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Cancel KIWI
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Kiwi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kiwi: Easy Method
What is Kiwi
Overview
Kiwi is an online travel platform that helps users search for and book flights, accommodation and rental cars with a focus on combined itineraries and price efficiency.
It operates globally and provides different fare handling options and cancellation rules through its Terms and Conditions.
Core services
Kiwi acts as an intermediary: it issues reservations, manages payment processing and can offer assisted refund services depending on the fare type.
The company also offers add-on protections such as Flexi or Guarantee options that change cancellation and refund outcomes.
How to cancel Kiwi
When to consider cancelling
Decide whether you are cancelling before Kiwi confirms the booking, because different rules apply if the booking is unconfirmed, or if you chose Saver/Standard versus Flexi options.
If you used a Flexi or Guarantee Flexi product, check those terms first because they can permit different refund handling.
Step-by-step cancellation
- Locate your booking reference and log in to your Kiwi account or check the confirmation email for cancellation options.
- If the booking is not yet confirmed by Kiwi, request Immediate Cancellation to receive Kiwi.com Credit refund (90% in credit).
- If Kiwi failed to confirm within the specified timeframes, request cancellation under the “not confirmed within deadlines” rule for a full refund.
- For Saver & Standard fares, request an Assisted Refund and Kiwi will claim the carrier refund on your behalf (deducting the service fee if applicable).
- For Flexi fares, request the Flexi refund path which typically returns a guaranteed portion upfront and handles the remainder later.
- When in doubt, contact Kiwi support and reference the relevant section of their Terms and Conditions: Kiwi Terms.
What happens when you cancel
Access and account effects
Cancelling a booking does not automatically close your Kiwi account or affect unrelated bookings in your profile.
Any Kiwi.com Credit issued will be added to your Kiwi account and can be used per Kiwi’s credit terms.
Renewals and future bookings
Service fees paid to Kiwi are non-refundable and will not be credited back as part of a cancellation unless specifically stated in the fare terms.
If you hold a subscription product with Kiwi (where applicable), cancelling a booking does not automatically cancel subscription renewals; manage subscriptions in your account settings.
Will I get a refund?
Main refund rules
Refund outcomes depend on the booking stage and the fare type chosen. Immediate Cancellation before confirmation results in 90% refund as Kiwi.com Credit (10% fee).
If Kiwi fails to confirm in time, you may be entitled to a full refund under the specified deadlines in the Terms and Conditions.
Exceptions and timelines
- Saver & Standard: Kiwi will try to obtain refunds from carriers via the Assisted Refund Service and forward any amounts received minus a fixed service fee (commonly €30 per person per flight).
- Flexi fares: Kiwi refunds 80% of the Carrier Reservation Price upfront (20% fee) and reconciles the remainder later.
- Guarantee/Benefits Flexi: Kiwi may issue 100% of the Carrier Reservation Price upfront in Kiwi credit while you assign claims against the carrier to Kiwi.
- Kiwi excludes the EU 14-day cooling-off right; services start immediately upon booking per its terms.
Kiwi plans and pricing
Pricing availability
No definitive public pricing for Kiwi subscription or plan fees was available in the verified source material for South Africa.
For accurate current pricing contact Kiwi directly or check your account options during booking.
Contact for official pricing
| Plan | Price | Notes |
|---|---|---|
| Standard / Saver / Flexi | Contact for pricing | Pricing and fees vary by route, fare and optional protections; check Kiwi during booking. |
Your consumer rights in South Africa
Local law context
South Africa is not subject to EU consumer directives, so the EU 14-day cooling-off right does not automatically apply.
Kiwi’s Terms explicitly exclude the EU 14-day right for all consumers and state that services commence immediately on booking.
Practical implications
- You are bound by Kiwi’s cancellation timelines, fare-specific rules and service fees as set in their Terms and Conditions.
- Service fees retained by Kiwi are non-refundable; refunds are limited to amounts obtained from carriers and processed according to Kiwi’s advertised service path.
- If Kiwi attempts Assisted Refunds unsuccessfully, you retain the right to pursue the carrier directly for any refund due.
Customer experiences
Positive reports
Some users praise Kiwi for quick searches, competitive pricing and efficient handling of certain issues, including successful refunds after self-transfer problems.
Verified positive reviews highlight fast booking flows and good value on particular itineraries.
Negative reports
Other customers report delays of months for refunds, difficulties obtaining refunds even after early cancellations, and unclear or slow customer support responses.
Users also complain about unexpected ancillary fees and confusing self-transfer requirements; consult reviews and Kiwi’s Terms before booking.
Documentation checklist
Essential items to prepare
- Booking reference number and full booking confirmation email or PDF.
- Proof of payment (credit card statement, receipt) showing the transaction with Kiwi.
- Any correspondence with Kiwi support (emails, chat transcripts) related to the cancellation request.
Items for carrier claims
- If pursuing a refund from the carrier: boarding passes, tickets, and any carrier communications about cancellations or changes.
- Document timelines carefully: when you booked, when Kiwi confirmed, and when you requested cancellation.
Common mistakes
Cancelling without checking fare rules
Many users assume all bookings can be refunded like a consumer purchase; however, airline fare rules and Kiwi’s fare-tier policies often restrict refunds.
Always check whether you purchased Saver/Standard, Flexi or a Guarantee product and what each allows before cancelling.
Missing documentation or timelines
Failing to retain booking confirmations, payment receipts or support messages makes it harder to prove entitlement to refunds or to escalate a claim.
Also, waiting beyond Kiwi’s stated deadlines (or the carrier’s deadlines) reduces your chances of a successful refund.
Comparative recap
Quick comparison of cancellation paths
Summary table
| Option | Refund | Fee / Deduction | Key condition |
|---|---|---|---|
| Immediate Cancellation (before confirmation) | 90% back as Kiwi.com Credit | 10% fee | Only if Kiwi has not confirmed/processed booking |
| Not confirmed within deadlines | Full refund | None (if conditions met) | Kiwi failed to confirm within specified timeframes |
| Saver & Standard | Depends on carrier refund | Assisted Refund fee (≈€30 pp per flight) | Kiwi will claim from carrier up to 6 months |
| Flexi | 80% of Carrier Reservation Price upfront | 20% fee | Remaining reconciliation after carrier response |
| Guarantee / Benefits Flexi | 100% of Carrier Reservation Price (credit) upfront | May exclude ancillaries | Customer assigns claims against carrier to Kiwi |
After cancelling
Next steps
Keep all confirmation and cancellation correspondence, then monitor your Kiwi account for any Kiwi.com Credit or refund updates.
If Kiwi is pursuing an Assisted Refund, allow the stated claim period (up to several months) and request status updates if needed.
Helpful links
- Kiwi Terms and legal details: https://www.kiwi.com/ie/pages/content/legal/
- Customer reviews and experiences (for reference): Kiwi on Trustpilot
Address
Registered office
Kiwi.com s.r.o. registered office (for formal correspondence): Palachovo náměstí 797/4, Starý Lískovec, 625 00 Brno, Czech Republic.
Use the address above for formal letters related to disputes or official communications as needed.