Cancellation Migo: Easy Method

What is Migo

Overview

Migo is a brand name used for several related services, including Migo Bio (a personal profile/subscription service), Migo Holiday (accommodation bookings), and MiGo African Safaris (guided safari bookings).

Service scope

Each service has separate terms, billing and cancellation rules. This guide focuses on how to cancel and what to expect for each of the three services that operate under the Migo name.

How to cancel Migo

Migo Bio (personal profile subscriptions)

• Open your account settings in the Migo Bio service and look for subscription or billing options.
• Choose the option to cancel or turn off auto‑renewal; some cancellations can also be requested via support.
• Keep confirmation or a screenshot of cancellation for your records.
• Reference: Migo Bio Terms of Use.

Migo Holiday (booking accommodations)

• Sign in to the Migo Holiday site and go to Booking History or your reservations page.
• Select the booking you want to cancel and follow the property-specific cancellation steps shown.
• Check the property’s cancellation policy carefully - some bookings are non‑refundable or have penalties.
• Reference: Migo Holiday Help Center.

MiGo African Safaris (guided tours)

• Contact the safari operator or your booking contact as specified in your reservation confirmation.
• Note that cancellation fees apply depending on notice period (see Refund section and terms).
• Obtain written confirmation of any cancellation and any applicable fees.
• Reference: MiGo African Safaris Terms & Conditions.

What happens when you cancel

For subscriptions (Migo Bio)

If you cancel a Migo Bio subscription it will typically stop auto‑renewal but remain active until the end of the current billing period.

Save confirmation of cancellation; this proves the request date if a billing dispute arises.

For bookings (Migo Holiday)

Cancellation actions depend on the individual property’s policy. A free cancellation means no fee; non‑refundable bookings remain charged.

Some properties may still charge if cancellation windows are missed - check your reservation details carefully.

For safaris (MiGo African Safaris)

Safari cancellations are subject to a tiered fee schedule based on notice period; unused services are generally non‑refundable.

Keep written confirmation of all communications and payments to support any dispute or charge queries.

Will I get a refund?

Migo Bio refund rules

• Subscription fees for Migo Bio are generally non‑refundable except where the law requires otherwise.
• Partial or prorated refunds may be possible in limited circumstances; check the terms of use.
• Reference: Migo Bio Terms of Use.

Migo Holiday refund rules

• Refundability depends on the specific property’s cancellation policy indicated at booking.
• Free cancellations incur no charge; non‑refundable bookings may incur full or partial penalties set by the property.
• Reference: Migo Holiday Help Center.

MiGo African Safaris refund rules

• MiGo African Safaris applies cancellation fees based on notice: 60+ days = 10%; 30 - 59 days = 30%; 14 days or fewer = 100%.
• No refunds are provided for unused services, late arrivals, or early departures per their terms.
• Reference: MiGo African Safaris Terms & Conditions.

Migo plans and pricing

Overview of available pricing

There are no subscription (monthly/annual) plans listed for South Africa in 2024/2025; the available offerings are one‑time in‑app coin packages priced in ZAR.

Below is a summary of coin bundles and one‑time purchases found for Migo apps.

Pricing table

Your consumer rights in South Africa

General protections

South African consumers are protected by the Consumer Protection Act (CPA), which requires fair, honest terms and clear disclosure for purchases and services.

Keep transaction records, communications and receipts to support any dispute under the CPA.

Practical steps if you have a dispute

• First contact the Migo service provider with your complaint and request a remedy in writing.
• If unresolved, escalate to the National Consumer Commission or a relevant dispute‑resolution body in South Africa.
• Consider seeking advice from a consumer rights organisation or legal counsel for complex claims.

Customer experiences

Common positives reported

Users often value the convenience of managing profiles or bookings online and the availability of different Migo offerings under one brand.

Where properties or operators are responsive, cancellations and changes can be straightforward.

Common negatives reported

Frequent issues relate to non‑refundable bookings, unclear property policies, and cancellation fees for short‑notice safari changes.

Always read the specific terms for the product you book to reduce the risk of unexpected charges.

Documentation checklist

What to save before cancelling

• Reservation confirmation or subscription receipt showing dates and payment method.
• Terms and conditions or cancellation policy screenshot for the specific service purchased.
• Any correspondence with customer support (emails, chat transcripts).

What to save after cancelling

• Written cancellation confirmation or confirmation number.
• Bank/credit card statements showing any refunds or charges after cancellation.
• Notes of phone calls (date, time, person spoken to) in case of disputes.

Common mistakes

Not checking the cancellation policy

Booking without reviewing the property or safari cancellation terms often leads to unexpected charges or forfeited payments.

Always verify whether a rate is refundable before payment.

Assuming all services follow the same rules

Migo Bio subscriptions, Migo Holiday bookings and MiGo African Safaris each have different rules and fee structures.

Treat each booking or subscription as a separate contract and act accordingly.

Comparative recap

Quick comparison

The table below summarizes cancellation route, likely refund outcome, and typical timing for each Migo service.

Comparison table

After cancelling

Confirmations and follow up

Wait for and retain written confirmation of your cancellation and any statement of fees or refunds due.

If you do not receive confirmation within a reasonable time, follow up through official support channels.

Useful official links

• Migo Bio terms: https://www.migo.bio/terms-of-use
• Migo Holiday help: https://migoholiday.com/en/page/help-center
• MiGo African Safaris terms: https://migoafricansafaris.com/terms-and-conditions/

Address

Corporate contact (head office)

Primary address listed in vendor/context records: 3B Adekunle Lawal Road, Ikoyi, Lagos, Nigeria.

Tips for contacting by post or in person

If you plan to send documents or a formal cancellation, include your booking/subscription reference and contact details.

Send documents by tracked mail and keep copies until your matter is fully resolved.