Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel TRACTIVE
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Tractive service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tractive: Easy Method
What is Tractive
Overview
Tractive is a GPS tracking service for pets that provides live location tracking, virtual fences, activity monitoring, and a companion mobile app. It requires a tracker device plus a subscription plan for cellular connectivity.
How it is used
Users attach a Tractive tracker to their dog or cat and monitor location and health data through the Tractive app or web portal. The service runs on recurring subscriptions tied to each tracker.
How to cancel Tractive
Subscription - web portal (recommended)
- Go to the web portal: How to Cancel your Subscription.
- Log in at my.tractive.com.
- Open "Trackers & Subscription Plans", select the tracker, choose "Subscription Plan" and then "Cancel Subscription Plan".
- Confirm cancellation - this stops auto-renewal; service remains until the end of the current billing period.
In-app and store subscriptions
- Subscriptions purchased via Apple App Store or Google Play must be cancelled through your App Store / Google Play account; Tractive provides no in-app cancel button inside its app.
- If you need guidance, use the web portal steps above as your reference when contacting your app-store support.
Hardware order cancellations
- To cancel a hardware order immediately after purchase, use the order status page with your order number and email.
- If processing has started, you cannot cancel; instead return the item once you receive it under the return policy: How can I cancel my order?.
What happens when you cancel
Access and service after cancellation
Cancelling a subscription stops automatic renewal but does not immediately terminate service. You retain access to paid features until the end of the paid billing period.
Billing and account data
No automatic prorated refunds are guaranteed beyond Tractive's stated refund windows. Your account and device data typically remain accessible for the remainder of the active period.
Will I get a refund?
Subscription refunds
Tractive offers a full refund if a subscription is cancelled within 30 days of activation or renewal under its money-back guarantee. This applies to monthly, 1-year, 2-year, and 5-year plans.
After 30 days, cancellation will stop future renewals but generally will not produce a refund. See official details: Tractive Subscription Plan FAQs.
Hardware refunds and returns
Items bought from Tractive.com can be returned within 30 days of receipt for a refund. Tractive processes refunds within 10 days after receiving the returned merchandise.
If your subscription bundled free items, those free items must be returned for the refund to be processed. Official return policy: What is the return policy?.
Tractive plans and pricing
Pricing availability
Tractive's official help pages explain plan types and refund rules but do not publish fixed prices in the linked support articles used here.
How to get correct pricing
For up-to-date prices, check Tractive's purchase flow or contact sales via the official site. The table below directs you to request pricing if needed.
| Plan | 期間 | Price / Note |
|---|---|---|
| Subscription (standard) | 月額 / 年間 | Contact for pricing |
| 1‑year plan (typical) | 年間 | Contact for pricing |
| Device / Hardware | - | Contact for pricing |
Your consumer rights in South Africa
Cooling-off for remote purchases
Under South African consumer law (Consumer Protection Act), buyers who purchase remotely have a cooling-off right and may cancel and obtain a refund within seven business days of purchase.
These statutory rights apply even if a vendor’s own policy offers a longer or shorter period; vendors may not contract out of these protections.
Faulty goods and unfair terms
If goods are defective or not as described, consumers have rights to repair, replacement, or refund depending on the fault and reasonable timeframes.
Automatic renewals, lack of renew reminders, or refusal to refund unused time can be contested under provisions prohibiting unfair contract terms; consider disputing unauthorized renewals if necessary.
Customer experiences
Positive feedback
Many users praise accurate tracking, an easy-to-use app, helpful customer service, durable hardware, and long battery life. Reviews often cite peace of mind and useful health/activity stats.
Some reviewers also report quick replacement of faulty devices under warranty and clear customer communication in positive cases. See user reviews: Tractive on Trustpilot.
Common complaints
Negative reports include concerns about subscription cost, occasional GPS inaccuracies (jumping locations or false geofence alerts), and battery-life problems.
Users on review forums sometimes report difficulty cancelling within trial windows, perceived automated support replies, or network/connectivity issues affecting tracking reliability.
Documentation checklist
Essential items for cancellation or refund
- Account email and login details for my.tractive.com.
- Order number for hardware purchases (found in order confirmation).
- Tracker ID or serial number (if available).
- Proof of purchase / receipt and dates of activation or renewal.
Helpful extras
- Screenshots of active subscription, billing charges, or app/store receipts.
- Copies of correspondence with Tractive support if you have disputed charges or requested cancellation previously.
Common mistakes
Expecting in-app cancellation
Many users assume they can cancel inside the Tractive mobile app. The verified cancellation path is the web portal; store-managed subscriptions must be cancelled via the App Store / Google Play account.
Waiting too long to cancel hardware orders
Attempting to cancel a hardware order after processing has started will fail; you must instead return the item under the 30-day return policy once delivered.
Comparative recap
Quick comparison
| Item | 期間 | Cancel method | Refund window |
|---|---|---|---|
| Subscription (monthly) | 月額 | my.tractive.com (Trackers & Subscription Plans) | 30 days full refund if cancelled within 30 days |
| Subscription (annual) | 年間 | my.tractive.com or app-store account for store purchases | 30 days full refund if cancelled within 30 days |
| Hardware order | - | Order status page immediately after purchase | Return within 30 days of receipt; refund processed within 10 days after receipt |
Notes
Statutory consumer rights in South Africa (7-business-day cooling-off for remote purchases) may provide additional options beyond the vendor’s stated policies.
After cancelling
Next steps
Keep confirmation of cancellation and monitor your billing statement to ensure auto-renewal has stopped. Retain any refund receipts or return tracking numbers.
Useful official links
- How to Cancel your Subscription
- Tractive Subscription Plan FAQs
- What is the return policy?
- How can I cancel my order?
Address
Corporate address (USA)
Tractive
1448 NW Market Street, Suite 500
Seattle, WA 98107, United States
Notes on headquarters
Tractive's primary corporate headquarters is reported to be in Austria for legal or regional matters; some legal correspondence may reference an Austrian address.