Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel TENPIN
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Tenpin service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tenpin: Step-by-Step Guide
What is Tenpin
Overview
Tenpin is a South African bowling service that provides access to discounted per-game bowling rates, lane reservations, and member benefits at participating alleys.
The service is organised around pay-per-game pricing at venues such as Carnival City, Silverstar Casino and GrandWest rather than monthly subscription tiers.
Who uses it
Regular bowlers, families and casual visitors use Tenpin pricing to save on individual games and to book lanes at partner venues.
Venues and membership details can vary by location, so bookings and terms are set per venue.
How to cancel Tenpin
Cancel membership or bookings
- Locate your booking or membership details (membership number, booking reference, email used).
- Contact the venue or Tenpin customer service by phone or email to request cancellation.
- If you paid online, include proof of payment and transaction details in your cancellation request.
Step-by-step cancellation actions
- Step 1: Find your booking or membership record and note the relevant reference numbers.
- Step 2: Send a written cancellation request (email preferred) to the service contact with your details.
- Step 3: Ask for confirmation of cancellation in writing and any refund timeline if applicable.
What happens when you cancel
Access and bookings
Once cancelled, your future bookings will be void unless the venue agrees to re-book or credit them.
Existing confirmed lane reservations may still be honoured or charged according to the venue's cancellation policy.
Account and data
Tenpin may retain basic account information for record-keeping, booking history and financial reconciliation.
Request deletion of personal data if you want account removal; the provider should confirm the process and timing.
Will I get a refund?
General refund guidance
Refunds depend on the payment method, the venue's cancellation terms and whether games were used or reserved.
Prepaid and unused games are more likely to be refunded or credited than games already played.
Exceptions and practical steps
- If the venue charges a cancellation fee this will be deducted from any refund due.
- If the provider refuses a refund, consider asking for a credit note or rebooking option.
- If you paid by card and believe a refund is due but not issued, contact your card issuer for dispute options.
Tenpin plans and pricing
Per-game venue pricing
The following table lists per-person, per-game pricing at participating venues for 2024/2025 as publicly available for Tenpin-affiliated locations.
Prices vary by day, season and membership status; check your venue for exact terms before booking.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Carnival City (Boksburg) - Mon - Thu off‑season | R70.00 | Per person, per game | Valid Monday to Thursday (off-season), excluding school/public holidays |
| Carnival City (Boksburg) - Fri - Sun | R85.00 | Per person, per game | Valid Fridays to Sundays, including school holidays and public holidays |
| Silverstar Casino - Mon - Thu out of season, from 14h00 | R65.00 | Per person, per game | Valid Monday to Thursday from 14:00, out of school season |
| Silverstar Casino - All days including school/public holidays | R80.00 | Per person, per game | Valid all days during school holidays and public holidays |
| GrandWest - Members weekday rate | R60.00 | Per person, per game | Member rate anytime (exact membership terms unspecified) |
| GrandWest - Non‑member Mon - Thu | R65.00 | Per person, per game | Valid Monday to Thursday |
| GrandWest - Non‑member Fri - Sun & holidays | R80.00 | Per person, per game | Valid Friday to Sunday, including public and school holidays |
Notes on pricing
These rates are per game and venue-specific for 2024/2025. No monthly or annual subscription prices were identified.
Confirm current prices and any member-only discounts directly with your chosen venue before booking.
Your consumer rights in South Africa
Key legal protections
South African consumers are protected by laws that require fair, reasonable and transparent terms for goods and services.
Contracts should not contain unfair terms and providers must honour agreed services or offer remedies.
Steps if you have a dispute
- First, contact Tenpin or the venue in writing outlining the issue and the remedy you seek.
- If unresolved, you may lodge a complaint with the National Consumer Commission or seek dispute resolution.
- Keep records of communications, receipts and booking confirmations to support your case.
Customer experiences
Positive reports
Many customers report good value from the per-game pricing and appreciate lower weekday/member rates.
When venues respond promptly, refunds and rebookings are generally straightforward.
Common issues reported
Some customers note delays in responses or variations in how different venues apply cancellation rules.
Always confirm the venue-specific cancellation policy at time of booking to avoid surprises.
Documentation checklist
What to gather before you cancel
- Booking reference or membership number.
- Proof of payment (card slip, bank statement or receipt).
- Account email address and phone number used to register.
Supporting documents for disputes
- Confirmation emails or screenshots of booking details.
- Any written communication with Tenpin or the venue.
- Photographic evidence if a service issue is part of your complaint.
Common mistakes
Not checking the venue policy
Example: Cancelling a booking without checking the venue's cancellation window can lead to non-refundable charges.
Always confirm whether a booking is refundable or eligible for credit before cancelling.
Poor record keeping
Example: Not saving confirmation emails or receipts makes it harder to prove your payment or booking dates during a refund dispute.
Save all correspondence and transaction records until the cancellation is fully resolved.
Comparative recap
Quick side-by-side
| Venue | Price (typical) | 期間 | Notes |
|---|---|---|---|
| Carnival City (Boksburg) | R70.00 - R85.00 | Per person, per game | Lower weekday off‑season rate; higher weekend/holiday rate |
| Silverstar Casino (Krugersdorp) | R65.00 - R80.00 | Per person, per game | Weekday afternoon discount out of season; uniform holiday rate |
| GrandWest (Cape Town) | R60.00 - R80.00 | Per person, per game | Member weekday rate is lowest; non‑member weekend/holiday rate higher |
How to use this recap
Use the table to compare likely per-game costs and decide which venue or day gives the best value for your group.
Always verify the current price with the venue before confirming a booking.
After cancelling
What to expect
Expect written confirmation of the cancellation and any refund or credit details from the venue or Tenpin.
If you do not receive confirmation within a few business days, follow up in writing.
Further steps
- If a refund is due and not issued, contact your payment provider to discuss chargeback or dispute options.
- If the provider will not resolve a legitimate complaint, consider lodging a complaint with consumer protection authorities.
Address
Postal contact
PO Box 16361, Dowerglen, 1612, South Africa
Use this postal address for formal written correspondence related to Tenpin membership or disputes.
Best practice for sending letters
- Send correspondence by registered post and keep proof of postage.
- Include all relevant reference numbers, copies of receipts and your contact details to speed up processing.