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Motogp

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South Africa

Cancellation service #1 in South Africa

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Termination letter drafted by a specialized lawyer
Sender
MotoGP Cancel Subscription | Postclic
Motogp
support@dorna.com
Cancellation of Motogp contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Motogp service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Motogp
support@dorna.com
REF/2025GRHS4

Important warning regarding service limitations

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Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Motogp: Easy Method

What is MotoGP

Overview

MotoGP is the official streaming service and website for the MotoGP motorcycle racing championship, offering live races, archives and on‑demand content for subscribers.

Service scope

Subscriptions can be bought through the MotoGP website or via app markets (App Store, Google Play). Billing and renewal rules depend on how the subscription was purchased.

How to cancel MotoGP

If you subscribed on the MotoGP website

  • Sign in at your MotoGP account on the website.
  • Go to My Account → Subscriptions and turn off auto‑renewal to cancel future renewals.
  • Access remains until the end of the current paid term (for example, a season may continue until Feb 17, 2026).
  • See the official help page: MotoGP Help Center.

If you subscribed via an app market (App Store / Google Play)

  • Open your Apple or Google account settings and manage subscriptions there; cancellation must be made through that app store.
  • MotoGP directs billing control to the app market for purchases made there.
  • For details see: MotoGP subscriptions help.

What happens when you cancel

Access after cancellation

If you cancel auto‑renewal on the MotoGP website you keep access until the paid term ends. Cancellation does not immediately delete your account or data.

Renewal and account data

Auto‑renewal will be disabled so you are not billed for the next term. Your account details and purchase history are normally retained unless you request deletion.

Will I get a refund?

14‑day right of withdrawal

MotoGP offers a 14‑calendar‑day right of withdrawal for a full refund if you have not consumed any MotoGP digital content (live or archived video, live timing).

To request withdrawal within this window, contact MotoGP support as instructed in their purchase policy.

After 14 days and exceptional cases

  • Refunds after the 14‑day window or after any content has been consumed are generally not available, except in exceptional cases at Dorna’s discretion.
  • If you purchased through an app market, refunds are subject to Apple’s or Google’s policies and must be requested through those platforms.
  • See MotoGP’s purchase policy: MotoGP purchase policy.

MotoGP plans and pricing

Pricing availability

Official public pricing was not available in the sources provided for this guide.

For exact current prices contact MotoGP via the help pages or check your app store listing.

How to get pricing

Visit the MotoGP subscription pages or your app store subscription view to see the price you will be charged for your region.

Plan 期間 Price
Season / Full Access 年間 Contact for pricing
Monthly Pass 月額 Contact for pricing
Single Race / Event 月額 Contact for pricing

Your consumer rights in South Africa

Cooling‑off and withdrawal

MotoGP’s stated 14‑day unused‑content withdrawal policy aligns with EU‑style rights but is based on Spanish law as published by MotoGP.

South African consumer law (Consumer Protection Act) may offer different protections for digital purchases, so outcomes can vary depending on jurisdiction and seller location.

Steps if you have a dispute

  • If MotoGP (Dorna) refuses a legitimate remedy, South African consumers can raise complaints with local bodies such as the National Consumer Commission.
  • For app store purchases also pursue refund or dispute routes through Apple or Google, which have separate regional policies.

Customer experiences

Positive feedback

Some users reported the MotoGP app works well on certain devices (for example Amazon Fire), finding the experience satisfactory for watching races.

Positive mentions typically highlight archive access and the service’s breadth of content when the stream quality is good.

Common negative feedback

  • Many users report poor streaming quality and buffering even at low resolutions.
  • Frequent complaints include poor commentary, slow on‑demand availability, app instability, and issues with casting or login.

Documentation checklist

What to prepare before contacting support

  • Account email or username used to subscribe to MotoGP.
  • Transaction reference, receipt or payment method details (order date, app store invoice if applicable).
  • Dates and description of any playback or technical issues if requesting a refund.

Where to send requests

  • Cancel auto‑renewal via My Account → Subscriptions on the MotoGP site.
  • For purchase‑policy or refund requests, use the contact details provided in MotoGP’s purchase policy page.

Common mistakes

Confusing purchase channels

Many users try to cancel a subscription on MotoGP after buying through Apple/Google; app‑store subscriptions must be cancelled in the store account settings.

Always check which platform billed you before following cancellation steps.

Assuming automatic refunds

Assuming a full refund automatically after cancelling is a common error; refunds depend on the 14‑day unused‑content rule and the platform where you purchased.

Keep evidence of non‑use and contact MotoGP promptly if you believe you meet the withdrawal conditions.

Comparative recap

Key differences by purchase channel

This table summarizes cancellation and refund handling depending on where you bought the subscription.

Quick takeaways

If you want direct control over subscription settings and refund requests, website purchases give you direct account controls; app purchases are governed by the app stores.

Feature Purchase channel 期間 Refund route
Manage subscription MotoGP website 年間 / 月額 MotoGP account controls; contact via purchase policy page
Manage subscription App Store / Google Play 年間 / 月額 App store account settings and store refund processes
Refund eligibility MotoGP website 年間 / 月額 14‑day unused‑content rule; contact MotoGP purchase policy

After cancelling

Confirm cancellation

  • Check your MotoGP account subscriptions page to confirm auto‑renewal is off.
  • Keep a screenshot or confirmation email as proof of cancellation.

Useful official links

Address

Corporate mailing address

MotoGP Premier Office, 9335 Harris Corners Parkway, Suite 500, Charlotte, North Carolina 28269, USA.

Support contact

For purchase‑policy and refund inquiries follow the contact instructions on MotoGP’s purchase policy page linked above.

FAQ

To cancel your MotoGP subscription via the website, sign in to your MotoGP account, go to My Account → Subscriptions, and turn off auto-renewal. You will retain access until the end of your current paid term.

If you subscribed via the App Store or Google Play, you need to open your account settings on the respective platform and manage your subscriptions there. Cancellation must be done through the app store.

After cancellation, your account and purchase history will typically be retained unless you request deletion. You will keep access until the end of the current paid term.

Yes, if you cancel within 14 days and have not consumed any MotoGP digital content, you are eligible for a full refund. Contact MotoGP support to request this.

Refunds after the 14-day period are generally not available unless in exceptional cases at Dorna’s discretion. If purchased through an app market, refunds must follow their policies.