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Cancellation Mode: Simple Process
What is Mode
Overview
Mode is a subscription-based service from Mode Mobile LLC that offers enhanced privacy controls and reward‑based features through the Mode Earn app and web subscriptions.
The service includes tiered Earn Club plans (Lite and Max) that increase earning rates and provide other benefits like mystery boxes, stock credits and EarnPhone eligibility.
Who uses it
Mode is used by people who want to earn small rewards from app activity and access privacy-forward mobile features.
Subscriptions are sold through the app stores and Mode’s web portal, with pricing shown in US dollars and final charges determined at checkout.
How to cancel Mode
Cancel inside the app
- Open the Mode Earn App and go to Profile.
- Tap Plan & Benefits or Settings > Manage Earn Club Account.
- Select "Cancel Subscription." The cancellation takes effect at the end of the current billing cycle.
- See the official step guide: How to cancel your Mode Earn Club subscription.
Cancel via website or email
- Visit the Mode Subscription page, scroll to the bottom and enter your email to cancel. Cancellation still ends at the close of the current billing period.
- You can also send an email to [email protected] with the subject "MODE PHONE CANCELLATION" (per Mode’s terms) if you prefer written confirmation.
- Official web cancellation instructions: Mode Earn Club cancellation (helpdesk).
What happens when you cancel
Access and service period
When you cancel, your subscription remains active until the end of the current paid billing cycle.
You keep the benefits of the plan for the remainder of that period; automatic renewal is stopped.
Data and account status
Mode typically retains account data for service and support purposes. Check Mode’s privacy policy or support channels for data‑deletion requests.
If your account is suspended for policy reasons (e.g., suspected fraudulent activity), cancellations may not restore access or pending redemptions.
Will I get a refund?
Standard refund policy
Mode Earn Club subscriptions are generally non‑refundable for both standard and Max plans purchased on the web.
The official cancellation and refund policy notes web-based Mode Earn Club Max subscriptions are non‑refundable but remain active until the end of the paid period.
See Mode’s refund policy: Mode Earn Club cancellation & refund policy.
Exceptions and processing times
- 30-day Money-Back Guarantee: Available only for quarterly or yearly Mode Earn Club Lite subscriptions purchased directly through the app. Request via the "Money‑Back Guarantee" button in the app Profile > Earn Club banner, then follow chatbot instructions. (See Mode Earn Club FAQs.)
- Refund timing: Refunds for Mode Earn purchases (such as EarnPhone purchases) typically process within 3 - 5 business days to the original payment method. See details at Mode Earn Phone refund processing.
Mode plans and pricing
Pricing summary
Mode lists prices in US dollars; final ZAR pricing is determined at checkout through the app stores and may vary with exchange rates and taxes.
No official ZAR list is published on Mode’s help pages; the table below shows US$ amounts from Mode’s published plan descriptions.
| Plan | Price | Period | Features |
|---|---|---|---|
| Mode Earn Club Lite - Monthly | US$5.00 | Monthly | 50% earning boost, 100 mystery boxes/month, $40 stock, VIP support |
| Mode Earn Club Lite - Quarterly | US$13.00 | Quarterly | 75% earning boost, 500 mystery boxes/month, $40 stock, VIP support |
| Mode Earn Club Lite - Yearly | US$39.00 | Yearly | 100% earning boost, 1000 mystery boxes/month, $40 stock, VIP support |
| Mode Earn Club Max (Web) | US$19.96 | Monthly | 1.5× earning boost, entries to sweepstakes, curated offers, EarnPhone eligibility |
Notes on checkout
Actual charges for South African users are set by Apple App Store or Google Play during checkout and will show local currency and taxes where applicable.
Always review your final price at purchase before confirming.
Your consumer rights in South Africa
Basic rights
South African consumers are protected by laws such as the Consumer Protection Act; rights may include clear pricing, fair terms and remedies for faulty or misrepresented services.
These rights can affect digital purchases, but Mode’s published policies do not explicitly reference a 14‑day cooling-off period for South African buyers.
How to act in South Africa
- Keep receipts, screenshots of plan details and communication from Mode.
- If you believe a refund or remedy is due under South African law, contact Mode support and, if necessary, the National Consumer Commission or a local consumer advice organisation.
- Refer to Mode’s refund terms before contacting external agencies; some in-app guarantees (like the 30‑day Money‑Back for Lite) may apply only to app purchases.
Customer experiences
Positive reports
Some South African users report successful small withdrawals and regular payouts, describing the app as legitimate after receiving payments via PayPal.
Compliments often mention steady earnings and occasional cashouts of US$10 - 20.
Negative reports
- Many users have reported unexpected account suspensions labelled as "fraudulent activity," preventing payouts.
- Some users describe cancelled redemptions, reduced point balances after "system errors," and long delays or lack of support following larger redemptions.
Documentation checklist
What to collect before cancelling
- Subscription confirmation (receipt or app store purchase record).
- Account email, username and screenshots of subscription status.
- Date and method of purchase (App Store, Google Play, or web).
What to keep for disputes
- Copies of cancellation confirmation or correspondence with support.
- Screenshots of balances, pending redemptions and any error messages.
- Refund or payout transaction IDs if available.
Common mistakes
Assuming immediate access loss
Some users cancel expecting instant loss of service; cancellations usually take effect at the end of the current billing cycle, and benefits remain until then.
Always check the billing date to know how long you will retain access.
Not documenting purchases or support contact
Failing to save receipts, chat transcripts or screenshots can make refunds or disputes harder to resolve.
Keep email confirmations and app store receipts for at least several months after cancellation or payout attempts.
Comparative recap
Quick feature comparison
The table below compares the main Mode plans to help you decide before cancelling or downgrading.
| Plan | Price | Period | Main differences |
|---|---|---|---|
| Lite - Monthly | US$5.00 | Monthly | Lower cost, moderate earning boost, fewer mystery boxes |
| Lite - Quarterly | US$13.00 | Quarterly | Better per-month value, eligible for 30‑day Money‑Back (app purchases) |
| Lite - Yearly | US$39.00 | Yearly | Highest earning boost and mystery boxes per month; best annual value |
| Max (Web) | US$19.96 | Monthly | Higher boost, sweepstakes entries, curated offers, EarnPhone eligibility; web purchases are non‑refundable |
After cancelling
Follow-up actions
- Save any cancellation confirmation emails or screenshots from the app or website.
- Monitor your bank or app store statement to ensure no unwanted renewals occur.
Useful official links
- How to cancel your Mode Earn Club subscription
- Mode Earn Club subscription cancellation and refund policy
- Mode Earn Club FAQs
- Mode Earn Phone refund processing information
Address
Company details
Mode Mobile LLC
One East Erie Street, Suite 525, Chicago, IL 60611, United States of America
Support contact
Primary support and subscription enquiries are handled via the Mode helpdesk and in‑app support features.
For written cancellation requests you may send an email to [email protected] with the subject "MODE PHONE CANCELLATION".
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Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.