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I hereby notify you of my decision to terminate the contract relating to the Unison service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Unison: Easy Method
What is Unison
Service overview
Unison is a subscription-based service and online store that provides access to courses, resources and goods focused on personal growth and related services.
Services include paid subscriptions managed through user accounts and a South Africa online store that sells physical and digital items.
Where this guide applies
This guide covers cancelling Unison subscriptions (app/service) and returning items bought from the Unison Store in South Africa.
It summarises Unison’s published cancellation and refund rules and how they interact with South African consumer rights.
How to cancel Unison
Cancelling a paid subscription (app/service)
- Sign in to your Unison account and open the Subscription pane in the help centre or account settings.
- Select the dropdown next to "Downgrade", choose "Cancel", and follow the prompts to confirm cancellation.
- Keep the confirmation email or screenshot for your records after you complete the cancellation steps.
Cancelling or returning items from Unison Store (South Africa)
- For physical or digital goods bought from the Unison Store, check the order details and the store’s refund policy immediately.
- If eligible, start the return process within the stated window and follow any packaging and shipping instructions provided by Unison.
- Retain tracking numbers and proof of postage until the refund or exchange is complete.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription via Unison’s help centre, access continues until the current billing period expires.
You will not be charged again after the cancellation takes effect for that period.
Account and data handling
Your account and any data tied to it normally remain accessible for the remainder of the paid period; Unison’s terms govern longer-term storage or deletion.
Export any personal or course data you need before the end of your access period if you want to keep copies.
Will I get a refund?
Refunds for Unison Store purchases (South Africa)
Unison Store refunds and exchanges are allowed only within 7 days of purchase for eligible items.
Items must be unused, in their original packaging, and shipping costs are non-refundable per the store policy.
Refunds for Unison app or services
Refund entitlements for subscriptions or digital services depend on the product’s money-back guarantee terms listed in Unison’s terms of use.
Unison limits refunds for app/services to a maximum of three refunds per customer, subject to eligibility and any product-specific guarantees.
Unison plans and pricing
Pricing availability
No official ZAR pricing for Unison plans (2024/2025) could be found in the verified sources.
Unison publishes USD plans in some markets; South African pricing may appear in the local App Store or by contacting Unison directly.
How to get current pricing
Contact Unison support or check the South African App Store for exact ZAR pricing and plan details.
Keep receipts or screenshots when subscribing so you have a record of the price you were charged.
| Plan | Period | Price |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Unison Store specific rights
Unison Store policy offers a 7-day return window for eligible items; standard refund processing occurs after inspection.
Shipping costs are generally non-refundable when returning items under the store policy.
Statutory rights under South African law
Under the Consumer Protection Act (CPA), consumers have rights to goods of good quality and remedies for defective goods, generally including repair, replacement or refund.
For faulty goods, consumers commonly have recourse for up to six months from delivery under the CPA; check the Act or seek advice for your case.
Customer experiences
Common positive experiences
Many customers find the online cancellation flow straightforward when following the Subscription pane steps in Unison’s help centre.
Store buyers who meet the 7-day and condition requirements report smooth returns and timely processing after inspection.
Common negative experiences
Some customers experience confusion about refund eligibility for digital products or specific money-back guarantees.
Shipping costs and strict 7-day rules for store returns are common sources of dissatisfaction when buyers miss the return window.
Documentation checklist
Essential documents for cancellation or refund
- Order number or subscription ID
- Account email used to purchase or subscribe
- Proof of purchase (receipt, payment confirmation)
Additional helpful items
- Photos of the item’s condition (for physical goods)
- Tracking numbers and proof of postage for returned items
- Copies of any correspondence with Unison support
Common mistakes
Missing the return window
Waiting beyond the 7-day window for store returns is a frequent mistake that makes items ineligible for refund or exchange.
Check the purchase date and act promptly if you intend to return an item.
Not saving proof of cancellation or purchase
Failing to keep confirmation emails, screenshots or receipts can delay or block refund resolution.
Always save a record of the cancellation confirmation and any return shipping receipts.
Comparative recap
Quick feature comparison
| Feature | Unison subscription (app/service) | Unison Store (South Africa) |
|---|---|---|
| Cancellation method | Subscription pane → Downgrade dropdown → Cancel | Start return via store policy within 7 days |
| Access after cancel | Access remains until current period expires | N/A (physical/digital goods) |
| Refund window | Depends on product money-back guarantee; limited to 3 refunds | 7 days for eligible items; items must be unused |
| Shipping cost | Subject to terms of sale | Shipping non-refundable per store policy |
After cancelling
What to expect next
Keep any confirmation from Unison and monitor your account to ensure no further billing occurs after the current period.
If you return a store item, track the parcel and await the inspection outcome and refund notification.
Helpful official links
Cancellation help centre: How do I cancel my subscription?
Store refund policy: Unison Store refund policy
Terms of use (refund rules for services): Unison terms of use
Address
Physical address
Unison’s listed physical address for correspondence in South Africa is:
3rd Floor, DBM Building, Golf Park, 80 Raapenburg Road, Pinelands, Cape Town, South Africa
How to contact
Use your Unison account help centre for subscription cancellations and the Unison Store contact channels for returns and refunds.
Refer to the official help and policy pages above for the most reliable steps and contact options.