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I hereby notify you of my decision to terminate the contract relating to the Simply Draw service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Simply Draw: Easy Method
What is Simply Draw
Overview
Simply Draw is a subscription-based app that teaches drawing with step-by-step lessons and guided tools.
It offers a limited free set of lessons and paid "Simply Draw Premium" options to unlock additional content and features.
How the service is delivered
The app is available on iOS (App Store), Android (Google Play) and via a web sign-up (credit/debit card or PayPal).
Premium access is purchased inside the app stores or on the web, and content is delivered immediately after purchase.
How to cancel Simply Draw
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Select Simply Draw and tap "Cancel Subscription".
Cancel on Android (Google Play)
- Open the Google Play Store app.
- Tap your profile icon (top right) and choose Payments & Subscriptions.
- Select Simply Draw, then tap "Cancel subscription" and follow the prompts.
Cancel when purchased on the web (card or PayPal)
- Open the app and go to Avatar → Settings → Contact Us to request cancellation.
- Or email draw@hellosimply.com to request cancellation for web payments.
Important cancellation notes
- Uninstalling the app does not cancel your subscription. You must cancel through the platform or contact the team as above.
- If you requested a refund, that request will also cancel the subscription and remove Premium access.
What happens when you cancel
Effect on future billing
Cancelling a subscription stops future automatic renewals on the platform where you subscribed.
Always confirm your subscription status in the App Store, Google Play, or your web account after cancelling.
Effect on access and data
If you request a refund, Premium access is removed immediately though your progress remains saved in the app.
If you simply cancel without requesting a refund, check the platform subscription page to see whether access continues until the end of the paid period.
What to check after cancelling
- Check your subscription list on the device store to confirm the status.
- Keep receipts or confirmation emails for your records.
Will I get a refund?
App Store (iOS) refund policy
Refund requests for App Store purchases must be made through Apple's problem reports page.
Apple typically allows refunds within about 30 - 60 days after purchase; Simply Draw cannot process App Store refunds directly.
Google Play (Android) refund policy
Google Play purchases are eligible for a full refund within 30 days via the Play Store refund flow.
Follow Google's refund process in the Play Store app or website to request a refund.
Credit/Debit card or PayPal (Web) refund policy
- Web purchases are eligible for a full refund within 30 days.
- Request a refund by contacting the app (Avatar → Settings → Contact Us) or emailing draw@hellosimply.com.
Refund timing and consequences
Refunds typically appear within 5 - 10 business days but may vary due to banking or third-party delays.
Requesting a refund will automatically cancel your subscription and remove Premium access, though progress remains saved.
Simply Draw plans and pricing
Available in-app pricing (South Africa)
The App Store listing shows several "Simply Draw Premium" in-app purchase options available in South Africa.
The exact billing period is not shown on the store page until after completing the first two free lessons in the app.
Price table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Simply Draw Premium (in-app purchase) | R199.99 | Unknown | Unlocks premium access beyond the first two free lessons |
| Simply Draw Premium (in-app purchase) | R299.99 | Unknown | Unlocks premium access beyond the first two free lessons |
| Simply Draw Premium (in-app purchase) | R399.99 | Unknown | Unlocks premium access beyond the first two free lessons |
| Simply Draw Premium (in-app purchase) | R1,199.99 | Unknown | Unlocks premium access beyond the first two free lessons |
| Simply Draw Premium (in-app purchase) | R1,999.99 | Unknown | Unlocks premium access beyond the first two free lessons |
| Simply Draw Premium (in-app purchase) | R2,499.99 | Unknown | Unlocks premium access beyond the first two free lessons |
Your consumer rights in South Africa
Cooling-off and digital services
South African consumer protection law generally provides a 14-day right to cancel for many online purchases of goods.
However, that 14-day right typically does not apply to digital services delivered immediately, such as app subscriptions.
How Simply Draw's policy compares
Simply Draw offers a 30-day refund window for eligible purchases, which is more generous than the basic 14-day goods cooling-off period.
Because digital services are often excluded from the statutory 14-day right, the app's 30-day policy is favorable but not legally required.
What to do if you have a dispute
- Keep receipts, store purchase records, and any communications with Simply Draw support.
- If unresolved, you can seek assistance from South African consumer protection authorities or advice services.
Customer experiences
Positive feedback
Some users praise Simply Draw for being effective at teaching drawing and report completing lessons quickly.
One user noted the app helped them learn many lessons in a short time.
Negative feedback
Other users report limited lesson variety and that content can run out quickly for active learners.
Some users have complained about pricing structure changes, such as removing monthly plans in favour of longer or more expensive subscriptions.
Transparency and disclosure concerns
There are reports that subscription terms were not clearly disclosed in the App Store for some users.
These comments suggest checking the full price and period in the app or store before confirming a purchase.
Documentation checklist
What to gather before contacting support
- Receipt or order confirmation from the App Store, Google Play, or web payment.
- Your app account email or username used with Simply Draw.
- Date of purchase and the platform used (iOS, Android, or web).
Additional useful items
- Last four digits of the card used (if applicable) or PayPal transaction ID.
- Screenshots of the subscription entry in the store or any billing notices.
Common mistakes
Uninstalling the app
Many users assume removing the app cancels billing. This is incorrect; uninstalling does not stop renewals.
Always cancel via the store subscription settings or contact support to stop charges.
Not checking where you purchased
Purchases made through Apple or Google must be managed through those stores, not via the app's web support alone.
If you bought on the web, contact draw@hellosimply.com or use the in-app Contact Us flow.
Assuming immediate refunds
Refunds may take several business days to appear due to bank processing; expect 5 - 10 business days or longer.
Requesting a refund will also cancel Premium access, so check timing if you need ongoing access.
Comparative recap
Snapshot by platform
The table below summarises cancellation and refund specifics for each platform based on available information.
Quick reference table
| Platform | How to cancel | Refund window | Notes |
|---|---|---|---|
| App Store (iOS) | Settings → Your name → Subscriptions → Select Simply Draw → Cancel | Requests via Apple; typically ~30 - 60 days | Apple handles refunds; Simply Draw cannot process App Store refunds directly |
| Google Play (Android) | Google Play Store → Profile icon → Payments & Subscriptions → Simply Draw → Cancel | Full refund eligible within 30 days via Google Play | Use Play Store refund flow for requests |
| Web (card or PayPal) | In-app: Avatar → Settings → Contact Us, or email draw@hellosimply.com | Eligible for full refund within 30 days | Request to support; refunds typically appear in 5 - 10 business days |
After cancelling
What to expect
After cancellation, monitor your App Store or Google Play subscriptions to confirm the status.
If you requested a refund, expect the refunded amount to appear in your account within several business days.
How to follow up
- Keep purchase receipts and any confirmation messages from the store or support team.
- Contact support via in-app Contact Us (Avatar → Settings → Contact Us) or email draw@hellosimply.com if there is an issue.
Further steps for disputes
If you cannot resolve a billing dispute with Simply Draw or the store, consider contacting your payment provider or local consumer protection services for advice.
Retain all documentation and timelines to support any complaint or claim.
Address
Company headquarters
Simply Ltd (operator of Simply Draw).
22 Isserles Street, Tel Aviv‑Jaffa, 6701201, Israel.
Support contact (summary)
For web cancellations or refunds: contact draw@hellosimply.com or use Avatar → Settings → Contact Us in the app.
For store-managed purchases, use the App Store or Google Play subscription settings and refund flows as described above.