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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Bidtrack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bidtrack: Step-by-Step Guide
What is Bidtrack
Service overview
Bidtrack is a subscription-based vehicle tracking and auction-bid management service operating in South Africa. It provides real-time notifications, bid history and tracking features to help users monitor vehicles and bids.
How users typically use it
Individuals subscribe to a monthly plan that pairs software access with a hardware tracking unit (hardware cost varies). Plans differ by tracking accuracy and safety features.
How to cancel Bidtrack
Publicly available policy
There is no specific, publicly posted cancellation policy for Bidtrack in South Africa on their website, Help Center, or Terms & Conditions.
Because no formal process is published, the exact steps may vary by how you subscribed (direct, app store, reseller).
Suggested step-by-step cancellation steps
- Check how you subscribed: direct via Bidtrack, via the App Store (Apple) or Google Play, or through a reseller or insurer.
- If subscribed via an app store, cancel the subscription in your Apple ID or Google Play account according to that store’s process.
- If you subscribed directly, contact Bidtrack customer support by email or phone and request cancellation and written confirmation.
- Keep proof: save confirmation emails, screenshots of cancellation pages, and relevant transaction records.
- Monitor your bank or card statements for continued charges and dispute with your bank if charges continue after confirmed cancellation.
What happens when you cancel
Access to service
Access typically remains until the end of the paid billing period unless otherwise specified by the provider.
If hardware is supplied, GPS/device functionality may stop when subscription services are terminated.
Account renewal and data
Cancellation should stop automatic renewal; however, since no public policy exists, request written confirmation to confirm renewal is stopped.
Ask Bidtrack how they handle stored data and whether account data will be deleted, retained or exportable after cancellation.
Will I get a refund?
Published refund policy
There is no published refund policy (for example, a 14-day cooling-off or a 'no refunds' statement) available on Bidtrack's public website or terms.
Because Bidtrack has not published a refund rule, refunds are not guaranteed and depend on the provider or the payment channel used.
Possible exceptions and actions
- If you subscribed via Apple/Google, their app-store refund mechanisms may apply; check the store’s refund process.
- Explain your reason for requesting a refund (service not provided, defective hardware, billing error) and keep all evidence.
- If a refund is refused, you may consider a dispute through your card issuer or bank and reference South African consumer protection law where relevant.
Bidtrack plans and pricing
Overview of published monthly plans
These are base monthly subscription fees listed on Bidtrack’s 'Personal' product page. Hardware is additional and varies by unit and purchase/rental option.
Prices reflect the base recurring fees in South Africa and may change; confirm current prices with Bidtrack before subscribing.
Pricing table
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| TRACKSURE | R99.00 | 月額 | Entry-level insurance-approved tracking unit with two-way messaging and regular self-tests |
| ACTIV | R134.00 | 月額 | Adds probable-theft-in-progress alerts and Vehicle Grid Location feature |
| HIGH ALERT | R149.00 | 月額 | Early warning static-theft recognition plus Vehicle Grid Location |
| EXECUTIVE | R169.00 | 月額 | Satellite tracking (~4 m accuracy), emergency button, follow-me, trips, licence reminders, enhanced security |
Your consumer rights in South Africa
Key statutory protections
Bidtrack does not publish consumer-facing cancellation or refund rights; consumers should rely on general South African consumer protection laws.
The Consumer Protection Act and related regulations provide rights around fair treatment, quality of service and remedies for defective goods or services.
Practical steps using your rights
- Document the problem and your attempts to resolve it with the supplier.
- Where applicable, request remedies under the Consumer Protection Act (repair, replacement or refund) and state the specific relief you seek.
- If unresolved, escalate to the National Consumer Commission or seek alternative dispute resolution or legal advice.
Customer experiences
Positive feedback
Some employees and users report Bidtrack offers good service and professional staff, with opportunities for growth mentioned in reviews.
For an example of a positive workplace review, see the employee feedback linked below.
Negative feedback
Other reviews note problems such as micromanagement, poor management structure and demotivation among staff.
Read multiple perspectives before relying on anecdotal feedback to form expectations.
Documentation checklist
What to gather before cancelling
- Subscription confirmation or invoice with plan name and start date.
- Proof of payment (bank/card statement showing the charge).
- Any emails or messages with Bidtrack confirming subscription details.
What to request and keep after cancellation
- Written confirmation of cancellation and the effective stop date.
- Refund decision in writing if applicable, or evidence of no further charges.
- Device return instructions if hardware must be returned or deactivated.
Common mistakes
Assuming automatic refunds
Many users assume cancelling automatically yields a refund for unused time. Because Bidtrack has no published refund policy, refunds are not automatic.
Always request written confirmation and clarify refund eligibility before assuming reimbursement.
Failing to check subscription channel
Users sometimes miss that the subscription is billed through Apple or Google and try to cancel directly with the vendor rather than the app store.
Verify where the recurring charge originates (merchant name on your card or app store subscription list) before taking action.
Comparative recap
At-a-glance comparison
| Plan | Price (ZAR) | 期間 | Main benefit |
|---|---|---|---|
| TRACKSURE | R99.00 | 月額 | Insurance-approved basic tracking and two-way messaging |
| ACTIV | R134.00 | 月額 | Theft-in-progress alerts and grid location |
| HIGH ALERT | R149.00 | 月額 | Early static-theft detection plus grid location |
| EXECUTIVE | R169.00 | 月額 | Satellite tracking, emergency features and advanced security |
Notes on comparison
All prices are base monthly subscription fees and exclude hardware purchase or rental costs.
Confirm current features and prices with Bidtrack before subscribing.
After cancelling
What to monitor
Monitor your bank or card statements for at least one full billing cycle to ensure no further charges occur.
If charges continue, contact your bank and provide cancellation confirmation to request a reversal or dispute.
Where to get more information
For firsthand accounts and staff feedback, see employee reviews on independent job-review pages.
Bidtrack vehicle tracking reviews
Address
Head office (listed)
Riverview Office Park, 2 River Rd, Halfway Gardens, Midrand, 1686, South Africa
Regional offices
Bidtrack lists regional presence in Johannesburg (Midrand), Cape Town and Durban. For specific office contacts, request details from Bidtrack directly.