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Cancel ENERJOY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Enerjoy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Enerjoy: Easy Method
What is Enerjoy
Service overview
Enerjoy is a subscription-based wellness service offering guided meditation and mindfulness exercises to support mental well-being.
The service provides an on-demand library of sessions via apps and a web portal, and access requires an active subscription.
Where it operates
Enerjoy is officially supported in Switzerland according to its public materials; availability and billing can differ by platform.
Subscription management and refund rules depend on whether you subscribed through Apple, Google Play, or Enerjoy's website.
How to cancel Enerjoy
Cancel via Apple App Store
- Open your Apple ID subscription settings.
- Turn off auto-renewal at least 24 hours before the subscription period ends.
- Note: deleting the app does NOT cancel the subscription.
- Reference: Enerjoy Subscription Policy.
Cancel via Google Play or Enerjoy website
- Google Play: Open your Google Play account subscriptions and turn off auto-renewal at least 24 hours before period end.
- Web (Enerjoy website): Log in, go to your profile or account settings, and cancel before the current subscription period ends.
- Again, deleting the app does not cancel web- or store-based subscriptions.
- Reference: Enerjoy Subscription Policy.
What happens when you cancel
Access after cancellation
When you cancel, you normally retain access until the end of the current paid subscription period.
Access does not typically end immediately unless otherwise stated at the point of cancellation.
Renewal and data
Auto-renewal will not be charged after cancellation if it was turned off before the renewal date.
Your account data may be retained according to Enerjoy's policies; check your account settings or support for data removal requests.
Will I get a refund?
Platform-based refund rules
- App Store purchases: refunds must be requested from Apple. Apple determines eligibility under its policies.
- Google Play purchases: refunds must be requested from Google. Google determines eligibility under its policies.
Web purchases and exceptions
- Web purchases: Enerjoy may grant refunds at its discretion if contacted before the end of your subscription term.
- Refunds for web purchases typically take about 14 days to process after approval.
- You have up to 30 days from the initial web purchase and before the subscription period ends to request a full refund for site purchases.
- Reference: Enerjoy Money Back Policy.
Enerjoy plans and pricing
Pricing availability
No exact South African pricing (ZAR) for Enerjoy was publicly found for 2024/2025.
The app is officially supported only in Switzerland and subscription prices are displayed in-app and are not publicly listed.
How to get pricing
Open the Enerjoy app or contact Enerjoy customer support to view current plans and in-app pricing.
For web-purchases, check your account page after login for plan details and billed amounts.
| Plan | Price | Period |
|---|---|---|
| Contact for pricing | Prices not publicly listed; view in-app or contact support | Contact for period details |
Your consumer rights in South Africa
General consumer protections
South African consumers are protected by the Consumer Protection Act (CPA), which requires clear disclosure of terms and fair billing.
Keep records of purchases, receipts, and communications to support any complaints or refund requests.
Enforcement and where to seek help
If you have trouble obtaining a refund or cancelling, escalate to Enerjoy support in writing and keep proof of your attempts.
If unresolved, you may contact local consumer protection bodies such as the National Consumer Commission for guidance.
Customer experiences
Positive feedback
Many users praise Enerjoy for fun, beginner-friendly workouts and ease of use for at-home routines.
Independent sentiment analysis sources report high safety and legitimacy scores from many users.
Negative feedback
Some reviewers have reported issues with misleading “free trial” offers, unexpected charges, and difficulty cancelling.
Users also report slow or hard-to-reach customer support in some cases; outcomes vary by platform and region.
Documentation checklist
What to prepare before contacting support
- Account email used to purchase or register.
- Proof of purchase (receipt, App Store/Google Play order ID, or web invoice).
- Subscription start date and the platform used for purchase.
- Screenshots of billing or the cancellation screen if available.
Optional supporting items
- Any correspondence with Enerjoy or app store support.
- Payment method statements showing the charge (masked card numbers are fine).
Common mistakes
Assuming deleting the app cancels the subscription
Deleting or uninstalling the Enerjoy app does not cancel a subscription. You must cancel through Apple, Google Play, or your Enerjoy web account.
Waiting until renewal day
Waiting until the day of renewal can cause missed deadlines; cancel at least 24 hours before the period end for Apple and Google Play.
For web subscriptions, cancel before the current billing period ends to avoid an extra charge.
Comparative recap
At-a-glance comparison
This table compares the cancellation and refund routes depending on how you purchased Enerjoy.
| Feature | App Store | Google Play | Website (Enerjoy) |
|---|---|---|---|
| How to cancel | Turn off auto-renewal in Apple ID subscriptions | Turn off auto-renewal in Google Play subscriptions | Cancel via your profile on Enerjoy website |
| Who handles refunds | Apple handles refunds directly | Google handles refunds directly | Enerjoy may grant refunds at its discretion |
| Deadline to avoid renewal | At least 24 hours before period end | At least 24 hours before period end | Before the end of the current subscription period |
After cancelling
Follow-up steps
Save confirmation of cancellation and check that no further automatic payments occur after your next billing date.
If you see unexpected charges after cancellation, contact the platform (Apple/Google) or Enerjoy support with your documentation.
Helpful links
Address
Local South Africa address
The Haven, St Vincent School for the Deaf, Cnr Tottenham Avenue and Jellicoe Lane, Melrose, Johannesburg, 2196, South Africa
How to use the address
Use this address for formal correspondence, mailed complaints, or legal notices related to Enerjoy Home Care in South Africa.
Retain proof of postage or delivery when sending documents by post.