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Cancel SHAW ACADEMY
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Shaw Academy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Shaw Academy: Easy Method
What is Shaw Academy
Overview
Shaw Academy is an online education provider offering courses in areas such as business, photography, design and professional skills. Courses are delivered on a subscription model with access to course materials and certificates.
How it is commonly used
Students typically sign up for a trial period and then continue on a recurring membership (monthly or other intervals). Billing, access and account management are done through the Members Area or via the store used to subscribe (Apple/Google).
How to cancel Shaw Academy
Cancel via web (Members Area)
- Sign in to your Members Area → Profile → Membership & Payments → "Cancel Membership & benefits".
- Follow the on-screen prompts to confirm cancellation; some users may be asked to cancel by phone depending on account status.
- After cancelling you retain access until the end of your paid period.
Cancel via mobile stores
- iOS (App Store): Cancel in your Apple account settings by turning off auto-renewal. Shaw cannot cancel iOS subscriptions on your behalf.
- Android (Google Play): Cancel in Google Play > Subscriptions. Shaw cannot cancel Google Play subscriptions on your behalf.
What happens when you cancel
Access and renewal
When you cancel a Shaw Academy subscription you generally keep access until the end of the paid billing period. Auto-renewal will be disabled so no future recurring payments should occur after the period ends.
Account data and records
Your account and course progress typically remain available for the duration you paid for. Consider downloading certificates or course materials before access ends if you need permanent copies.
Will I get a refund?
General refund policy
- Subscriptions (monthly, quarterly, etc.) are generally non-refundable for partial periods unless there is "just cause".
- One-off digital content purchases (certificates, course materials) are generally non-refundable unless there is "just cause" such as incorrect content or pricing.
Right to change your mind and store billing
- There is a 14-day right to change your mind for one-off digital purchases only if access has not been started or content not provided; once access begins, that right may not apply.
- If you were billed via the App Store or Google Play, refunds must be requested from the respective store (Apple or Google), not Shaw.
- Past regulatory actions (e.g., an Australian settlement) show refunds were issued where users had difficulty cancelling free trials that converted into paid subscriptions.
Shaw Academy plans and pricing
Available plan (approximate)
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | approx. R865 - R1,040 per month | Monthly | Access to course materials after 4-week trial |
Pricing notes
The price range above is an approximate ZAR conversion from available USD estimates. Official ZAR pricing was not found on verified listings, so contact Shaw for precise local pricing if needed.
Your consumer rights in South Africa
General protections
South African consumers have the right to receive services as agreed, clear billing and transparent cancellation and refund procedures. Businesses must not charge unfairly or misrepresent terms.
What to do if charges continue
- If unauthorised or repeated charges occur after cancellation, you may dispute the transaction through your bank or card issuer.
- You may also lodge complaints with South African consumer protection bodies such as the National Consumer Commission or your relevant ombud if issues are not resolved.
Customer experiences
Positive reports
- Some users report the service is useful, flexible and allows studying "any time, anywhere".
- There are reports of helpful customer service resolving issues and issuing refunds in individual cases.
Negative reports
- Many complaints describe difficulties cancelling, unexpected charges after cancellation or trial conversion issues.
- Other reports cite aggressive marketing (frequent calls, pop-ups), unclear trial-to-subscription terms, and concerns about review solicitation practices.
Documentation checklist
What to gather before contacting support
- Account email and username used to sign up.
- Payment receipts, bank or card statements showing the charge(s), and transaction IDs.
- Screenshots of your Members Area showing membership status or cancellation attempts.
- Copies of any email or chat correspondence with Shaw support.
What to prepare if escalating
- Dates and times of attempted cancellations and any phone call logs.
- Evidence of trial terms shown at signup, if available.
- A written summary of the issue and requested outcome (refund, cancellation confirmation).
Common mistakes
Assuming store cancellations are automatic
Example: Cancelling a Shaw account in the web Members Area does not necessarily cancel subscriptions billed through Apple or Google. You must cancel in the store used to subscribe.
Not keeping proof of cancellation
Example: Failing to save confirmation emails or screenshots can make disputes harder. Always save cancellation confirmation and payment records for at least a few billing cycles.
Comparative recap
Quick comparison
| Feature | Web (Members Area) | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| How to cancel | Sign in → Profile → Membership & Payments → "Cancel Membership & benefits" | Cancel via Apple account settings (turn off auto-renew) | Cancel via Google Play > Subscriptions |
| Who can cancel | Account holder via Members Area (support/phone may be required) | Subscriber via Apple ID account | Subscriber via Google account |
| Refund route | Request from Shaw; subject to policy and "just cause" | Request refund from Apple/Apple Support | Request refund from Google/Google Play Support |
| Access after cancel | Access remains until end of paid period | Access remains until end of paid period | Access remains until end of paid period |
How to use this table
Use the table to decide the right cancellation route based on how you originally subscribed. Always retain proof of cancellation and billing records.
After cancelling
Immediate steps
- Save any confirmation messages, screenshots and payment histories showing cancellation and final billing date.
- Monitor bank and card statements for any further charges over the next 1 - 2 billing cycles.
If problems continue
If charges persist despite cancellation, dispute the specific transactions with your bank or card issuer promptly.
If unresolved, escalate to South African consumer protection channels (for example the National Consumer Commission or a relevant ombud) and provide your documentation checklist items as evidence.
Address
Local office
Shaw Academy (Cape Town office):
4 Edmar Street, Old Oak Office Park, Tygervalley, Cape Town, 7530, South Africa
What to include if you send mail
- Your account email and full name
- Clear statement of the request (cancellation, refund or account query)
- Copies of supporting evidence (receipts, screenshots) where available