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Cancel KO-FI
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Ko-Fi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ko-Fi: Easy Method
What is Ko‑Fi
Overview
Ko‑Fi is a creator-focused platform that lets fans support creators via one-time tips, shop purchases, commissions, or monthly memberships.
Creators use Ko‑Fi to offer exclusive content, perks, and digital downloads while receiving payments through providers like PayPal or Stripe.
How it operates
Ko‑Fi acts as a platform connecting supporters and creators; it is generally not the merchant of record for individual transactions.
That means creators set many refund and access terms, and payment providers (PayPal, Stripe, App Stores) handle billing mechanics.
How to cancel Ko‑Fi
If you subscribed via the Ko‑Fi website
- Log in to your Ko‑Fi account.
- Go to Account & Billing → Subscriptions.
- Find the subscription, click the three dots, and select “Don’t Renew.”
- See Ko‑Fi’s cancellation steps: How to cancel a membership.
If you used PayPal, Stripe, or a mobile app
- PayPal: cancel from your PayPal account under Automatic Payments by locating the Ko‑Fi subscription and cancelling it.
- Stripe: managed through the creator’s Ko‑Fi settings or payment method; contact the creator if you need assistance.
- App Store / Google Play: cancel through your Apple or Google subscription settings - deleting the app does not cancel the subscription.
What happens when you cancel
Access and content
When you cancel, your future renewals stop but the effect on current access depends on how the subscription was processed.
Creators may continue access until the period end or revoke access immediately depending on the payment method and creator actions.
Billing and data
Cancellation prevents future charges but does not automatically delete your Ko‑Fi account or historical payment records.
Data retention and account deletion follow Ko‑Fi’s policies; contact the creator or Ko‑Fi support for specific data requests.
Will I get a refund?
Ko‑Fi’s refund role
Ko‑Fi itself does not generally issue refunds to supporters; supporters should contact the creator first to request refunds.
Creators can issue full refunds via Ko‑Fi up to 180 days after payment for eligible transactions.
Payment-provider and content rules
- Full refunds issued via Ko‑Fi remove access to shop downloads and supporter-only content immediately for one-time purchases.
- For memberships, refunds via Ko‑Fi typically remove access at the end of the billing period.
- Partial refunds must usually be processed directly through PayPal or Stripe; payment-provider disputes commonly allow challenges up to 180 days.
More on refunds and how creators can refund: How to issue a refund (creators).
Supporters’ refund options are described here: How can a supporter get a refund?.
Ko‑Fi plans and pricing
Plans overview
Ko‑Fi lists prices in USD on its site. Exact ZAR equivalents vary with conversion rates and payment-provider fees.
Below are approximate localised figures for comparison and planning only.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Free / Contributor | R0.00 (subscription) | Monthly | 0% platform fee on tips; 5% platform fee on memberships, shop sales, commissions |
| Ko‑Fi Gold | Approx. R228.00 | Monthly | 0% platform fee on all income; customization, analytics, supporter-only content, priority support |
Your consumer rights in South Africa
How South African law applies
Ko‑Fi acts as a platform connecting creators and supporters, and is generally not the merchant of record for creator sales.
That means statutory consumer protections that apply to traditional merchants may not automatically apply to Ko‑Fi transactions.
Practical implications
- Standard cooling-off and return rights (such as 7-day or 14-day rules for unsolicited or distance sales) are unlikely to apply for donations or many digital transactions on Ko‑Fi.
- Refund and cancellation rights are usually determined by the creator’s stated terms or by disputes handled through PayPal, Stripe, or your card issuer.
- Supporters in South Africa should review the creator’s refund policy before paying and be prepared to use payment-provider dispute mechanisms if needed.
Customer experiences
Positive feedback
Many users report fast and helpful Ko‑Fi customer support that resolves account or access issues promptly.
Reviewers frequently praise Ko‑Fi’s clean, intuitive interface and straightforward account management.
Negative feedback
Some users report occasional checkout errors that prevented payments, causing lost supporters and temporary issues.
There are reports of Stripe disconnections or unexpected subscriber cancellations that affected creator income and administrative work.
Documentation checklist
What to gather before cancelling
- Account email and Ko‑Fi username
- Subscription receipts or transaction IDs
- Payment method details (PayPal, card, App Store) used for the subscription
What to prepare if requesting a refund
- Copy of communication with the creator requesting a refund
- Dates of payments and any evidence of failed delivery of promised content
- Transaction reference for disputes with PayPal, Stripe, or your card issuer
Common mistakes
Deleting the app instead of cancelling
Many users assume removing the Ko‑Fi app cancels subscriptions; it does not.
You must cancel via Ko‑Fi account settings, the payment provider, or the App Store/Google Play subscription manager.
Not checking the payment method
If you subscribed via PayPal or an app store, cancelling on the Ko‑Fi site alone may not stop billing.
Always confirm cancellation in the payment provider or app-store subscription settings.
Comparative recap
Quick comparison summary
Use the table below to compare cancellation routes, effects on access, and refund pathways.
Comparison table
| Method | Effect on access | Refund path | Notes |
|---|---|---|---|
| Ko‑Fi website (supporter) | Stops renewals; access depends on creator/payment provider | Contact creator; creators can refund via Ko‑Fi (up to 180 days) | Follow Account & Billing → Subscriptions → Don’t Renew |
| PayPal | Cancellation via PayPal stops future payments; access often remains until period end | Partial refunds via PayPal or disputes through PayPal resolution | Cancel under Automatic Payments in PayPal |
| Stripe (creator action) | Creator-issued Stripe cancellations can revoke access immediately | Refunds processed by creator through Stripe or Ko‑Fi where supported | Creators manage members in their Ko‑Fi dashboard |
| App Store / Google Play | Must cancel via Apple/Google; deleting app does not cancel | Use app-store refund processes where available | Manage subscriptions in your Apple ID or Google Play account |
After cancelling
Next steps
Confirm cancellation by checking your Ko‑Fi Subscriptions page and your payment provider’s automatic payments or subscriptions list.
Keep receipts and screenshots in case you need to request a refund or open a dispute.
Where to get more help
If you need guidance on cancelling a membership: How to cancel a membership.
For refund questions and supporter guidance: How can a supporter get a refund?.
Address
Registered address
Suite 501, The Nexus Building, Broadway, Letchworth Garden City, Herts, SG6 9BL, United Kingdom.
Operational note
Ko‑Fi Labs Limited is the operator of the Ko‑Fi platform. Creators and supporters should use the online Help Center for account and billing actions.