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I hereby notify you of my decision to terminate the contract relating to the Udemy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Udemy: Easy Method
What is Udemy
Overview
Udemy is an online learning marketplace that offers thousands of individual courses across many topics. Courses are usually purchased per course or accessed via subscription plans on Udemy.com.
How it is sold
Purchases can be made on the Udemy website or inside mobile apps (iOS App Store and Google Play). The purchase method affects how cancellations and refunds are handled.
How to cancel Udemy
Cancel a subscription bought on Udemy.com
- Sign in to your Udemy account on the web.
- Go to Account > Subscription settings and select Cancel.
- Follow on-screen prompts to confirm cancellation.
Cancel purchases made via mobile apps
- If you bought a subscription or course through the iOS App Store, open the App Store app and manage subscriptions via your Apple ID.
- If you bought through Google Play (Android), open Google Play > Payments & subscriptions > Subscriptions and cancel there.
- Udemy does not manage or cancel App Store/Google Play in-app purchases; those are handled by Apple or Google Play.
What happens when you cancel
Access after cancellation
If you cancel a recurring subscription on Udemy.com, you typically retain access until the end of your paid billing period.
Access rules for one-time course purchases do not change on cancellation - purchased courses usually remain available.
Account and data
Your account and course progress remain in Udemy unless you request account deletion separately.
Cancelling a subscription does not automatically delete your account or learning history.
Will I get a refund?
Refunds for individual course purchases
For courses purchased on Udemy.com, refunds are generally permitted within 30 days of purchase, subject to Udemy's refund policy and usage guidelines.
Refunds may be issued to the original payment method or, if restricted, as Udemy Credits.
Refunds for subscription plans and app purchases
For subscription plans purchased via Udemy.com, South African users are eligible for a refund within 7 days of the subscription start, as required by local law.
If you purchased via the iOS App Store or Google Play, refunds are handled by Apple or Google Play and must be requested through those platforms; Udemy cannot process those refunds.
Reference: How to Refund a Course
Reference: Subscription Plan Refund Exceptions
Udemy plans and pricing
Pricing overview
Prices vary by purchase method (App Store in-app, Udemy website sales, or partner programs). App Store in-app course prices are fixed to tiers.
Representative price list
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| App Store Course Tier 6 | R119.99 | Per course (one-time) | Single course purchase via iOS App Store, Tier 6 |
| App Store Course Tier 7 / 8 | R149.99 | Per course (one-time) | Single course purchase via iOS App Store, Tiers 7 and 8 |
| App Store Course Tier 9 / Udemy Course | R199.99 | Per course (one-time) | Single course purchase via iOS App Store, Tier 9 or generic course |
| App Store Course Tier 11 | R229.99 | Per course (one-time) | Single course purchase via iOS App Store, Tier 11 |
| App Store Course Tier 12 / 13 | R249.99 | Per course (one-time) | Single course purchase via iOS App Store, Tiers 12 and 13 |
| App Store Course Tier 14 / 15 | R299.99 | Per course (one-time) | Single course purchase via iOS App Store, Tiers 14 and 15 |
| Udemy promotional sale | R150 - R250 | Per course (one-time) | Discounted course price during sitewide sales (website purchases) |
| FNB eBucks activation | R50 | Per course (one-time) | Selected courses via FNB eBucks program with R50 activation fee |
Your consumer rights in South Africa
Refund period under South African law
South African consumer law requires a minimum 7-day refund period for subscription services. Udemy complies with this requirement for subscriptions bought on Udemy.com.
See Udemy's country-specific subscription exceptions for details.
How this applies to your purchase
- If you bought a subscription on Udemy.com, you can request a refund within 7 days of the subscription start.
- If you bought via Apple or Google Play, the app stores' refund policies and consumer protections apply.
Reference: Subscription Plan Refund Exceptions
Customer experiences
Positive reports
Some South African users praise Udemy's wide course selection and flexible, self-paced learning options.
Example review platform reporting positives: GetApp ZA.
Negative reports
Other users report issues like slow or unhelpful support, refund difficulties, disappearing courses, and pricing concerns.
Negative feedback can be found on review sites such as Trustpilot and ProductReview.au.
Documentation checklist
Before contacting support
- Order receipt or confirmation email with purchase date.
- Payment method details (last four digits or transaction ID).
- Course URL or subscription plan name and start date.
Supporting evidence
- Screenshots of your Udemy purchase history or billing page.
- Screenshots of any error messages or missing content.
Common mistakes
Wrong cancellation channel
Trying to cancel an App Store or Google Play purchase through Udemy support. These purchases must be managed through Apple or Google Play.
Always check which platform processed your payment before requesting a refund.
Missing documentation or late requests
Waiting past the applicable refund window or not providing purchase details can delay or prevent a refund.
Keep receipts and act promptly - subscription refund windows are shorter for some jurisdictions.
Comparative recap
Quick comparison
| Purchase method | Cancellation route | Refund window | Notes |
|---|---|---|---|
| Udemy.com (web) | Account > Subscription settings or support | Individual courses: 30 days; Subscriptions (SA): 7 days | Udemy processes cancellations and refunds for web purchases |
| iOS App Store | Manage subscriptions via Apple ID in the App Store | Refunds handled by Apple (contact Apple Support) | Udemy cannot process in-app purchase refunds |
| Google Play (Android) | Manage subscriptions via Google Play > Subscriptions | Refunds handled by Google Play (contact Google) | Udemy cannot process in-app purchase refunds |
After cancelling
Follow-up steps
- Keep confirmation emails and cancellation screenshots.
- Monitor your bank or card statement for refund credits if applicable.
Where to get official help
For course refunds: How to Refund a Course.
For subscription and country-specific rules: Subscription Plan Refund Exceptions.
Address
Official legal address
C/O The Corporation Trust Company, Corporation Trust Center, 1209 Orange Street, Wilmington, Delaware, 19801, United States.
Notes on contacting
This Delaware address is the company’s registered legal address. It is not a substitute for using Udemy's online support channels for cancellations or refunds.