Confirm the cancellation when prompted to finalise.

Cancel via mobile or other channels

  • Mobile app cancellations cannot be completed in‑app; send a support ticket or an email to LearnWorlds support requesting cancellation.
  • If you purchased through App Store or Google Play, LearnWorlds documentation does not list an in‑app cancellation path; support intervention may be required.

What happens when you cancel

Access and billing

Cancellation takes effect at the end of your current billing cycle. You retain access to your academy and paid features until that date.

Auto‑renewal will be stopped at the end of the billing period; you will not be charged after the cycle in which you cancelled.

Data and learners

Your course content, learner records and site settings remain available until the subscription expires. Export any data you need before the end of access.

If you plan to relaunch or migrate, prepare a plan for user re‑enrolment and export of certificates and reports before cancellation takes effect.

Will I get a refund?

Standard refund position

Refunds are not automatic on cancellation; they depend on timing, local consumer rights and any contractual provisions under LearnWorlds Terms.

EU consumers are generally afforded a cooling‑off right under law; LearnWorlds documents an extended limited cancellation window instead (see exceptions below).

Exceptions and contractual remedies

  • EU consumers: LearnWorlds offers an extended cancellation right - contact them within 30 days of subscription start, or within 15 days of an auto‑renewal, per their Terms.
  • Faults or misdescription: Full or partial refunds may be issued if the platform is significantly faulty, misdescribed, or materially changed; refunds are to be paid within 14 calendar days to the original payment method after acknowledgement.
  • Mobile purchases: If purchased through App Store/Play, refunds are also governed by the store’s policies and may require contacting the store.

LearnWorlds plans and pricing

Summary of common plans

LearnWorlds pricing is listed in USD on their site; approximate ZAR conversions are shown below using an indicative exchange rate. Actual billing depends on the payment gateway conversion at time of charge.

Notes on pricing

  • Prices below are approximate and converted to ZAR for South African reference.
  • LearnWorlds does not publicly list South Africa‑specific ZAR pricing; the platform bills in USD.
Plan Price 期間 Features
Starter ≈R522/month (monthly), ≈R432/month (annual) 月額 / 年間 USD‑based pricing; includes $5 per course sale transaction fee
Pro Trainer ≈R1,782/month (monthly), ≈R1,422/month (annual) 月額 / 年間 USD‑based pricing; no transaction fees
Learning Center ≈R5,382/month (monthly), ≈R4,482/month (annual) 月額 / 年間 USD‑based pricing; white‑label, interactive video, custom domain

Your consumer rights in South Africa

What LearnWorlds materials state

LearnWorlds’ terms refer to EU consumer cooling‑off rights and offer an extended limited cancellation window for EU consumers.

Their public materials do not cite South Africa‑specific consumer entitlements or processes.

Practical advice for South African consumers

  • Check your payment method (credit card, PayPal, Stripe) for chargeback or refund options if you cannot resolve the issue with LearnWorlds.
  • Keep records: invoices, payment receipts, subscription IDs and correspondence in case you invoke local consumer protection bodies or your bank.

Customer experiences

Positive feedback

  • Users praise course migration ease, flexibility, customisation and all‑in‑one academy functionality.
  • Reviewers note helpful, responsive support and affordability with useful marketing and pedagogical templates.
  • Individual users reported time savings after adopting the platform.

Negative feedback

  • Some users criticise the mobile app pricing as too high.
  • Reports exist of poor or slow customer service and policy‑only responses in certain cases.
  • Community reports note long‑running feature bugs, lack of transparency and vendor lock‑in issues for Stripe subscriptions when transferring businesses.

Documentation checklist

Before contacting support

  • Account email and username associated with the subscription.
  • Subscription ID, plan name, billing cycle start and renewal dates.
  • Invoice(s) or receipts and payment method used (card last four digits, PayPal email).

Evidence to include with a cancellation/refund request

  • Screenshots of billing page, subscription page and any error messages.
  • Summary of the issue, timeline and desired outcome (cancel only, refund, data export).
  • Support ticket IDs or prior correspondence, if any.

Common mistakes

Assuming immediate access loss

Many users expect immediate termination of access after cancelling. In fact, cancellation takes effect at the end of the billing cycle and access continues until then.

Plan your content export and learner communications before access ends.

Not checking purchase channel

Purchases made via App Store or Google Play may require the store’s refund process; contacting LearnWorlds alone may not be sufficient.

Also, attempting to cancel only in an app when the platform requires web or support cancellation can delay the process.

Comparative recap

Side‑by‑side summary

The table below highlights key differences to help decide which plan fits your needs.

How to use this table

  • Match expected monthly enrolments and feature needs (white‑label, transaction fees, custom domain).
  • Consider total cost including payment processor conversions and any transaction fees.
Plan Approx. ZAR Monthly Best for Transaction fee
Starter ≈R522 Small creators testing courses $5 per course sale
Pro Trainer ≈R1,782 Growing trainers who need no transaction fees No platform transaction fee
Learning Center ≈R5,382 Organisations needing white‑label and scale No platform transaction fee

After cancelling

Export and backup

  • Export learner lists, course content, certificates and reports before your access ends.
  • Download invoices and proof of payment for your records.

Contact and next steps

  • If you need a refund or dispute a charge, contact LearnWorlds support and provide the documentation checklist items.
  • If you paid via a third‑party (App Store, Google Play, PayPal, card issuer), also check their refund procedures and timelines.

Address

Registered contact

LearnWorlds (CY) Ltd

Gladstonos 120, Foloune Building, 2nd Floor, B1, 3032 Limassol, Cyprus

How to send formal notices

  • Use your LearnWorlds account support channels for routine cancellation and refund requests.
  • For formal contractual notices, use the registered address above and retain proof of delivery.

FAQ

To cancel your Learnworlds subscription via the web, log in to your account, navigate to My Account → Account & Billing → Subscriptions, click 'Cancel subscription', and follow the prompts to confirm your cancellation.

If you bought your Learnworlds subscription through the App Store or Google Play, you cannot cancel it in-app. Instead, you should contact LearnWorlds support via email or submit a support ticket to request cancellation.

After cancelling Learnworlds, you will retain access to your course content, learner records, and site settings until the end of your current billing cycle, so make sure to export any necessary data before that date.

Refunds are not automatic upon cancellation and depend on timing and local consumer rights. EU consumers may have a right to a refund if they contact LearnWorlds within 30 days of subscription start or 15 days of auto-renewal.

To ensure you have proof of your cancellation request, you can send a written cancellation notice via registered postal mail or email to LearnWorlds support, keeping a copy for your records.