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Cancel ROSETTA STONE
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Rosetta Stone service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rosetta Stone: Easy Method
What is Rosetta Stone
Overview
Rosetta Stone is an online language-learning service offering immersive lessons and interactive tools. It operates primarily on a subscription model, with plans for single languages, unlimited languages, short-term access, and lifetime access.
How it is delivered
Courses are accessible through rosettastone.com and mobile apps via the App Store (iOS) and Google Play. Subscriptions and purchases may be billed directly by Rosetta Stone or via the app stores depending on how you bought access.
How to cancel Rosetta Stone
Web (rosettastone.com)
- Log into your account.
- Go to Account Settings or Subscription Management.
- Select Manage Membership → Cancel Subscription → Confirm.
- Cancellation takes effect immediately; you retain access through the current billing period.
App stores and timing
- App Store (iTunes/iOS): Open iOS Settings → tap your name → Subscriptions → select Rosetta Stone → Cancel Subscription → confirm. Subscription ends at next billing.
- Google Play Store: Open Play Store app → tap your profile icon → Payments & Subscriptions → Subscriptions → select Rosetta Stone → Cancel Subscription → confirm.
- Cancel at least one day (≥24 hours) before the renewal date to avoid being charged for the next period.
What happens when you cancel
Access after cancellation
If you cancel via the website, cancellation is effective immediately but you typically retain access through the current billing period.
If you cancel via the App Store or Google Play, the subscription normally remains active until the next billing date.
Billing and data
Cancelling stops future renewals; it does not automatically issue refunds except where policy or law permits.
Your account, progress and settings are usually preserved; Rosetta Stone retains data according to its account and privacy policies.
Will I get a refund?
Rosetta Stone direct purchases
- Rosetta Stone offers a 30-day money-back guarantee for online product purchases made directly from Rosetta Stone; exchanges or refunds are permitted within 30 days of purchase.
- For physical, unopened standalone products a full or prorated refund may be possible if returned within 30 days (return shipping usually paid by the user).
EULA and local exceptions
- The EULA disclaims a right to cancel or receive a refund after enrolment unless expressly agreed in writing or required by law.
- South African consumer protection law may override no-refund clauses for distance or digital purchases during a statutory cooling-off period.
Rosetta Stone plans and pricing
Price snapshot
The following pricing reflects iOS App Store listings for South Africa (as provided in available data). Confirm current prices in your App Store or account before purchasing.
Plan table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Unlimited Languages - 1 Year | SAR 434.99 | 年間 | Access to all languages |
| English (American) - 3 Months | SAR 177.99 | 3 Months | One language (English American) |
| English - 12 Months Access | SAR 434.99 | 年間 | One language (English) |
| Unlimited Languages - Lifetime | SAR 899.99 | Lifetime | Access to all languages forever |
| Other single-language 3-Month Plans | SAR 177.99 | 3 Months | One language (e.g., French, Spanish, British English) |
Your consumer rights in South Africa
Cooling-off and statutory protections
South African consumer law typically provides a cooling-off or return right for distance and digital purchases (commonly around 5 - 14 days depending on the contract and circumstances).
These statutory rights can override seller EULA clauses that attempt to disallow refunds after purchase.
How to invoke your rights
- Act promptly: request cancellation and a refund in writing within the statutory period.
- Keep receipts, order numbers and screenshots; reference the Consumer Protection Act when claiming your statutory rights.
Customer experiences
Positive feedback
Some users report quick and courteous refunds, especially for short-term subscriptions or where Rosetta Stone acted promptly to process returns.
Users who describe courteous service appreciated timely refunds returned in a few days.
Negative feedback
Common complaints include problems with “lifetime” subscriptions not being honoured and confusing auto-renewal or billing after cancellation.
Users also report delays or unresponsive customer support in some cases; keep records if you encounter these issues.
Documentation checklist
What to gather before contacting support
- Account email and username used to sign up.
- Order number and purchase date from your receipt.
- Payment method details (last four digits) and billing statements showing the charge.
- Any cancellation confirmations, screenshots, or error messages.
Optional supporting documents
- Screenshots of subscription pages and renewal dates.
- Copies of communications with support or app store receipts.
Common mistakes
Timing errors
Waiting until the renewal date or later to cancel is a frequent mistake; cancel at least 24 hours before renewal to avoid charges.
Canceling via the wrong channel (e.g., cancelling on the website when purchased through the App Store) can leave the subscription active.
Proof and assumptions
Assuming a refund will be automatic or guaranteed leads to confusion; always request confirmation and keep proof.
Not saving receipts, order numbers or confirmation emails makes disputes harder to resolve.
Comparative recap
Quick comparison
| Feature | Web (rosettastone.com) | App Store (iOS) | Google Play | Notes |
|---|---|---|---|---|
| How to cancel | Account Settings → Manage Membership → Cancel (immediate) | iOS Settings → Subscriptions → Cancel | Play Store → Subscriptions → Cancel | Use the same channel used to purchase when possible |
| When cancellation takes effect | Immediate; access retained through billing period | Subscription ends at next billing date | Subscription ends at next billing date | Timing affects eligibility for refunds |
| Refund likelihood | 30-day money-back window for direct purchases | Refunds handled by Apple per App Store rules | Refunds handled by Google per Play policies | App stores often control refunds for in-app purchases |
After cancelling
What to check immediately
- Confirm you receive a cancellation confirmation or email.
- Check your next billing statement to ensure no further charges occur.
Next steps if you need help
- Contact Rosetta Stone support through your account portal, and provide your order number and proof.
- If purchased via App Store or Google Play, contact the respective store support for billing refunds.
- If you believe statutory South African rights apply, reference the Consumer Protection Act and keep documentation for a claim.
Address
Privacy / corporate address
Privacy Officer, 135 West Market Street, Harrisonburg, VA 22801, United States.
Notes on contacting
This is a corporate/privacy contact address listed in available materials; for subscription or billing support use the account support channels provided in your Rosetta Stone account or your app store's support system.