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Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Mondly.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.
Cancellation Mondly: Easy Method
What is Mondly
Overview
Mondly is an online language-learning platform offering interactive lessons, chatbots and speech-recognition exercises across multiple languages.
It operates on a subscription model that unlocks premium content and features for timed periods such as monthly or annual plans.
How people use it
Users learn with short lessons, pronunciation practice and revision exercises designed for beginners and casual learners.
Subscriptions are purchased through app stores (iOS/Android) or via Mondly’s web checkout partners.
How to cancel Mondly
Cancel on iPhone / iPad (App Store)
- Open iPhone/iPad Settings.
- Tap your name, then Subscriptions.
- Find the Mondly subscription and cancel there.
Cancel on Android (Google Play)
- Open Google Play Store.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Select Mondly → Cancel subscription.
Cancel on the Web (Verifone/2Checkout)
- Log into your 2Checkout My Account using the email or order number (login link is emailed after purchase).
- Go to "My Products" and stop automatic renewal under the subscription status.
Important cancellation note
- Deleting the Mondly app does NOT cancel your subscription - you must cancel via the original platform used for purchase.
- Always confirm cancellation in the platform’s subscription list and keep any confirmation emails or screenshots.
What happens when you cancel
Access after cancellation
After you cancel, you typically retain access to paid features until the end of the current billing period.
Access is usually removed once the paid period expires and the subscription does not renew.
Renewal and billing
Cancelling stops future automatic renewals but does not retroactively refund past charges made before cancellation.
For purchases via app stores, billing and renewal are handled by Apple or Google, not Mondly directly.
Account data and content
Your account and progress data normally remain linked to your account even after subscription ends.
If you need data deletion, check Mondly’s privacy settings or contact support via the channel you used to buy the subscription.
Will I get a refund?
Mondly refund policy
Mondly does not provide refunds of its own for subscription purchases, according to the available information.
If you require a refund, Mondly points users to the original purchase platform for any refund request.
Platform-specific refund routes
- App Store (iOS): Request a refund through Apple’s report-a-problem process.
- Google Play (Android): Request a refund through Google Play’s refund process.
- Web (2Checkout/Verifone): Manage subscriptions and requests through your 2Checkout account and support.
South Africa legal exceptions
Under South Africa’s Electronic Communications and Transactions Act (ECTA) consumers may cancel certain online services within 7 days and must receive a full refund within 30 days of cancellation.
However, South African law does not automatically require refunds for digital content once delivered or accessed unless defective, misrepresented or inaccessible.
Mondly plans and pricing
Pricing overview
Below are typical App Store prices observed for South Africa. Exact offers can vary by platform, promotions and app-store listings.
Check your purchase confirmation or the app store for the precise price you were charged.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Mondly Premium 1‑Month | R199.99 | Monthly | Unlimited Access Premium for 1 month |
| Unlimited Access 12 Months | R719.99 | Annual | Unlimited Access Premium for 12 months |
| Unlimited Access 1‑Month Trial (50% off) | R99.99 | Monthly (trial) | Discounted trial 1‑month unlimited access |
| Premium (one‑time?) | R299.99 | Unknown | Labeled simply "Premium" - possibly a one‑off unlock |
| Average In‑App Price | R373.32 | N/A | Average across in‑app purchases/subscriptions |
Notes about prices
Prices are based on App Store listings for South Africa and may reflect multiple in‑app tiers.
Promotional discounts, local taxes and payment provider fees can change the final amount you pay.
Your consumer rights in South Africa
Cooling-off and cancellation rights
Under the Electronic Communications and Transactions Act (ECTA) consumers have the right to cancel online service agreements within 7 days of concluding the agreement.
If cancelled under this provision, a full refund must be provided within 30 days.
Limits for digital content
- There is no automatic 14‑day cooling-off right for digital content that has been delivered or accessed.
- Refunds for digital products are required when content is defective, misrepresented, or inaccessible.
Where to read more
For more on the ECTA cooling-off period see the Act summary at the verified source below.
ECTA cooling-off period (acts.co.za)
Customer experiences
Positive feedback
Users praise Mondly’s colourful, simple interface and find it useful for beginners or quick review sessions.
Some learners also value the pronunciation practice and interactive format for basic speaking practice.
Negative feedback
Many complaints describe difficulties cancelling subscriptions and recurring charges after deleting the app.
Other frequent issues reported include perceived deceptive subscription practices, slow customer service and technical problems such as speech recognition failures.
Where these experiences appear
Read aggregated user reviews and experiences at the verified review source below.
Documentation checklist
Essential information to collect
- Account email used to purchase Mondly.
- Receipt, order number or confirmation email from the purchase platform.
- Screenshot or confirmation of your cancellation action (if available).
Platform-specific documentation
- App Store: Apple receipt from your Apple ID email.
- Google Play: Google Play order confirmation email.
- Web/2Checkout: 2Checkout login link or order number emailed after purchase.
Common mistakes
Assuming deleting the app cancels subscription
Many users delete the app and expect billing to stop; this does not cancel the subscription.
You must cancel in the platform where you originally bought the subscription (App Store, Google Play, or 2Checkout).
Not keeping proof of cancellation
Failing to keep a cancellation confirmation can make disputing future charges more difficult.
Always save emails, screenshots or subscription pages showing the cancellation date.
Contacting the wrong support channel
Requesting refunds directly from Mondly for store-billed purchases may delay resolution; contact Apple/Google for store purchases first.
Use the appropriate channel based on where you paid to get the correct billing support.
Comparative recap
Quick platform comparison
| Feature | App Store (iOS) | Google Play (Android) | Web (2Checkout) |
|---|---|---|---|
| How to cancel | Settings → [your name] → Subscriptions → Mondly | Google Play → Profile → Payments & subscriptions → Subscriptions → Mondly | Log into 2Checkout My Account → My Products → stop automatic renewal |
| Refund route | Request via Apple (App Store refund process) | Request via Google Play refund process | Manage via 2Checkout account and their support |
| Common issues | Recurring charges after app deletion | Recurring charges after app deletion | Need 2Checkout login link or order number to manage subscription |
Key takeaway
Always cancel via the platform you used to subscribe and keep proof of cancellation to support any disputes or refund claims.
For legal cancellation rights in South Africa, see the ECTA guidance linked below.
After cancelling
Check remaining access
Confirm how long you will retain premium access after cancellation and note the expiry date in your calendar.
If you unexpectedly lose access earlier than expected, gather documentation and contact the purchase platform.
Next steps if charged after cancellation
- Contact the platform (Apple/Google/2Checkout) with your proof of cancellation and order details.
- If unresolved and within South African jurisdiction, reference your consumer rights under ECTA.
Helpful links
User reviews and experiences (Trustpilot)
ECTA cooling-off summary (acts.co.za)
Address
Primary Mondly office (for formal correspondence)
50A Grivitei Avenue, Building 15, Entrance C, 1st Floor, Apt. 1, Brașov County, Brașov, Romania
Notes about contacting headquarters
For formal disputes or written correspondence, use the headquarters address above and include order details, dates and proof of purchase.
Responses and processing times may vary depending on the purchase platform and payment processor.