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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Postmates service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Postmates: Easy Method
What is Postmates
Service overview
Postmates is an on-demand delivery service that connects customers with local restaurants, grocery stores and retailers through an app and website.
The platform lets users place orders for pickup or delivery and tracks fulfilment from merchant acceptance to drop-off.
Where this guide applies
This guide explains how to cancel Postmates orders and what to expect while written for users in South Africa.
Note: available public information indicates Postmates pricing and operations are primarily U.S.-based; local availability in South Africa is limited or unverified.
How to cancel Postmates
General steps (app and web)
- Open the Postmates app (iOS or Android) or sign in on the website.
- Locate your active order in Order History / Deliveries and select the order you want to cancel.
- Choose "Cancel Order" if the option is available, and follow on-screen prompts to confirm cancellation.
Platform-specific notes
- On iPhone: go to Order History → select the order → Cancel Order. Source: Postmates cancellation guide.
- On Android: if in-app cancel is not available, use Settings → Deliveries → Contact Support to request cancellation. Source: Postmates cancellation guide.
- On Web: use the avatar/menu → Deliveries → Contact Support to request cancellation. Source: Postmates cancellation guide.
What happens when you cancel
If you cancel before merchant accepts
If you cancel before the merchant accepts the order the likelihood of a refund is highest.
Postmates guidance indicates cancelling early is the best way to avoid charges. Source: Postmates cancellation guide.
If you cancel after merchant accepts
If the merchant is already preparing or the delivery is underway, cancellation may lead to partial or full charges.
Merchant acceptance often triggers fees or full payment; a cancellation fee may apply. Source: Postmates app guide.
Will I get a refund?
Refund policy overview
Refunds are governed by Postmates’ terms and are discretionary rather than an automatic statutory right for on-demand services.
There is generally no 14-day cooling-off period for immediate delivery services; refunds depend on provider policy. Source: Postmates cancellation guide.
Common refund outcomes and timing
- Full refunds: more likely when an order was not delivered or the wrong order arrived.
- Partial refunds: commonly issued for missing or damaged items; examples in guides suggest partial amounts (around 50%) for some issues.
- Timing: refunds are typically processed in about 1 - 3 business days after approval. Source: refund summary and refund guide.
- Subscription refunds: subscriptions (e.g., Postmates Unlimited) are not usually refunded once benefits have been used. Source: subscription refund notes.
Postmates plans and pricing
Pricing availability
No verified South Africa (ZAR) pricing or confirmed local operation was found for Postmates for 2024/2025.
All available published pricing appears to be U.S.-based in USD according to the sources reviewed.
How to request pricing
If you need exact current rates or subscription details, contact Postmates support or check the official app/website where you plan to register.
For formal billing enquiries, correspondence can be addressed to Postmates' customer service address (see Address section).
| Plan | 期間 | Price | Notes |
|---|---|---|---|
| Contact for pricing | - | Contact for pricing | No verified South Africa pricing available; U.S. pricing applies where service operates. |
Your consumer rights in South Africa
Cooling-off and immediate services
South African consumer law does not generally grant a 14-day cooling-off right for immediate services such as food delivery.
Cancellation and refund rights for on-demand delivery depend primarily on the service provider’s terms. Source: service guidance.
Escalation options
- If Postmates denies a refund for a legitimate issue (wrong/missing items), consider contacting your bank to request a chargeback.
- You may also lodge complaints with South African consumer protection bodies if applicable; keep records of orders, communications and screenshots.
Customer experiences
Positive feedback
- Users report convenience, fast delivery and a wide selection of merchants as common positives. Source: user reviews.
- Some customers note helpful promotional credits or accommodating support when issues arise. Source: review summary.
Negative feedback
- Frequent problems reported include missing or wrong items, late deliveries and difficulty reaching support. Source: review summary.
- Users report being charged despite cancelling after merchant acceptance and delays or denials in refund processing. Source: complaint notes.
Documentation checklist
What to collect before escalating
- Order confirmation number and order details (items, price, time).
- Screenshots of the order status, cancellation attempt, and any in-app messages.
What to keep for refunds or chargebacks
- Delivery photos if items were incorrect or damaged.
- Records of all communications with Postmates support and timestamps.
Common mistakes
Waiting too long to cancel
Many users try to cancel after the merchant has accepted the order, which often results in fees or denial of a full refund.
Cancel as early as possible to maximise refund chances.
Poor documentation
Failing to keep order numbers, screenshots or photos makes it harder to obtain refunds or to dispute charges with banks.
Capture and save evidence immediately after an issue occurs.
Comparative recap
Quick comparison points
The table below summarises cancelling before merchant acceptance versus after acceptance and practical outcomes.
Use this as a quick decision aid when you need to cancel an order.
| Topic | Cancel before merchant accepts | Cancel after merchant accepts |
|---|---|---|
| Likelihood of full refund | High | Low to medium (partial or no refund possible) |
| Possible fees | Usually none | Cancellation fee or full charge may apply |
| Recommended action | Cancel immediately via app or web | Contact Support and provide documentation; expect limited options |
After cancelling
Follow-up steps
- Check the order status and your payment method for pending charges and any refund credit.
- If you do not see a refund within a few days, re-open the support case and provide documentation.
Helpful links
Address
Mailing address for formal correspondence
Postmates Inc., Attn: Customer Service, 201 3rd St., Suite 200, San Francisco, CA 94103, United States.
When to use the address
Use the mailing address for formal notices, billing disputes or escalations that require written correspondence.
For routine cancellations and refunds use the app or website support channels first. Source: support guidance.