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Cancel SITTERCITY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Sittercity service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sittercity: Easy Method
What is Sittercity
Overview
Sittercity is an online marketplace that connects families with caregivers such as babysitters, nannies and pet sitters. The platform offers searching, profiles, and paid Premium Membership features to contact and hire caregivers.
Service scope
Sittercity operates primarily in the United States and publishes help articles and membership information on its support site. There is no South Africa-specific pricing published by Sittercity as of the latest checks.
How to cancel Sittercity
Cancel on desktop or mobile web
- Log in to your Sittercity account on the web.
- Go to Account Settings → Membership → Manage subscription → Downgrade to Basic.
- This web cancellation flow is required for Sittercity; you cannot cancel a web subscription from inside the Sittercity mobile app.
- See the official cancellation article: Sittercity - Cancel my Premium Membership.
Cancel on iOS (App Store)
- Open your iPhone Settings and tap your name at the top.
- Tap Subscriptions → select Sittercity → Tap Cancel Subscription.
- If you subscribed through the App Store, refunds (if any) must be requested through Apple.
Cancel on Android (Google Play)
- Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions.
- Select Sittercity from the list and tap Cancel.
- If you subscribed through Google Play, refunds (if any) must be requested through Google Play support.
What happens when you cancel
Access after cancellation
When you cancel a paid membership, you typically retain access to paid features until the end of your current billing period. Your membership will not renew after that date.
Account and data
Cancellation generally stops recurring billing but does not automatically delete your account or profile data. You can usually sign in later and re-subscribe if you wish.
Notifications and billing
Keep copies of any on-screen confirmations or emails you receive when cancelling. If charges continue after cancellation, those records will help when disputing a charge with your bank or Sittercity support.
Will I get a refund?
Sittercity refund policy
Sittercity’s stated policy is that Premium Membership purchases and renewal fees are non-refundable. No refunds or pro-rated credits are provided for partial-month membership periods.
See the official refund FAQ: Sittercity - Can I get a refund for my membership?.
Exceptions and third-party purchases
- Refunds may be possible only in limited or exceptional circumstances (for example, demonstrable billing errors), but are not guaranteed.
- If you purchased via the App Store or Google Play, any refund requests must be made to Apple or Google respectively.
Cooling-off period
Sittercity does not publish a standard 14‑day cooling-off right for membership purchases. Do not assume an automatic "cooling-off" refund applies.
Sittercity plans and pricing
Availability of pricing
No public Sittercity pricing in South African Rand (ZAR) could be located for 2024 or 2025.
How to obtain pricing
Check Sittercity’s site or your App Store / Google Play listing for prices in your local storefront, or contact Sittercity support for current rates and billing currency.
| Plan | Price | Notes |
|---|---|---|
| Premium Membership | Contact for pricing | Pricing published in USD on Sittercity; no South Africa-specific pricing found. |
Your consumer rights in South Africa
Relevant protection
South African consumers are protected by the Consumer Protection Act (CPA) which covers unfair, deceptive, or unconscionable practices.
Unauthorized billing and disputes
- If you believe Sittercity charged you after cancellation without consent, you can dispute the charge with your bank or credit card issuer.
- You may also lodge a complaint with the National Consumer Commission if you cannot resolve the matter directly.
Record-keeping and escalation
Document all cancellation attempts, receipts, screenshots and communication. Clear records improve your chances when disputing charges or filing a complaint.
Customer experiences
Positive feedback
Many users praise Sittercity customer service staff for being prompt and helpful; some report successful cancellations and even full-month refunds when support was contacted quickly.
Negative feedback
Common complaints include unexpected auto-renewals, difficulty obtaining refunds, charges after cancellation, and poor visibility of billing statements.
Resolution rates
Public reviews also note mixed resolution outcomes; some users report good service while others report long or unresolved disputes.
Documentation checklist
Proof of cancellation
- Screenshots of the cancellation steps or confirmation screens.
- Confirmation emails from Sittercity showing cancellation or subscription status.
Billing records
- Bank or card statements showing charges (dates and amounts).
- Subscription purchase receipts or App Store / Google Play purchase history.
Communication log
- Support ticket numbers, email threads, chat transcripts and dates/times of all communications.
- Names of agents you dealt with, if provided.
Common mistakes
Cancelling in the wrong place
A frequent error is trying to cancel from inside the Sittercity mobile app when the subscription was created via a web account or via App Store/Google Play. Check where you originally subscribed.
Not saving confirmation
Many problems arise when users do not keep confirmation screenshots or emails. Always save a copy of the cancellation confirmation.
Assuming an automatic refund
Do not assume that cancelling within two weeks guarantees a refund - Sittercity’s policy generally disallows refunds and does not show a standard 14‑day cooling-off right.
Comparative recap
Quick comparison
The table below summarizes key practical differences between cancellation routes and refund likelihood to help you choose the right action quickly.
How to read the table
Use this table to check where you should cancel (web, App Store, Google Play) and what to expect about refunds and follow-up actions.
| Feature | Cancel on Web | Cancel on iOS (App Store) | Cancel on Android (Google Play) | Refund likelihood |
|---|---|---|---|---|
| How to cancel | Account Settings → Membership → Manage subscription → Downgrade to Basic | iPhone Settings → Subscriptions → Sittercity → Cancel | Google Play → Profile → Payments & subscriptions → Subscriptions → Cancel | Generally none; exceptions rare |
| Need to contact third party | No (cancel on Sittercity web) | Yes - contact Apple for refunds | Yes - contact Google for refunds | Refunds processed by payment provider when applicable |
| Documentation recommended | Screenshots + confirmation email | App Store receipt + cancellation screenshot | Google Play receipt + cancellation screenshot | Keep all records to dispute charges |
After cancelling
Immediate steps
Save cancellation confirmations and monitor your bank or card statement for any unexpected charges after your subscription end date.
If charges continue
- Contact Sittercity support and provide your documentation.
- If unresolved, dispute the charge with your bank or card issuer and consider lodging a complaint with the National Consumer Commission.
Useful official links
Official Sittercity help pages:
Address
Corporate address
Sittercity, 20 West Kinzie Street #1500, Chicago, Illinois 60654, United States.
Notices and mailed correspondence
If you choose to send a written cancellation or formal notice by post, send it to the corporate address above and keep a tracked delivery receipt. Also retain copies of any email correspondence with support.