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I hereby notify you of my decision to terminate the contract relating to the Segpay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Segpay: Easy Method
What is Segpay
Overview
Segpay is a payment processor that specialises in recurring billing and transaction processing for online merchants offering memberships, digital content, and subscription services.
It acts as the payment gateway between cardholders and merchants, authorising charges, handling recurring payments, and providing consumer support for billing issues.
Core services
Segpay provides self-service tools and customer support channels to manage subscriptions and billing enquiries for consumers and merchants.
Segpay typically does not sell goods or services directly; it processes payments on behalf of client merchants who deliver the content or product.
How to cancel Segpay
Primary cancellation methods
- Use Segpay’s self-service consumer portal to cancel your membership online.
- Contact Segpay customer support by email, phone, or live chat to request cancellation.
- Request written confirmation of cancellation (email) and keep that confirmation for your records.
Platform-specific notes and timings
- Introductory or trial memberships must be cancelled at least 24 hours before the trial ends to avoid renewal.
- Auto-renewing subscriptions require notice to Segpay at least seven days before the next renewal date (this excludes special trial offers which use the 24-hour rule).
- If you subscribed through an app store, you still must cancel via Segpay’s portal or support; App Store and Google Play do not cancel Segpay subscriptions for you.
What happens when you cancel
Access and service
Cancellation takes effect immediately once processed by Segpay, but access to the merchant’s service depends on the merchant’s terms.
Some merchants may terminate access immediately; others may allow access until the end of the paid period - confirm with the merchant if uncertain.
Billing and liabilities
You remain liable for any charges incurred before Segpay confirms the cancellation. Keep the cancellation confirmation to show when termination took effect.
If you do not receive confirmation by email, contact Segpay to verify that the cancellation was processed and recorded.
Will I get a refund?
General refund policy
Segpay’s general policy is that membership fees are non-refundable. This is the default position for most subscriptions processed through Segpay.
If a refund is issued, Segpay credits the refund only to the original payment method used for the purchase.
Exceptions and processing
- Refunds, when approved, typically appear on the cardholder statement in about 5 - 7 business days.
- Voids (authorization reversals) can be used instead of refunds where appropriate and do not require a refund transaction.
- For certain merchant-specific policies (for example, some web courses), a merchant may offer a short refund window - for EducareNext purchases a request may be required within 5 days and refunds processed within 14 days subject to approval.
- Segpay only processes payments; returns or product/service refunds for tangible goods or content are handled by the merchant selling the product or service.
Segpay plans and pricing
Pricing availability
No publicly available Segpay pricing in South African Rand (ZAR) was found. Segpay’s published pricing is typically in USD and may vary by merchant agreement.
Contact Segpay or the merchant directly for contract-specific pricing details and local currency arrangements.
Contact for pricing
| Plan | Price | Notes |
|---|---|---|
| Standard subscription processing | Contact for pricing | Pricing set by merchant agreement; typically quoted in USD |
| One-time transaction processing | Contact for pricing | Rates depend on volume and merchant contract |
| Custom enterprise plans | Contact for pricing | Negotiated per agreement |
Your consumer rights in South Africa
Cooling-off and cancellation rights
South Africa’s Consumer Protection Act provides certain cooling-off rights for some transactions.
Where applicable, cooling-off periods can be 7 business days (if agreed at consumer’s premises) or 5 business days for direct marketing.
Digital content and limitations
Digital content or services that begin with the consumer’s consent may not always qualify for the same cooling-off rights as physical goods.
Segpay’s public policies (non-refundable membership fees and immediate cancellations without refunds) may conflict with statutory consumer rights depending on how the merchant’s sale is classified.
Customer experiences
Positive feedback
Many customers report fast response times and courteous support when contacting Segpay for billing issues or mistaken subscriptions.
Some users note smooth handling of cancellations and prompt refunds where appropriate.
Negative feedback
Common complaints include frustration with auto-renewals, difficulty locating subscriptions in the self-service portal, and unclear billing descriptions.
Some consumers report needing to contact support to see or cancel subscriptions that were not visible in the portal.
Documentation checklist
Essential items to gather
- Receipt or purchase confirmation showing date, amount, and merchant name.
- Subscription ID, order number, or transaction reference from your card statement.
- Any emails or chat transcripts with Segpay or the merchant about the subscription.
Supporting evidence
- Screenshot of the subscription in the Segpay portal or app confirmation screens.
- Bank or card statements showing the charge(s) and billing descriptors.
- Cancellation confirmation email or support reference number after you cancel.
Common mistakes
Cancel method errors
Attempting to cancel a Segpay-managed subscription via Google Play or the App Store is a frequent mistake.
Even if the purchase happened through an app, cancellation must be done through Segpay’s consumer portal or support unless the merchant specifies otherwise.
Timing and confirmation pitfalls
Missing the 24-hour deadline for trial offers is a common reason for unexpected renewals.
Failing to obtain and keep cancellation confirmation can make it harder to dispute subsequent charges.
Comparative recap
At-a-glance comparison
| Feature | Segpay | Merchant / Platform |
|---|---|---|
| How to cancel | Self-service portal or contact Segpay support | May provide additional support or enforce access rules |
| Refunds | Generally non-refundable; refunds to original payment method only | Merchant may offer refunds or exceptions per its policy |
| Auto-renew control | Auto-renew must be noticed 7 days before renewal (trial exceptions) | Merchant sets service access and refund exceptions |
After cancelling
Immediate next steps
- Save and back up the cancellation confirmation email or support reference number.
- Monitor your card or bank statement for any further charges for at least one billing cycle.
If charges continue or you need help
- Contact Segpay support again with your cancellation confirmation and transaction details.
- Contact your bank or card issuer to dispute unauthorised charges if Segpay or the merchant cannot resolve the issue.
Address
Primary mailing
Segpay (regional mailing information may vary):
Room 21, Great North Business Centre, 82 Great North Road, Hatfield, England, AL9 5BL
Regional notes
Segpay operates globally and may use regional addresses or local representatives for merchant contracting and correspondence.
For consumer enquiries, use the Segpay consumer portal or contact channels provided by the merchant you subscribed with.