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I hereby notify you of my decision to terminate the contract relating to the Dancebit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dancebit: Easy Method
What is Dancebit
Overview
Dancebit is an online platform offering instructional dance videos and live sessions across multiple styles. Users subscribe to access the content library and challenges via mobile apps or a web account.
How users access the service
Access is provided through iOS and Android apps and through a web profile on the Dancebit website. Subscriptions and billing depend on the platform used to purchase the subscription.
How to cancel Dancebit
Cancel on iOS (App Store)
- Open your Apple ID settings on your iPhone/iPad and go to Subscriptions.
- Find Dancebit and cancel the subscription at least 24 hours before the trial or billing period ends.
- Note: deleting the app does not cancel your subscription; you must cancel via your Apple ID.
- Third‑party guide: Postclic - Cancel Dancebit (iOS).
Cancel on Android (Google Play)
- Open Google Play Store > Profile > Payments & subscriptions > Subscriptions.
- Select Dancebit and cancel at least 24 hours before renewal.
- Deleting the app does not stop billing; cancel in Google Play to avoid next charge.
- Third‑party guide: Postclic - Cancel Dancebit (Android).
Cancel on the web (dancebit.dance)
- Log into your Dancebit web profile and go to the Subscriptions tab.
- Choose “Turn off auto‑renewal” to stop future charges, or submit a cancellation request via the support/contact form.
- Official instructions: Dancebit support - Canceling subscription.
What happens when you cancel
Access after cancellation
When you cancel, access usually continues until the end of the current paid period or trial. You retain content access for the time you already paid for.
Billing and auto‑renewal
Cancelling turns off auto‑renewal so you are not charged next cycle. Charges already processed are subject to the refund rules of the payment platform or Dancebit’s web policy.
Account data and deletion
Canceling a subscription does not necessarily delete your account or data. If you want account deletion, follow Dancebit’s account‑deletion/support instructions separately.
Will I get a refund?
App Store and Google Play refunds
All App Store and Google Play subscription refunds must be requested directly from Apple or Google. Dancebit cannot process or override these refunds.
For details on requesting such refunds, use Apple/Google support channels; Dancebit support cannot issue those refunds.
Web purchases and Dancebit refunds
Web purchases via dancebit.dance are generally non‑refundable except where required by law or for confirmed technical issues. Dancebit’s terms reflect this policy.
See Dancebit’s terms for full conditions: Dancebit Terms of Use.
Special promotional refunds
- 28‑day Challenge: completing the Challenge within 60 days and submitting proof (screenshots) via the correct form within 30 days of completion may make you eligible for a refund capped at USD 60 covering only the first payment.
- 7‑day subscriptions: if a 7‑day subscription renewed once, a refund may be available for both payments up to USD 60, refunded to the original payment method.
- These special rules are stated in Dancebit’s terms: Terms of Use - promotions & refunds.
Dancebit plans and pricing
Current pricing availability
No official, current per‑plan pricing is published in the verified sources used for this guide.
For exact prices, contact Dancebit or check the purchase screen in your app/store before subscribing.
Contact for pricing and offers
Promotions and regional offers may vary; always confirm final pricing on the platform where you subscribe (App Store, Google Play, or the web).
| Plan | Period | Price |
|---|---|---|
| Basic / Standard / Premium | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling‑off and digital content
Under South African law (Consumer Protection Act) digital content/services accessed immediately after purchase generally do not carry a 14‑day cooling‑off right if you consented to immediate access.
Dancebit’s terms reflect this: web purchases are typically non‑refundable except where law requires otherwise or for technical failures.
Disputes, unauthorised charges and enforcement
If payments continued after cancellation, you may have grounds to dispute the charge with your bank or card issuer as an unauthorised charge.
Affected consumers can also lodge complaints with the National Consumer Commission if terms or practices appear misleading or unfair.
Customer experiences
Negative themes reported
- Many users report unexpected and continuing charges after attempting to cancel.
- Complaints include difficulty finding the subscription, charges continuing after deleting the app, and trouble obtaining refunds.
- Some users report being billed higher amounts than advertised and describe unclear billing practices.
Positive themes and balance
Recent verified reviews show no significant positive themes for Dancebit in South Africa in the sources reviewed.
When evaluating, check recent app store reviews and your own trial experience before committing to a long subscription.
Documentation checklist
What to collect before contacting support
- Purchase receipt or subscription confirmation (App Store, Google Play or web).
- Screenshots showing subscription settings and billing entries.
- Bank or card statements showing the alleged unauthorised charge(s).
- Any cancellation confirmations or messages received.
Submitting evidence for promotions or disputes
- For the 28‑day Challenge refund: screenshots proving completion and the required form submission within the stated deadlines (see Terms of Use).
- For refunds via Dancebit support, follow the instructions in their refund article: Request a refund.
Common mistakes
Uninstalling the app instead of cancelling
Many users assume deleting the app cancels billing. This is incorrect; uninstalling does not stop App Store or Google Play subscriptions.
Waiting until renewal day
Waiting until the renewal day can cause charges if you miss the 24‑hour cancellation cutoff. Cancel at least 24 hours before billing.
Contacting Dancebit for store refunds
Asking Dancebit to refund App Store/Google charges will not work; you must request refunds directly from Apple or Google for store purchases.
Comparative recap
Quick comparison table
| Method | Where to cancel | Refund handling | Key action |
|---|---|---|---|
| App Store (iOS) | Apple ID Subscriptions in device settings | Request refund from Apple (Dancebit cannot refund) | Cancel 24+ hours before renewal; do not rely on deleting the app |
| Google Play (Android) | Google Play > Profile > Payments & subscriptions > Subscriptions | Request refund from Google (Dancebit cannot refund) | Cancel 24+ hours before renewal; do not rely on deleting the app |
| Web subscription | Dancebit web profile > Subscriptions (Turn off auto‑renewal) | Dancebit handles web refunds per Terms; generally non‑refundable except legal/technical exceptions | Turn off auto‑renewal or submit cancellation via support |
Recommendation
Cancel via the same platform you used to subscribe and keep documentation. For store purchases, contact Apple/Google for refunds; for web purchases, contact Dancebit support and review the Terms of Use.
After cancelling
If charges continue
If charges continue after you cancelled, collect documentation and contact your bank or card issuer to dispute the transaction as unauthorised.
You may also lodge a consumer complaint if you believe billing practices were misleading.
Helpful links and next steps
- Canceling subscription (official): Dancebit support - Canceling subscription
- Request a refund (official): Dancebit support - Request a refund
- Terms and special refund rules: Dancebit Terms of Use
Address
Company address
Registered office for written notices under Dancebit’s Terms of Use:
Gismart Limited, 151 Wardour Street, London, England, W1F 8WE.
How to send a written notice
If a written cancellation or withdrawal notice is required under the Terms, send it to the registered address above and keep proof of posting.
For support and account actions, prefer the online support/contact forms referenced in the support articles above.