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Cancel VIXEN
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I hereby notify you of my decision to terminate the contract relating to the Vixen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vixen: Easy Method
What is Vixen
Overview
Vixen is a premium adult entertainment platform that operates on a subscription model and offers exclusive video content to members.
The brand also appears in South Africa under two unrelated services: a photo-editing iOS app (in-app purchases) and an advertiser platform called VixenSA (monthly subscriptions).
How the services differ
Vixen.com provides consumer subscriptions to streamed content using accounts managed on their website or via app stores.
Separately, VixenSA is an advertiser platform in South Africa with its own monthly plans and trial periods; the iOS app sells one-time in-app purchases.
How to cancel Vixen
Cancel via Vixen website (direct)
- Go to Vixen.com and log in to your account.
- Open Billing or Subscriptions in your account settings.
- Select Cancel subscription; you will retain access until the end of your billing period.
- Reference: Vixen Terms.
Cancel via Apple App Store or Google Play
- Apple (iPhone/iPad): Settings → [your name] → Subscriptions → Vix Premium → Cancel. Apple manages billing and refunds.
- Google Play: Open Play Store app → Profile → Payments & Subscriptions → Subscriptions → Vix Premium → Cancel. Google manages billing and refunds.
- For step-by-step third‑party guidance, see: How to cancel (third‑party guide).
What happens when you cancel
Access after cancellation
When you cancel directly on Vixen.com your access typically continues until the end of the current billing period.
For App Store and Google Play subscriptions, access rules follow the respective store's subscription cycle and are managed by that platform.
Renewal and data
Auto-renewal is stopped when you cancel, so you should not be charged at the next renewal date if cancellation completes successfully.
Your account data and profile content policies are governed by Vixen's terms; retain copies of receipts and cancellation confirmations for your records.
Will I get a refund?
Vixen's stated policy
Vixen.com's terms state that payments are non‑refundable and no credits are provided for partially used subscription periods, except where required by law or at Vixen's sole discretion.
See Vixen's terms for the official statement: Vixen Terms.
Exceptions and chargebacks
- Legal exceptions: local consumer laws may override a "no refunds" policy in some jurisdictions.
- App stores: refunds for Apple or Google purchases are handled by Apple or Google, not Vixen directly.
- If you believe you were charged incorrectly after cancellation, contact your payment provider or app store and keep evidence (screenshots, dates, receipts).
Vixen plans and pricing
Pricing summary
Below are the known plans and prices relevant to South Africa, including both the iOS app's in‑app purchases and the VixenSA advertiser subscriptions.
Prices are shown in South African rand (ZAR) and reflect the verified information available.
| Plan | 期間 | Price | Features |
|---|---|---|---|
| In‑App Purchases - Vixen app (iOS, South Africa) | One‑time purchase | R59.99, R99.99, R119.99, R249.99 (×2), R699.99, R999.99, R1,499.99, R1,999.99 | Various feature unlocks or subscriptions via in‑app purchases |
| Monthly subscription - VixenSA (advertiser platform) | Monthly | R179/month (with 60‑day free trial) | Full profile access, photo uploads, video verification, analytics, WhatsApp integration, priority support |
| Founder monthly rate - VixenSA | Monthly | R99/month (founder locked‑in rate after 90‑day trial) | Same features as VixenSA monthly; discounted rate for early founding advertisers |
Your consumer rights in South Africa
General protection
South African consumers are protected by the Consumer Protection Act (CPA) against unfair, deceptive or fraudulent practices.
Digital subscriptions and recurring billing may be subject to CPA rules on fair business practices and disclosure.
Practical steps under South African protections
- Keep evidence: receipts, screenshots of cancellation, dates and merchant names on bank statements.
- If charges continue after cancellation, contact your bank or card issuer to dispute unauthorised charges.
- If unresolved, consider lodging a complaint with the National Consumer Commission or seeking legal advice.
Customer experiences
Reported issues
Some reviewers on public sites have reported being charged after cancelling trials and having difficulty cancelling subscriptions.
Complaints include confusing merchant billing names (examples reported include GENMEDIA or ECHST.NET) and unexpected charges after cancellation attempts.
Balanced view
Public reviews include negative reports but do not represent every customer's experience; many users complete cancellations without issues.
If you encounter problems, keep clear records and contact the relevant billing platform (Vixen, Apple, or Google) and your payment provider promptly.
Documentation checklist
Essential items to collect
- Account email and username used with Vixen.
- Subscription dates, billing receipts and transaction IDs.
- Screenshots of account subscription status and cancellation confirmations.
- Bank or card statements showing the merchant name and charge amounts.
When escalating a dispute
- Copy of Vixen terms or screenshots of the relevant policy page.
- Records of any correspondence with Vixen support, Apple, Google, or your bank.
- Clear timeline of events: sign‑up, trial, cancellation attempt, and subsequent charges.
Common mistakes
Failing to cancel the correct subscription source
Many users try to cancel on the website while their subscription is managed by Apple or Google, which does not stop store billing.
Always check whether the subscription was set up via the app store or directly on Vixen.com before cancelling.
Not saving proof of cancellation
Another common error is not saving cancellation confirmation or receipts, which makes disputes harder to resolve.
Always capture screenshots or forward confirmation emails and keep transaction records from your payment method.
Comparative recap
At‑a‑glance comparison
The table below compares key points for cancelling and pricing across direct Vixen, app‑store purchases, and VixenSA advertiser plans.
Use this to identify which route applies to your subscription before you cancel.
| Feature | Vixen (direct on vixen.com) | In‑App (Apple / Google) | VixenSA (advertiser) |
|---|---|---|---|
| Management | Account settings on Vixen.com | Managed by Apple or Google Play stores | Managed via VixenSA platform (account dashboard) |
| 期間 | Monthly / subscription | One‑time (in‑app) or recurring via store | Monthly (R179 with 60‑day trial; R99 founder rate) |
| Refunds | Generally non‑refundable per terms; exceptions by law or discretion | Refunds handled by Apple/Google | Subject to VixenSA trial and platform policies |
| How to cancel | Billing/Subcriptions → Cancel on site | Cancel via Apple Settings or Google Play Subscriptions | Cancel via VixenSA account or support channels |
After cancelling
Next steps
Verify that auto‑renewal is turned off and retain proof of cancellation and expiry date for the subscription period you paid for.
If you see further charges, contact your payment provider immediately and provide your documentation checklist items.
Helpful links
- Vixen terms and policies: https://www.vixen.com/terms
- Third‑party cancellation guide: https://www.postclic.com/en-ca/letters/dating/cancel-vixen/
Address
Registered location
VixenSA lists its location as Cape Town, South Africa, but does not publish a public street address for cancellations.
Support is typically provided via email or WhatsApp; check the VixenSA site (vixensa.co.za) for current contact methods.
How to contact for billing issues
For website subscriptions, use Vixen account support channels; for Apple or Google purchases use the respective store support.
Keep all transaction evidence and correspondence when contacting support or your bank about disputed charges.