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Cancel CITIZEN
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Citizen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Citizen: Easy Method
What is Citizen
Overview
Citizen is a mobile safety app and local news service that sends real-time alerts about emergencies, crime, fires and community incidents. It aggregates community reports and official data to help users stay informed about nearby risks.
How it works
The app uses location to deliver alerts for incidents near you and offers live updates, maps and safety notifications. Citizen operates using a subscription model for premium features and expanded alert coverage.
How to cancel Citizen
General steps
- Identify where you purchased the subscription (App Store, Google Play, direct payment, or website).
- Cancel through the same platform used to subscribe to prevent future renewals.
Platform-specific actions
- iOS (App Store): Open Settings or the App Store > Account > Subscriptions, find Citizen and choose Cancel.
- Android (Google Play): Open Google Play Store > Menu > Subscriptions, select Citizen and tap Cancel subscription.
- Direct/website subscriptions: Sign into your Citizen account on the website or app, find Subscription or Billing settings and follow the Cancel or Manage Subscription option.
- If you cannot cancel via the app or website, contact your payment provider (bank/card) or the store where you purchased for assistance.
What happens when you cancel
Access after cancellation
When you cancel, most subscriptions remain active until the end of the paid billing period. You will typically retain access to premium features for the remainder of that period.
Renewal and data
Cancelling stops automatic renewal so you are not charged again after the current period ends. Your account data and settings may remain unless you request deletion.
To remove personal data, check account settings for an account deletion option or request data removal from support if available.
Will I get a refund?
Typical refund policy
Refunds for subscriptions are not commonly automatic and depend on the purchase platform’s refund rules and the app’s terms. In many cases, cancelling stops future charges but does not refund the current period.
Exceptions and how to request a refund
- Exceptional cases (billing errors or duplicate charges) may qualify for refunds if the platform or merchant approves them.
- If you believe you are due a refund, contact the store where you purchased the subscription (App Store, Google Play) or your payment issuer with your proof of purchase.
Citizen plans and pricing
Pricing summary
Current, verifiable public pricing information is not available in the provided sources.
How to get pricing
For exact plan details and current prices, check the subscription page inside the app or the account/billing section on the Citizen website or contact support through the app.
| Plan | Period | Price |
|---|---|---|
| Citizen Basic | One-time / Ongoing | Contact for pricing |
| Citizen Premium | One-time / Ongoing | Contact for pricing |
Your consumer rights in South Africa
Key legal protections
Under South African consumer law, you have rights to clear contract terms, fair billing and truthful advertising. Service providers must disclose automatic renewals and cancellation processes.
Data and privacy rights
South African privacy law gives individuals rights over their personal information and how it is processed. You can request access to or deletion of personal data held by a service provider.
Where to escalate
If you experience unfair practices or unresolved disputes, you may lodge complaints with local consumer protection authorities or the relevant industry ombudsman.
Customer experiences
Positive feedback
Many users appreciate rapid, localised alerts and situational awareness benefits. The real-time updates and community-sourced reports are frequently cited as useful for personal safety.
Common criticisms
Some users report concerns about false or duplicated alerts, battery usage and the cost of subscription features. Others find cancellation and refund processes unclear depending on how they subscribed.
Documentation checklist
What to prepare before you cancel
- Account email and username used with Citizen.
- Proof of purchase or receipt (email confirmation, app store receipt).
- Subscription ID or transaction reference if available.
Additional helpful items
- Screenshots of subscription settings and billing entries.
- Date you were charged last and the billing cycle details.
- Device platform (iOS or Android) and app version.
Common mistakes
Assuming cancelling the app is enough
Uninstalling the app does not automatically cancel subscriptions billed through App Store or Google Play. You must cancel in the store subscription settings to stop renewals.
Missing proof of purchase
Not keeping the receipt or transaction reference can slow refund or dispute resolution. Always save the confirmation email or screenshot of the purchase.
Comparative recap
Overview comparison
The table below summarises common differences between keeping a paid Citizen subscription and cancelling it, to help decide which option fits your needs.
Quick decision points
- Consider retention of features, cost savings and data handling when comparing options.
- If unsure, cancel before the next renewal and retain access for the remainder of the paid period while you evaluate alternatives.
| Feature | Citizen subscription | After cancellation |
|---|---|---|
| Real-time premium alerts | Available | Limited or disabled |
| Ad-free experience | Typically included | May revert to ad-supported |
| Cost | Recurring fee | No recurring fee |
| Data retention | Account data retained | Account may remain unless deleted |
After cancelling
Immediate steps
- Verify cancellation in the platform (App Store/Google Play/account page) and keep confirmation screenshots or emails.
- Monitor your bank or card statement to ensure no further charges appear after the current period ends.
Optional follow-ups
- If you want deletion of personal data, request account removal through the app or support channels.
- Consider uninstalling the app and revoking any stored payment methods if you no longer plan to use the service.
Address
Physical location
Citizen (local office reference): 368 Jan Smuts Ave, Craighall, Randburg, 2196, South Africa.
Contact notes
For billing, subscription or data requests use the account or support options within the app or website where you manage your subscription. Keep records of all communications for reference.