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Cancel RCI
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Rci service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rci: Easy Method
What is RCI South Africa
Overview
RCI South Africa is the local arm of RCI, a global vacation exchange network that lets timeshare owners trade their allocated holiday time for stays at resorts worldwide.
Membership is subscription-based and provides access to exchanges, rental bookings, and optional products such as Holiday Protector.
Who uses it
Typical users are timeshare owners who want flexibility to trade their owned week(s) for different dates, locations or resorts within the RCI network.
RCI also offers rental bookings and multi‑year membership options for different budgets and membership channels.
How to cancel RCI South Africa
Cancel a confirmed exchange (holiday booking)
- Online: log in to your RCI account and follow the booking/cancellation workflow.
- By telephone: call RCI South Africa customer service to request cancellation.
- In person: submit your cancellation at the RCI office or as directed by RCI (note: walk‑in services may be limited).
Cancel membership or add‑ons
- Membership cancellation: provide at least 20 working days' written notice.
- Holiday Protector: can be cancelled within five (5) working days of purchase for a full refund.
- Deliver written notices to RCI's administrative address (see Address section below).
What happens when you cancel
Effect on bookings
If you cancel a confirmed RCI exchange without Holiday Protector, the Exchange Fee is forfeited and the Deposit Trading Power is returned to your RCI account.
If Holiday Protector applies, different outcomes may follow depending on the terms you purchased.
Access, renewals and data
Membership access ends after the cancellation process completes and any outstanding obligations remain payable as per RCI terms.
RCI retains records as required by its policies; deposited vacation time remains RCI’s property unless otherwise stated in your ownership contract.
Will I get a refund?
General refund position
RCI South Africa does not provide a general 14‑day cooling‑off refund for timeshare purchases under its standard terms.
Exchange fees are typically forfeited if cancelled after the short cancellation window specified by RCI.
Exceptions and timing
- Holiday Protector: refundable if cancelled within five (5) working days; refunds can take up to 15 working days to process.
- Rental bookings: fully refundable if cancelled within five (5) working days of confirmation.
- Rental cancellations after that incur fees based on days before check‑in: 10% (≥61 days), 50% (31 - 60 days), 70% (15 - 30 days), 100% (0 - 14 days); trading points are reinstated when refund applies.
RCI plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| SAMHS Fund Monthly | R31.00 | Monthly | RCI membership via SAMHS Fund scheme |
| SAMHS Fund Annual | R372.00 | Annual | RCI membership via SAMHS Fund (concessionary rate) |
| General Initial Membership | R513.00 | One-time | Initial enrolment fee (general market) |
| General Annual Renewal | R350.00 | Annual | RCI renewal fee (general market) |
| Exchange Booking Fee | R350 - R400 | Per exchange | Fee charged per holiday booking |
| Overseas Exchange | R1,400.00 | Per week | Approximate cost to exchange abroad |
| Multi‑Year Enrolment - 2yr | R2,779.00 | Two years | Membership - current year + 2 years |
| Multi‑Year Enrolment - 3yr | R3,508.00 | Three years | Membership - current year + 3 years |
| Multi‑Year Enrolment - 4yr | R4,240.00 | Four years | Membership - current year + 4 years |
Notes on pricing
Prices vary by enrolment channel; concessionary SAMHS Fund rates are available for eligible members.
Always confirm final amounts with RCI at time of booking or enrolment.
Your consumer rights in South Africa
Cooling‑off rights
Under the South African Consumer Protection Act, a five (5) business‑day cooling‑off right applies to direct‑marketing transactions.
Timeshare contracts only benefit from this cooling‑off right if the contract was concluded as direct marketing.
Complaint and dispute resolution
VOASA operates an Independent Timeshare Complaint Service for disputes involving VOASA members, which includes RCI in many cases.
The VOASA service is free to consumers but its decisions are not legally binding; you may still pursue other legal remedies.
Customer experiences
Positive feedback
Some members report good service for specific products such as cruise bookings and helpful RCI agents applying credits effectively.
Positive experiences often cite convenience when bookings proceed smoothly and credits are handled correctly.
Negative feedback
Common complaints include forfeited exchange fees after cancellation and dissatisfaction with accommodation standards.
Some consumers describe aggressive telemarketing, difficulty exiting timeshare agreements, and perceived poor value for money.
Documentation checklist
What to prepare for cancellation
- Membership number and personal identification (ID or passport).
- Booking confirmation number and details of the exchange or rental.
- Proof of payment for fees or Holiday Protector (if applicable).
What to include in written notices
- Clear statement of intent to cancel, including dates and booking references.
- Contact details and preferred method for refund or correspondence.
- Signature and date; retain a copy for your records.
Common mistakes
Missing cancellation windows
Failing to act within the specific refund windows (for example Holiday Protector or rental five‑day windows) often results in forfeited fees.
Always check the exact cancellation deadlines shown on your confirmation and RCI terms.
Assuming universal cooling‑off
Assuming a 14‑day cooling‑off applies to all timeshare or RCI transactions is incorrect in South Africa; the statutory right is generally five business days for direct marketing only.
Check how your contract was concluded before relying on a cooling‑off claim.
Comparative recap
At‑a‑glance comparison
| Feature | RCI South Africa | Consumer right / Notes |
|---|---|---|
| Exchange cancellation fee | Exchange Fee forfeited if no Holiday Protector | Check whether Holiday Protector was purchased to avoid forfeiture |
| Holiday Protector refund | Refundable within 5 working days | Refunds typically processed within 15 working days |
| Rental booking refunds | Full refund within 5 working days; tiered fees thereafter | Trading points reinstated when refunds apply |
| Membership cancellation | 20 working days written notice required; pro‑rata refund possible only if no holiday booked | Deposited vacation time remains RCI property |
| Cooling‑off right | No automatic 14‑day right; 5 business‑day right for direct marketing only | Depends on how the contract was concluded under the CPA |
Key takeaways
Act quickly: observe the five (5) working‑day windows for Holiday Protector and rental refunds.
Provide timely written notice for membership cancellations and keep copies of all correspondence and booking details.
After cancelling
Follow‑up actions
- Keep confirmation of cancellation and any refund timelines from RCI.
- Monitor your bank or card account for refund transactions within the stated processing period.
Useful links
- RCI Terms & Conditions (South Africa)
- RCI Ownership & Holiday Protector information
- VOASA Independent Timeshare Complaint Service
Address
Administrative address
Wanderers Office Park, BDO Building, 52 Corlett Drive, Illovo, 2196, South Africa.
How to send written notice
Send signed written cancellation notices to the administrative address above and retain proof of posting or delivery.
Consider following up by phone or email after sending the notice to confirm receipt and next steps.