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Cancel PREPLY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Preply service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Preply: Easy Method
What is Preply
Overview
Preply is an online tutoring marketplace that connects learners with private tutors for languages and other subjects.
Students can book single lessons or subscribe to ongoing lesson credits set by tutors’ hourly rates.
How learners use it
Users search tutors, book lessons, and pay through Preply’s platform or via mobile app stores when purchasing there.
Tutors set their own hourly rates and schedules; the platform handles scheduling, messaging and payments.
How to cancel Preply
Canceling a subscription on the web
- Log in to your Preply account on the website and go to Billing or Account > Subscriptions.
- Find the active subscription and select Cancel Subscription to stop automatic renewals.
- Note: Preply cannot cancel subscriptions purchased through Apple or Google Play - see below.
Canceling via mobile platforms
- iOS / App Store: open Settings → tap your Apple ID → Subscriptions → select the Preply subscription → Cancel Subscription → confirm.
- macOS: System Preferences → Apple ID → Media & Purchases → Manage (next to Subscriptions) → cancel the Preply subscription.
- Android / Google Play: open Google Play Store → Menu → Subscriptions → select Preply → Cancel subscription → follow prompts.
What happens when you cancel
Access to lessons and account
After cancellation your subscription will not renew at the next billing date, but any unused lesson credits may remain governed by your subscription terms.
Access to your account, message history and past lessons typically remains available unless the account is closed.
Billing and renewals
Cancelling stops future automatic payments, but it does not always trigger an automatic refund.
If you purchased via Apple or Google Play you must cancel through their billing system to stop renewals there.
Will I get a refund?
General policy
Preply’s published refund policy indicates there is no general statutory 14‑day cooling‑off right for South Africa; refunds are granted at Preply’s discretion.
See the published refund policy for details and conditions.
Exceptions and how to request
- Refund requests must be sent to support@preply.com and should include lesson date/time and tutor name.
- Decisions may take up to 30 calendar days; often refunds are limited or not provided, especially for used lessons.
- For subscriptions, a refund may be considered only if no lessons have been used and the payment was made within a specified recent period (examples show 28 days).
Full details and examples are available in Preply’s refund documentation: Refund policy (scribd).
Preply plans and pricing
How pricing works
Preply does not provide fixed platform-wide subscription prices in South Africa; tutors set individual hourly rates.
The table below shows example rates and sample listings reported in ZAR during 2024 - 2025.
| Plan | Price | Period | Features |
|---|---|---|---|
| Example From Glassdoor - English Tutor (South Africa) | R51 - R105 per hour | Hourly | Tutor-set rate; median around R86/hr |
| Example From Glassdoor - ESL Teacher (Johannesburg) | R86 - R180 per hour (median R133/hr) | Hourly | Region-specific sample rates for ESL tutors |
| Estimated Afrikaans Tutor Rate (from Preply listings) | Approx. R280+/50-min or R336+/hr | Per lesson (50 min) | Based on ~USD 15/hr converted to ZAR for native Afrikaans tutors |
Your consumer rights in South Africa
Legal protections
South African consumer protection law generally allows returns or remedies for defective or misrepresented services.
Blanket no‑refund clauses may be assessed as unfair depending on the circumstances.
Escalation options
- If you cannot resolve an issue with Preply, you may contact the National Consumer Commission in South Africa or your payment provider for a chargeback.
- Document communications and keep receipts if you escalate a complaint or request a chargeback.
For practical guidance on canceling and consumer escalation see: Cancel Preply guide (postclic).
Customer experiences
Positive feedback
Many users praise Preply for ease of use, large tutor selection, intuitive scheduling and effective tutor matching.
Business users on review sites note good value and helpful scheduling integrations.
Negative feedback
Common complaints include loss of unused credits after renewal, billing confusion, and difficulty obtaining refunds.
Users have also reported frustrations with customer support in some cases. See user reviews for balanced perspectives: Trustpilot reviews and Capterra (South Africa).
Documentation checklist
Required information for cancellation/refund
- Account email and full name used on Preply.
- Screenshot or copy of the subscription receipt or billing statement.
- Lesson date(s), time(s) and tutor name(s) for refund requests.
Supporting documents
- Any message or correspondence with the tutor or Preply support about the issue.
- Payment method details (last four digits of card, payment platform) and transaction IDs if available.
Common mistakes
Expecting automatic refunds
Many users assume cancelling always triggers a refund; in reality refunds are discretionary and depend on usage and timing.
Always read the refund conditions and include required evidence when you request one.
Canceling in the wrong place
If you bought the subscription via Apple or Google Play, cancelling on Preply’s website will not stop renewals.
Cancel through the platform you used to pay (App Store or Google Play) to avoid continued billing.
Comparative recap
Quick comparison
| Method/Item | Ease of cancelling | Refund likelihood | Recommended action |
|---|---|---|---|
| Web (Preply.com billing) | Easy via account Billing | Low - conditional (depends on usage) | Cancel in account; request refund to support@preply.com if eligible |
| iOS / App Store | Cancel in Apple ID subscriptions | Low - depends on Apple/App Store rules | Cancel via Apple Settings; contact App Store for refunds |
| Android / Google Play | Cancel in Google Play subscriptions | Low - depends on Google Play rules | Cancel via Google Play; request refund via Google if eligible |
| Individual lessons | Reschedule/cancel up to 12 hours free | Refunds rare; rescheduling available | Cancel or reschedule ≥12 hours before lesson to avoid charges |
After cancelling
What to check next
- Confirm cancellation email or account status to ensure renewals stopped.
- Monitor your bank or card statement for any post‑cancellation charges.
Helpful links and contacts
- Preply refund policy reference: Refund policy (scribd)
- Practical cancel guide: Cancel Preply guide (postclic)
- User reviews for context: Trustpilot • Capterra (South Africa)
- Support email to request refunds or ask questions: support@preply.com
Address
Company address
Preply UK Services Ltd, Devonshire Street 41, W1G 7AJ London, United Kingdom.
Support contact
Primary support email: support@preply.com. Use this address for refund requests and to provide lesson details.