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Cancel PROSPERI
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Prosperi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Prosperi: Easy Method
What is Prosperi
Overview
Prosperi is an online education platform that offers subscription access to courses, lessons and coaching resources. It operates via web and mobile apps and uses subscription billing for premium content.
Services
Services include structured course material, practical exercises and optional personalised coaching. Access and billing depend on whether you subscribed on the website, Google Play (Android) or App Store (iOS).
How to cancel Prosperi
If you subscribed via the Prosperi website
- Log in at the Prosperi website and open your Prosperi Profile.
- Go to Settings → Subscription → Cancel Subscription and complete the cancellation process.
- Wait for an on-screen and/or email confirmation that your subscription was cancelled.
- Support article: How do I unsubscribe?
If you subscribed via Google Play (Android)
- Open the Google Play Store app on the device used to subscribe.
- Go to Payments & Subscriptions → Subscriptions → select Prosperi → Cancel.
- Follow the on-screen prompts and keep the cancellation confirmation.
If you subscribed via the App Store (iOS)
- On your iOS device open Settings → Your name → Subscriptions.
- Select Prosperi and choose Cancel Subscription.
- Keep any confirmation from Apple; Apple manages billing for App Store purchases.
What happens when you cancel
Access after cancellation
Cancelling stops future renewals but usually lets you use the service until the end of the paid billing period. Access end dates depend on the original subscription term.
Renewals and billing
Once cancelled, you should not be charged for subsequent renewal cycles. Keep cancellation confirmations and check bank or card statements for any unexpected charges.
Account data
Prosperi retains account and course progress data per its policies. If you need data removed, contact support to request data deletion or clarification on retention.
Will I get a refund?
Website purchases and refunds
If you purchased or started subscription via the Prosperi website, submit refund requests to support@prosperi.io or via the Support Center. Each request is assessed case by case under company policy and applicable law.
Support article: How can I apply for a refund?
Google Play refunds
If you subscribed through Google Play, request refunds directly through Google Play’s Purchases & Refunds process (“Request a refund” in the Play Store). Google handles refund decisions for Play purchases.
App Store (Apple) refunds
If you subscribed through the App Store, refunds are processed by Apple and decided at Apple’s discretion. Use the App Store Purchases & Refunds flow and expect a 24 - 48 hour update.
General notes and exceptions
- There is no explicit 14-day statutory refund right stated in Prosperi’s support articles; refunds are not guaranteed.
- Refunds may be affected by how you subscribed (website vs App Store vs Google Play).
Prosperi plans and pricing
Overview of listed plans
Prices below reflect in-app purchases listed for South Africa at the time of compilation. Periodicity is shown where specified in the available listing data.
Pricing table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Prosperi Premium | R199.99 | Unknown | ... |
| Prosperi Monthly Plan (option 1) | R599.99 | 月額 | ... |
| Prosperi Monthly Plan (option 2) | R499.99 | 月額 | ... |
| Prosperi Monthly Plan (option 3) | R799.99 | 月額 | ... |
| Prosperi Premium (higher tier) | R2499.99 | Unknown | ... |
| Exclusive sign‑up offer | R399.99 | Unknown | ... |
| Personal AI Coach | R399.99 | Unknown | ... |
Your consumer rights in South Africa
Cooling-off and statutory protections
South African consumers have specific protections under the Consumer Protection Act (CPA). The National Credit Act provides a 7-day cooling-off period for certain direct-marketing purchases.
CPA rights include protection against unfair, unreasonable or misleading contract terms and the right to seek redress for misrepresentation.
Enforcement and complaints
If you suspect unfair terms, misleading trial conversion or unauthorized charges you can lodge complaints with the National Consumer Commission or pursue dispute resolution.
Keep evidence and follow the complaint procedures of your payment provider and, when relevant, Apple or Google for platform purchases.
Customer experiences
Positive feedback
Many users praise Prosperi for clear lessons, user-friendly layout, supportive instructors and a practical, hands-on curriculum.
Example reviews summarising positive experiences are available at Trustpilot: Trustpilot Prosperi reviews.
Negative feedback
Complaints commonly cite continuing charges after cancellation, difficulty unsubscribing and unclear subscription terms.
Some users report refused refund requests and concerns about trial-to-paid conversions; sample negative reviews are visible on SiteJabber: SiteJabber Prosperi reviews.
Documentation checklist
What to gather before contacting support
- Proof of purchase: order confirmation or App Store/Google Play receipt.
- Account email and username used for the Prosperi account.
- Screenshot(s) of subscription status and any cancellation attempts.
- Bank or card statements showing the charge(s) in question.
How to present your case
- State clearly whether the purchase was via website, Google Play or App Store.
- Attach receipts, timestamps and cancellation confirmation(s) where available.
- Explain the resolution you seek (refund, charge reversal, account closure).
Common mistakes
Assuming cancellation equals refund
Cancelling a subscription stops renewals but does not automatically guarantee a refund of past charges. Refunds are decided according to purchase channel and policy.
Cancelling in the wrong place
Users sometimes cancel the app but not the subscription in their Prosperi Profile, or vice versa. Always cancel using the route that matches where you subscribed.
Not keeping confirmation
Failing to save cancellation confirmations or receipts makes disputes harder to resolve. Always save screenshots or emails as proof.
Comparative recap
Quick comparison
| Action | Website | Google Play | App Store | 期間 |
|---|---|---|---|---|
| Where to cancel | Prosperi Profile → Settings → Subscription → Cancel (support) | Google Play Store app → Subscriptions → Prosperi | iOS Settings → Your name → Subscriptions → Prosperi | Varies |
| Who decides refund | Prosperi (case-by-case) - contact support@prosperi.io | Google (via Play Store refund process) | Apple (via App Store refund process) | 月額 / Varies |
| Where to request refund | Email support@prosperi.io or Support Center (refund support) | Google Play Purchases & Refunds | App Store Purchases & Refunds | Varies |
After cancelling
Immediate next steps
- Save cancellation confirmation and monitor your statement for any further charges.
- If you need a refund, follow the refund paths above and attach the documentation checklist items.
Support and escalation
Contact Prosperi support via support@prosperi.io for website purchases or use the Support Center articles for guidance.
Useful links: Unsubscribe guide - How do I unsubscribe?; Refund guide - How can I apply for a refund?
Address
Head office (registered address)
Unit A19, Bellville Business Park, Bellville, South Africa.
Notes about contacting Prosperi
For billing or legal questions reference your account details and the documentation checklist when contacting support. Keep copies of all correspondence for any escalation to consumer authorities.