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Cancel INFOPAY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Infopay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Infopay: Easy Method
What is Infopay
Overview
Infopay is a subscription-based service that offers access to credit and financial reports to help users monitor and manage their finances.
The service is provided by InfoPay, Inc., a US-based company with subscription billing and account management handled via their platform.
Services
Infopay typically provides ongoing credit-monitoring, alerts, and related digital products delivered after purchase.
Subscriptions may include free trials that convert automatically to paid plans if not cancelled before the trial ends.
How to cancel Infopay
Cancel via website (Account details)
- Sign in to your Infopay account on the website and go to Account Details or Subscription settings.
- Look for a "Cancel subscription" or "Manage subscription" option and follow the on-screen steps to confirm cancellation.
- Save any confirmation or reference number shown after cancelling for your records.
Cancel via email or phone
- Email Infopay at support@infopay.com requesting cancellation; include your account email and order details.
- Call Infopay customer support at 800‑433‑0567 (available daily 8 a.m. - midnight EST) and request cancellation; note the time zone.
- If you bought through Apple or Google, you must cancel directly through the App Store or Google Play (Infopay cannot cancel those subscriptions). See platform policies for steps and refunds.
For an independent summary of cancellation methods, see DonotPay’s Infopay cancellation guide.
What happens when you cancel
Access after cancellation
Cancellation takes effect at the end of your current billing cycle; you will retain access until that date.
There is no immediate loss of service when you cancel mid-cycle; features remain available until the paid period ends.
Renewal and data
Automatic renewals stop after the billing period in which you cancel. You should receive confirmation of the cancellation.
Account data and records may remain on Infopay’s systems per their terms; download or screenshot important documents before access ends.
Will I get a refund?
Infopay’s refund policy
Infopay generally does not provide refunds or prorated credits for unused portions of the billing period after cancellation.
Access continues until the end of the billing cycle; no partial refunds are issued for leftover time.
Exceptions and platform purchases
- Free trials convert automatically to paid subscriptions if not cancelled before the trial ends.
- Digital products purchased from infopay.graphy.com are stated as non-refundable once the order is confirmed and the product delivered.
- Purchases made through Apple App Store or Google Play must be refunded through Apple or Google, per their policies; Infopay cannot process those refunds. See platform guidance in the linked summary: App Store & Google Play refund guidance.
Infopay plans and pricing
Pricing availability
No verified public pricing for Infopay plans in South Africa was found in the sources available.
If you need exact plan prices, contact Infopay support or check your account billing page for current plan details.
Contact for pricing
| Plan | Period | Price |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Key legal protections
South African consumers are protected by the Consumer Protection Act (CPA), which includes rights such as fair value, quality, and certain cooling-off provisions for some transactions.
The CPA can provide remedies for misrepresentation, failure to deliver services as agreed, or incorrect billing in many cases.
Practical implications with Infopay
Infopay’s stated policies indicate limited refunds and no prorated credits; the company’s public statements did not explicitly reference South African consumer law.
If you believe your CPA rights are breached (for example, unauthorized charges or non-delivery), retain evidence and consider lodging a complaint with local consumer protection authorities or seeking legal advice.
Customer experiences
Positive feedback
Searches did not find verified positive reviews for Infopay (South Africa) on major local review platforms as of the latest checks.
Absence of visible positive reviews does not necessarily reflect service quality for all users; individual experiences vary.
Concerns and warnings
ScamAdviser flagged a related regional domain (infopay.co.ke) with a low trust score and limited ownership transparency, which may raise trust questions for some users.
See the ScamAdviser report for details: ScamAdviser: infopay.co.ke.
Documentation checklist
Before you cancel
- Account email/username and registered phone number.
- Order number, subscription start date, and last billing date.
- Screenshots of the subscription page, billing statements showing charges, and any trial terms.
When contacting support
- Provide a clear written cancellation request with account identifiers.
- Attach screenshots or PDFs of recent charges and your request for a confirmation receipt.
- Keep copies of all correspondence and note the names and times of any phone calls.
Common mistakes
Assuming app-store purchases can be cancelled with Infopay
Many users try to cancel App Store or Google Play subscriptions through Infopay. Those platform purchases must be managed directly in Apple or Google account settings.
If you paid via App/Play, contact Apple or Google for cancellation and refund requests per their policies.
Not saving cancellation confirmation
Failing to keep a confirmation email or reference can make it harder to prove you cancelled before renewal.
Always save or screenshot confirmation messages and any cancellation reference numbers immediately after cancelling.
Comparative recap
At-a-glance comparison
| Service | Cancellation method | Refund policy | Notes |
|---|---|---|---|
| Infopay | Account settings, email (support@infopay.com), phone (800‑433‑0567) | No prorated refunds; access until end of billing cycle | Free trials auto-convert; contact support for confirmation |
| Apple App Store purchases | Cancel in Apple subscriptions settings | Refunds handled by Apple per their policy | Infopay cannot cancel or refund App Store subscriptions |
| Google Play purchases | Cancel in Google Play subscriptions | Refunds handled by Google per their policy | Infopay cannot cancel or refund Google Play subscriptions |
After cancelling
Follow-up actions
- Save the cancellation confirmation and check that future automatic charges stop after the billing cycle ends.
- Monitor your bank or card statements for unexpected charges and prepare to dispute unauthorized renewals if needed.
Help and escalation
If you need additional guidance about cancellation steps, see the DonotPay summary: DonotPay: How to cancel Infopay.
For platform-related refunds or cancellations (Apple/Google), follow those providers’ processes; Infopay cannot process those refunds. See general platform refund guidance: App Store & Google Play refund guidance.
Address
Headquarters
InfoPay, Inc.
227 Lewis Wharf, Boston, MA 02110, USA
Contact details
Email: support@infopay.com
Phone (US): 800‑433‑0567 (daily 8 a.m. - midnight EST)