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I hereby notify you of my decision to terminate the contract relating to the Mimo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mimo: Easy Method
What is Mimo
Overview
Mimo is an interactive app and web platform for learning coding and programming fundamentals through bite-sized lessons and exercises.
It focuses on beginner-friendly paths such as Python, web basics (HTML, CSS), and other introductory programming topics.
How it delivers lessons
The service uses short, gamified lessons designed for mobile use and self-paced study.
Mimo offers both free content and paid subscription plans for full access to learning tracks and features.
How to cancel Mimo
Cancel via Apple App Store
- Open your Apple device and go to Settings > your name > Subscriptions, or use the App Store subscription management.
- Locate the Mimo subscription and tap Cancel Subscription to stop automatic renewal.
- If you need help, see Mimo's official cancellation guidance: Mimo Help: How do I cancel my Mimo subscription?
Cancel via Google Play
- Open the Google Play Store app, tap Menu > Subscriptions, find Mimo, and choose Cancel subscription.
- Follow on-screen steps to confirm cancellation through Google Play's subscription management.
Cancel via Mimo website (web subscription)
- If you subscribed on mimo.org, sign in to your account on the website and cancel from Account or Subscription settings.
- If you cannot find the subscription in the App Store or Play Store, double-check the email or account you used - website subscriptions will not appear in those stores.
What happens when you cancel
Billing and renewal
Cancellation stops future automatic renewals; you will not be charged again after cancellation takes effect.
The exact timing of the stop depends on the store or billing method you used (Apple, Google, or web).
Access to content
In most cases you keep access to paid content for the remainder of the paid period after cancelling.
If you cancel during a free trial, you may lose trial access immediately depending on the store's rules.
Account and data retention
Your Mimo account and progress are typically retained so you can resume if you re-subscribe later.
To remove data or account entirely, follow account settings on the website or contact Mimo support via the help article above.
Will I get a refund?
Refunds via Google Play
- If you subscribed through Google Play and it was within the last 48 hours, request a refund via Google Play.
- If more than 48 hours have passed, contact Mimo support with your receipt to request a refund.
Refunds via Apple
- Apple manages subscriptions and refunds for purchases made through the App Store.
- Request refunds directly from Apple (via your Apple ID purchase history or Report a Problem) as Apple controls those transactions.
Refunds for web subscriptions
- If you subscribed on mimo.org, contact Mimo support and include your receipt to request a refund.
- Mimo support is the contact point for web purchases; see the official help article for guidance: Mimo cancellation help.
Mimo plans and pricing
South Africa App Store prices
Below are the plan names and South African prices listed for Mimo in the App Store (sourced from verified pricing data).
Exact feature sets per plan are not specified in the listing.
| Plan | Price (ZAR) | Period | Features (summary) |
|---|---|---|---|
| Mimo Premium Monthly | R144.99 | Monthly | Full app access (presumed) |
| Pro: Learn with better tools | R174.99 | Monthly | Enhanced tools (presumed) |
| Pro: Learn to Code on the Go | R199.99 | Monthly | Flexible learning (presumed) |
| Mimo Premium Yearly | R439.99 | Annual | Full app access, annual rate |
| Mimo Pro: A Year of Coding | R1,299.99 | Annual | Pro features yearly |
| Mimo Pro: Learn to Code Faster | R1,399.99 | Annual | Faster learning path yearly |
| Mimo Pro: A Better Way to Code | R1,499.99 | Annual | Top-tier Pro access |
Your consumer rights in South Africa
Cooling-off and cancellation rights (ECTA)
Under South Africa's Electronic Communications and Transactions Act (ECTA), consumers have a right to cancel certain agreements within 7 days after conclusion.
ECTA also provides for a refund within 30 days of cancellation in qualifying circumstances.
See a summary of the ECTA cooling-off provision: ECTA cooling-off information.
Consumer Protection Act (CPA)
The CPA gives consumers rights to refunds or replacements for defective or inaccurately described goods or services.
However, digital products that are not defective and have been accessed are generally not refundable once delivered under South African practice.
How this applies to Mimo
- If you used a free trial or immediately cancel within ECTA timeframes, you may have stronger grounds for a refund.
- For digital content already delivered and accessed, refunds are less likely unless there is a defect or misdescription.
Customer experiences
Positive feedback
- Many users praise Mimo for being well structured and strong for beginners studying Python and web fundamentals.
- The bite-sized lessons and gamified interface are frequently highlighted as engaging and accessible.
Negative feedback
- There are complaints about unexpected auto-renewals and renewal reminders ending up in spam, with some customers finding support inflexible.
- Users report issues with content access differences between web and app, non-syncing across platforms, and lessons remaining locked after payment.
- Some users feel the app is slow-paced and repetitive, suitable only for very basic learning.
Where reviews are collected
Public reviews and user comments can be found on platforms such as Trustpilot for broader community feedback.
See the Mimo Trustpilot page for examples of user experiences: Mimo on Trustpilot.
Documentation checklist
What to gather before cancelling
- Order receipt or purchase confirmation showing date, amount and purchase platform (Apple, Google, or Web).
- The email or account used for the subscription and the device/store account (Apple ID/Google account).
- Subscription ID or order number if available, and screenshots of the subscription listing or billing entry.
What to include when requesting a refund
- A clear copy/photo of the receipt and a short explanation of why you request a refund.
- Dates of subscription start and cancellation, and any correspondence with support.
Common mistakes
Cancelling in the wrong place
Example: cancelling on the Mimo website when the subscription was bought through Apple or Google will not stop the App Store or Play Store charge.
Always check which platform processed the payment before cancelling.
Expecting a refund for accessed digital content
Example: expecting a refund simply because you used the service - under South African practice, refunds are unlikely for digital content that has been delivered and used unless defective.
Check ECTA and CPA rules and prepare documentation to support defect or misdescription claims.
Comparative recap
Quick comparison of cancellation channels
| Channel | How to cancel | Refund route | Typical access after cancellation |
|---|---|---|---|
| Apple App Store | Cancel via Apple subscription settings on device or App Store | Request refund from Apple (Apple manages refunds) | Access usually continues until the end of the paid period |
| Google Play | Cancel via Google Play Store > Subscriptions | Request refund via Google Play (within 48 hours) or contact Mimo support with receipt if later | Access usually continues until the end of the paid period |
| Web (mimo.org) | Sign in on mimo.org and cancel in Account/Subscription settings | Contact Mimo support with receipt to request refund | Access usually continues until the end of the paid period |
After cancelling
Follow-up steps
Keep confirmation screenshots and receipts after you cancel, and check that the next renewal does not occur on your bank or card statement.
If a charge appears after cancellation, contact the store (Apple/Google) or Mimo support with your documentation.
Helpful links
- Mimo cancellation help: How do I cancel my Mimo subscription?
- South African ECTA cooling-off summary: ECTA cooling-off information
- Community reviews and experiences: Mimo on Trustpilot
Address
Company address (public imprint)
Mimo GmbH - listed company address: Währinger Str. 2‑4/48, 1090 Vienna, Austria.
Use the Mimo Help page to find current support channels and contact options for billing or account queries: Mimo Help.
Local consumer resources
For questions about South African consumer law and cooling-off rights, review the ECTA summary: ECTA cooling-off information.
If you need community feedback on service experiences, see the Trustpilot page: Mimo on Trustpilot.