Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel SUPERPROF
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Superprof service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Superprof: Easy Method
What is Superprof
Overview
Superprof is an online marketplace that connects students and tutors for private lessons across academic subjects and hobbies. The platform offers per-lesson arrangements while also using subscription passes to permit contacting tutors.
How it operates
Students browse tutor profiles and may buy a Student Pass to contact tutors directly for a limited period. Tutors may choose paid visibility subscriptions to promote their adverts.
How to cancel Superprof
Cancel a scheduled lesson
- Cancel more than 24 hours before the lesson start to receive a full refund in most cases.
- If you cancel within 24 hours, the tutor’s own cancellation policy applies (possible 0%, 50% or 100%).
- See Superprof’s lesson cancellation policy for details: Student cancellation policy.
Cancel a Student Pass subscription
- South African users can cancel a monthly Student Pass anytime via their dashboard.
- Alternatively email hellozar@superprof.com to request cancellation; the pass remains active until the end of the paid period.
- More on charges and how to cancel: Charges & payments (South Africa).
What happens when you cancel
Access and subscriptions
When you cancel a Student Pass, it stays active until the paid period ends and will not auto-renew afterwards.
Lesson bookings cancelled in advance may produce refunds; within 24 hours the tutor’s policy controls the outcome.
Account data and communications
Cancelling a subscription does not automatically delete your profile or history. Your messages and booking records usually remain unless you request deletion through support or account settings.
If a dispute arises, keep copies of message threads and receipts as Superprof may review them when processing refunds or complaints.
Will I get a refund?
Lesson refunds
- Lessons cancelled more than 24 hours before the start typically qualify for a full refund.
- If a lesson is cancelled within 24 hours, the tutor’s cancellation policy applies and can be 0%, 50% or 100% refund.
- Superprof’s lesson cancellation details: Student cancellation policy.
Subscription and exceptional refunds
- You can cancel a Student Pass anytime; it will not renew and stays active to period end.
- Once a lesson request is accepted and contact details are shared, the Student Pass is generally non-refundable unless the tutor is at fault and no lessons took place, in which case reimbursement may be possible with proof.
- Refund processing times are typically 3 - 5 working days to the registered bank account: Refunds information.
Superprof plans and pricing
Available plans
The main plans relevant to South Africa are the Student Pass for students and Pro Pass subscriptions for tutors.
Pricing summary
| Plan | Price | Period | Features |
|---|---|---|---|
| Student Pass | R99.00 | Monthly | Allows students to browse and contact tutors (30 days access to full platform) |
| Pro Pass (tutor) | R139.00 | Monthly | Improved visibility of tutor advert |
| Pro Pass (tutor) | R1,399.00 | Annual | Improved visibility of tutor advert |
Your consumer rights in South Africa
Statutory cooling-off
Superprof’s published South African terms do not show a general 14-day cooling-off or right-of-withdrawal policy. This means platform terms may differ from consumer-friendly jurisdictions.
Relying on local law
If you believe local consumer law gives you additional rights, consider contacting the Consumer Goods and Services Ombud or seeking legal advice.
For platform-specific contractual questions, review Superprof’s general terms: General terms.
Customer experiences
Positive reports
Many users report finding effective tutors quickly and praise the platform’s user-friendly interface and ease of setup.
Several reviewers say cancelling subscriptions is straightforward and that the site provides useful access to a variety of skills.
Negative reports
There are multiple complaints about recurring subscription charges and difficulties obtaining refunds in some cases.
Some users report issues with unresponsive support, unclear charges, or dissatisfaction with tutor professionalism; keep records if you experience problems.
Documentation checklist
Essential items to collect
- Payment receipts or bank statements showing the charge.
- Screenshots of booking confirmations, messages and cancellation confirmations.
- Dates and times of scheduled lessons and cancellations.
- Any email correspondence with Superprof or the tutor.
Use when disputing or requesting refunds
- Provide proof if claiming reimbursement because the tutor was at fault and no lessons occurred.
- Attach clear bank details when asked for refund processing by Superprof support.
- Refer to the relevant Superprof help pages when submitting your request: Refunds.
Common mistakes
Missing the 24-hour window
Many users assume they can cancel at any time and receive a full refund. If you cancel within 24 hours, the tutor’s policy may reduce or remove the refund.
Not saving communications
Failing to keep messages, receipts or screenshots makes disputes harder to resolve. Always save cancellation confirmations and tutor responses.
Comparative recap
Quick comparison
| Aspect | Superprof (South Africa) |
|---|---|
| Lesson cancellation window | Full refund if cancelled >24 hours. Within 24 hours, tutor policy (0%/50%/100%). |
| Subscription cancellation | Cancel anytime via dashboard or email; active until period end, no further charges. |
| Refund processing time | Typically 3 - 5 working days to registered bank account. |
| 14-day statutory cooling-off | No general 14-day right published in Superprof South Africa terms; check local law. |
After cancelling
Follow-up actions
- Confirm cancellation in your dashboard and keep the confirmation for records.
- Monitor your bank account for refunds; allow 3 - 5 working days.
Useful links
Address
Corporate headquarters
Superprof SAS - 42 - 44 rue Alexandre Dumas, 75011 Paris, France.
Support contact
For subscription cancellations in South Africa you can also email: hellozar@superprof.com.