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Cancel TRACKER
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Tracker service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tracker: Easy Method
What is Tracker
Overview
Tracker is a South African subscription service that provides vehicle monitoring, stolen-vehicle recovery and related telematics features.
It combines hardware fitted to a vehicle with a subscription plan and control-room services to help locate and recover vehicles and monitor driving behaviour.
Core services
Services commonly include live tracking, tamper and crash alerts, trip history and control-room recovery support.
Tracker also sells related online products via Tracks4Africa with separate online terms for physical goods and app purchases.
How to cancel Tracker
Primary steps to cancel
- Contact Tracker directly and notify them you wish to cancel the contract and request a settlement amount for early termination.
- If you are approaching the end of a 36‑month contract or on a month‑to‑month plan, ask Tracker for the settlement figure based on your remaining term.
- Do not assume cancelling a debit order cancels the contractual agreement; cancelling only the debit order authority does not terminate the contract.
Where to contact and what to expect
- Initiate cancellation via Tracker’s support channels (see official support page) to obtain a formal settlement or termination confirmation: Tracker support.
- For online product orders through Tracks4Africa, cancel before delivery to receive a refund within 15 business days where applicable; after delivery some items (especially custom-made) cannot be cancelled.
What happens when you cancel
Access and service
Once cancellation is processed and any settlement paid, live tracking and control-room recovery linked to your contract will stop as per Tracker’s termination procedures.
The timing of service cut-off depends on the settlement agreement and account status.
Renewal and data handling
Subscriptions will not renew after cancellation unless you re-contract. Confirm any final billing and the date services end when you cancel.
Ask Tracker about access to historical trip data and any data retention policies before cancellation if you need records.
Will I get a refund?
General refund position
There is no automatic 14‑day cooling‑off period for Tracker’s vehicle monitoring subscriptions under the product terms; refunds are limited and generally discretionary.
Refunds usually require system error, faulty equipment or specific exceptions stated in Tracker’s or Tracks4Africa’s terms.
App-store and online purchase exceptions
- For Google Play or Apple App Store purchases, request a refund from the App Store within 48 hours; if that does not succeed, Tracker sales may assist at their discretion with a reference number: App refunds guide.
- For online product orders via Tracks4Africa, you may cancel before delivery and receive a refund within 15 business days; see the Tracks4Africa terms and cancellation policy for details: Tracks4Africa terms and cancellation & returns policy.
Tracker plans and pricing
Price list
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic Starter (Tracker SA) | R89/month | Monthly | Stolen vehicle recovery, 3-year battery unit, live tracking, driver behaviour, geo-fence zones |
| Protect (Tracker SA mid-tier) | R179/month | Monthly | Theft recovery & alerts, movement notifications, trip logbook, mobile app & control room |
| Platinum (Tracker SA mid-high tier) | R249/month | Monthly | Live tracker + app, tamper & crash alerts, extended history, 24/7 recovery unit |
| Skytrax (Tracker SA upper-mid tier) | R289/month | Monthly | Driver behaviour alerts, crash & tow alerts, trip logbook, advanced control room |
| Skytrax Plus (Tracker SA premium) | R339/month | Monthly | Full recovery & tow alert, live crash alerts, full trip history, insurance logbooks |
Pricing notes
Prices are listed for Tracker SA via a South African comparison source and include VAT where stated.
Installation is commonly free with a 36‑month contract; confirm current pricing and any promotional terms with Tracker before signing.
Your consumer rights in South Africa
Cooling-off and subscriptions
South African consumer law does not automatically grant a 14‑day cooling‑off period for ongoing subscription services like vehicle monitoring.
Refunds for subscriptions are therefore not guaranteed by a statutory cooling-off right and depend on the supplier’s terms and circumstances.
Online purchases and defects
- Online product purchases generally follow e-commerce rules: cancellation before delivery and refunds within specified timelines may apply.
- Faulty items are normally subject to repair, replacement or refund according to the seller’s returns policy; see Tracks4Africa terms for specifics: Tracks4Africa terms.
Customer experiences
Positive feedback
Some reviewers praise Tracker for ease of use, integration and responsive customer service in software/CRM contexts.
Positive reviews can be found on review platforms that list user experiences and ratings.
Reported issues
Complaints documented by users include difficulties cancelling services, installation problems and perceived poor customer service or long wait times.
Read independent user reports to understand common pain points and prepare documentation before you contact Tracker: ComplaintsBook - Tracker.
Documentation checklist
Before you call
- Contract number or account reference.
- Personal ID and vehicle details (registration number, VIN if available).
When you request cancellation
- Written instruction or confirmation of cancellation request (email or letter).
- Request a written settlement amount and final service end date.
Common mistakes
Assuming debit order cancellation ends the contract
A frequent error is cancelling the debit order authority and believing the Tracker contract is terminated.
Cancelling a debit order does not cancel the underlying service contract; you must notify Tracker and obtain settlement details.
Not documenting communications
Failing to keep records of emails, reference numbers and written confirmations can make disputes harder to resolve.
Always request and retain written confirmation of any cancellation, settlement amount and service end date.
Comparative recap
Quick comparison table
| Feature | Tracker | Notes |
|---|---|---|
| Cancellation process | Must contact Tracker for settlement; debit-order cancel ≠ contract cancel | Obtain written settlement and end date from support |
| Refunds | Limited; discretionary for subscriptions; online orders refundable before delivery | App-store refunds handled via Apple/Google first |
| Pricing | Monthly plans from R89 to R339 (typical tiers listed) | Confirm VAT, installation and contract term with Tracker |
How to use this recap
Use the table to compare the practical outcomes of cancelling, refund likelihood and price ranges quickly.
Keep the recap handy when you contact support so you can ask focused questions about settlement and refunds.
After cancelling
Immediate next steps
- Confirm final billing, service cut-off date and whether you must return any hardware.
- Keep all written confirmations and settlement receipts in case of future disputes.
Helpful official links
- Tracker support: https://www.tracker.co.za/support
- Tracks4Africa terms and returns: Tracks4Africa terms
- App refund guidance: App refunds guide
- Cancellation & returns policy for online orders: Cancellation & returns policy
- User reviews and reports: Capterra - Tracker reviews
Address
Registered office
Tracker Connect (Proprietary) Limited
Stonemill Office Park, 340 Republic Road, Darrenwood, Johannesburg, 2194, South Africa
Contact reminders
Use the support page for the correct contact channels and to start an official cancellation or dispute.
Save any reference numbers or written confirmations you receive during the process for your records.