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Cancel NUMERADE
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I hereby notify you of my decision to terminate the contract relating to the Numerade service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Numerade: Easy Method
What is Numerade
Overview
Numerade is an online education platform offering on-demand video lessons, study resources and tutoring focused on STEM subjects. It operates on a subscription model that unlocks full access to video explanations and other content.
How it is delivered
Access is provided via the Numerade website and mobile apps (Apple App Store and Google Play). Subscriptions and billing depend on where you subscribed (web, iOS, or Android).
How to cancel Numerade
Cancel via the Numerade website (direct subscription)
- Log into your Numerade account on the web.
- Click your Profile icon, go to Billing, then click "Cancel".
- Follow the on-screen prompts to confirm. Cancellation is effective at the end of the billing cycle.
- See official instructions: Numerade help - cancel subscription.
Cancel via Apple iOS (App Store)
- If you subscribed through the iOS App Store, you must cancel in your Apple subscription settings.
- Numerade’s website cannot cancel App Store subscriptions for you.
- Open your iPhone/iPad Settings → your Apple ID → Subscriptions and cancel the Numerade subscription there.
Cancel via Google Play (Android)
- If you subscribed through Google Play, cancel in Google Play subscription settings.
- Google Play also provides the option to pause payments for some subscriptions.
- Open the Google Play Store → Menu → Subscriptions and cancel or pause Numerade from there.
What happens when you cancel
Access after cancellation
When you cancel, access typically continues until the end of your current paid billing period. You will retain subscription benefits through that date.
Renewal and billing
Automatic renewal stops after cancellation; you will not be billed for future periods once the current cycle ends. Check your billing confirmation for the exact expiry date.
Account data
Your account and progress data usually remain on file unless you request deletion. Contact support if you need account removal or data export.
Will I get a refund?
Numerade refund policy (general)
Numerade states subscriptions are billed in advance (after any free trial) and are generally non-refundable. No prorated refunds are provided for unused time.
Official policy details: Numerade refund policy.
Exceptions and goodwill refunds
- Support may occasionally issue partial or full refunds as a one-time courtesy, but this is not guaranteed by policy.
- Documented billing errors or platform issues may improve the chance of a goodwill refund; keep receipts and screenshots.
Numerade plans and pricing
Pricing table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Weekly | R149.99 | Weekly | Full access to Numerade video explanations and other content |
| Monthly | R224.99 | Monthly | Full access to Numerade video explanations and other content |
| Annual | R700.00 | Annual | Full access to Numerade video explanations and other content |
Notes on prices
Prices listed reflect the South African App Store values for the Numerade - Homework Help app and may change with store updates or promotions.
Your consumer rights in South Africa
Cooling-off and return rights
South Africa’s Consumer Protection Act commonly provides a 14-day cooling-off or right-of-return for certain remote purchases. Whether this applies to subscription trials can depend on circumstances.
What to do if you believe policy conflicts with law
- If you think Numerade’s no-refund stance breaches local law, you can lodge a complaint with the National Consumer Commission.
- You may also contact your bank to dispute charges or use the Payments Association channels if cancellation issues prevented timely termination.
Practical steps for South African consumers
Keep receipts, screenshots of trial sign-up and cancellation attempts, and email records. These documents help when disputing charges or filing complaints with regulators or your bank.
Customer experiences
Positive reports
- Many users praise Numerade’s educational content and helpful customer support for resolving trial and billing issues.
- Some customers report receiving courtesy refunds or correction of mistaken charges after contacting support.
Negative reports
- Frequent complaints involve unexpected charges after free trials when users forgot to cancel.
- Some users report difficulty canceling or unclear instructions, and dissatisfaction when refunds are denied under the stated policy.
Takeaway
Experience varies: quick resolutions are common when documentation is provided, but prevention (cancelling before trial end and verifying subscription source) is the more reliable approach.
Documentation checklist
Essential items to collect
- Account email and username used for Numerade.
- Subscription receipt or billing statement showing the charge date and amount.
- Screenshot of subscription source (web, App Store, Google Play) and any trial start date.
Cancellation proof
- Screenshots of cancellation steps and confirmation messages.
- Any correspondence with Numerade support and dates/times of communication.
Common mistakes
Wrong cancellation place
Example: attempting to cancel on the Numerade website when the subscription was purchased via Apple. This does not stop App Store billing.
Waiting too long
Example: relying on customer service to cancel for you after the trial ends. If you miss the trial end date, charges often occur and refunds are not guaranteed.
Poor documentation
Example: not saving receipts or screenshots. Without proof, refunds or disputes with banks and consumer bodies are harder to win.
Comparative recap
Quick platform overview
| Feature | Web (direct) | iOS App Store | Android (Google Play) |
|---|---|---|---|
| How to cancel | Account Profile → Billing → Cancel | Apple ID → Subscriptions (cancel in iOS settings) | Google Play → Subscriptions (cancel or pause) |
| Refunds | Generally non-refundable; support may consider goodwill refunds | Apple refund requests handled through Apple support | Google Play refund requests handled through Google Play policies |
| Access after cancel | Access until end of paid period | Access until end of paid period (per Apple subscription) | Access until end of paid period or as Google Play specifies |
| Notes | Cancel on site only for direct web subscriptions | Numerade website cannot cancel App Store subscriptions | Google Play may allow pausing instead of cancelling |
After cancelling
Confirm cancellation
- Save any confirmation screens or emails after you cancel.
- Check your next bank or card statement to confirm no further charges are taken.
If you are charged after cancelling
- Gather proof (receipts, screenshots) and contact Numerade support via the cancellation help article.
- If unresolved, contact your bank to dispute the charge and consider lodging a complaint with the National Consumer Commission.
Helpful links
Address
Numerade mailing address
Numerade Attn: Customer Service
202 Bicknell Ave, Santa Monica, CA 90405‑2317, United States
When to use the address
Send formal cancellation notices or supporting documentation by mail if requested or if you prefer a paper trail. Always keep copies for your records.