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Cancel MINDVALLEY
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I hereby notify you of my decision to terminate the contract relating to the Mindvalley service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mindvalley: Easy Method
What is Mindvalley
Overview
Mindvalley is an online education platform offering personal growth courses and programmes across topics such as mindfulness, health, relationships and entrepreneurship.
It operates on a subscription model that grants members access to a library of courses, community features and scheduled events.
How members access content
Access is available via the web and mobile apps for iOS and Android, and billing can be processed either through Mindvalley’s website or through app stores.
Where you bought the subscription (web vs Apple App Store vs Google Play) determines how cancellations and refunds are handled.
How to cancel Mindvalley
Cancel via Apple App Store (iOS)
- Open your device Settings and tap your Apple ID, then go to Subscriptions.
- Find the Mindvalley subscription and select Cancel. Do not attempt to cancel by uninstalling the app.
- Access remains until the end of the paid period after you cancel.
- Official instructions: How to cancel (Apple/Google).
Cancel via Google Play Store (Android)
- Open the Google Play Store app, tap your profile, then Subscriptions, and select Mindvalley to cancel.
- Uninstalling the app does not cancel your subscription; you keep access until the end of the billing period.
- Refunds for Play Store purchases are handled by Google Play’s refund policies, not Mindvalley’s 15‑day policy.
- Official instructions: How to cancel (Apple/Google).
Cancel via Mindvalley website (web purchases)
- Sign in at your Mindvalley account, go to Account → Billing & Subscriptions → Subscription Settings.
- Choose “Cancel Subscription” to stop future renewals; you will retain access until the end of the current billing period.
- If you are within the refund window you may see “Refund & Cancel”, which ends access immediately and initiates a refund request.
- See Mindvalley’s guidance: How can I cancel or refund my subscriptions?.
What happens when you cancel
Access after cancellation
If you cancel a subscription purchased through Apple or Google, you keep access until the end of the paid period; the subscription simply won’t renew.
If you cancel a web purchase (via Account → Billing) with “Cancel Subscription”, access similarly continues until the end of the billing period.
Immediate end of access with refund
If you use the web “Refund & Cancel” option within an eligible refund window, access may end immediately when the refund is processed.
Processing times for refunds can take several business days (see refund section for timing).
Data and account state
Cancelling stops future charges but does not necessarily delete your Mindvalley account or personal data.
If you wish to remove an account entirely, contact Mindvalley support via the help centre for account deletion steps and data requests.
Will I get a refund?
Refunds for web purchases
Mindvalley’s policy for subscriptions purchased on the website: full refunds are available within 15 days of the initial purchase.
Renewals (recurring billing) are generally non‑refundable under Mindvalley’s stated policies.
Reference: Refund Policies.
Refunds for in-app purchases (Apple/Google)
In-app purchases are subject to Apple’s or Google Play’s refund processes and policies and are not covered by Mindvalley’s 15‑day website refund policy.
If you purchased via an app store, request a refund through that store’s support channels.
Timing and exceptions
- Web refund processing typically takes about 7 - 14 business days to reach your payment method.
- Premium Mastery programs and Quests generally follow the 15‑day refund window for web purchases; specific programmes may use a dedicated form.
- Always save purchase confirmations and timestamps to support any refund request.
Mindvalley plans and pricing
Pricing availability
Mindvalley frequently changes offers, local pricing and promotions. Public pricing was not provided in the verified documentation for this guide.
If you need current plan prices, check your country view on Mindvalley or contact support.
Contact for pricing
| Plan | Period | Price |
|---|---|---|
| Mindvalley Membership | Contact | Contact for pricing |
| Individual Quests / Programs | Contact | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and refund basics
Under the South African Consumer Protection Act (CPA), distance sales from direct marketing give a 7‑day cooling‑off right allowing cancellation and a full refund.
Digital content has its own provisions under the CPA; rights may depend on how and where the purchase was made.
How the CPA relates to Mindvalley
Mindvalley’s 15‑day refund policy for web purchases exceeds the CPA minimum 7‑day cooling‑off period for many distance sales.
However, purchases made through Apple or Google Play are subject to those platform terms, which can limit how CPA rights apply in practice.
Practical steps for South African consumers
- Keep proof of purchase, dates and any correspondence when requesting refunds or cancellations.
- If you believe your CPA rights apply but are denied, include references to the CPA when contacting support and consider local consumer protection bodies for escalation.
Customer experiences
Positive feedback
Many users praise Mindvalley for high‑quality, engaging content and an active community experience.
Reviews frequently highlight transformative and actionable programmes that users value.
Negative feedback
Common complaints include recurring billing issues, difficulty cancelling via some routes and denied refunds in individual cases.
Some reviewers report challenges reaching empathetic support, and a few accounts describe charges to vulnerable users without resolution.
See user reviews: Mindvalley on Trustpilot.
Documentation checklist
What to prepare before contacting support
- Order confirmation email or receipt showing purchase date and amount.
- Screenshot of subscription in your account or app store subscription screen.
- Payment method statement entry (redacted if needed) showing the charge.
What to include in refund/cancellation requests
- Your Mindvalley account email and full name used on the account.
- Exact timestamps and time zone of purchase and any attempted cancellations.
- Any previous case or ticket numbers and copies of correspondence with support.
Common mistakes
Uninstalling the app instead of cancelling
Removing the Mindvalley app from your device does not cancel subscriptions billed through Apple or Google; uninstalling is a common mistake that leads to continued charges.
Missing the refund window or contacting the wrong platform
Waiting past the 15‑day (web) refund window or requesting a refund from Mindvalley for an App Store/Play Store purchase can delay or prevent a refund.
Always identify where the purchase was made and contact the correct provider (Apple/Google or Mindvalley web support).
No proof of purchase saved
Failing to keep order receipts, screenshots or billing records makes it harder to prove eligibility for refunds or to escalate disputes.
Comparative recap
Quick comparison overview
| Platform | How to cancel | Access after cancel | Refund availability |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via Apple ID → Subscriptions in device Settings | Access until end of paid period | Refunds via Apple; Mindvalley 15‑day policy does not apply |
| Google Play Store (Android) | Cancel via Google Play Store → Subscriptions | Access until end of billing period | Refunds via Google Play policies; Mindvalley 15‑day policy does not apply |
| Mindvalley website (Web) | Account → Billing & Subscriptions → Cancel or Refund & Cancel | Cancel: access until end of billing period; Refund & Cancel may end access immediately | Full refund available within 15 days for initial purchases; renewals non‑refundable |
After cancelling
Follow-up actions
Save any cancellation confirmation email or screenshot showing that the subscription is cancelled or non‑renewing.
Monitor your payment method for any unexpected charges after the cancellation date and record them if they occur.
Useful links and support
- How to cancel via Apple or Google Play: Cancel (Apple/Google)
- How to cancel or refund web subscriptions: Cancel or refund guide
- Mindvalley refund policies: Refund Policies
- User reviews and experiences: Trustpilot - Mindvalley
Address
Corporate / Tech office
Suite 3B‑8‑3, Block 3B, Level 8, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur, Malaysia.
Contact note
This address is provided for reference; support and cancellations are handled via the Mindvalley help centre and account interfaces rather than by postal correspondence.