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Cancel EASYPAY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Easypay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Easypay: Easy Method
What is Easypay
Overview
Easypay is a payment and subscription service used to manage public-transport and related account payments in South Africa. It lets users subscribe, add funds, and pay for services through an account-based system.
Main functions
Typical functions include a small monthly account fee, prepaid purchases (airtime, electricity, DSTV) and cash withdrawal fees at tills or ATMs. Pricing for these services is published by EasyPay Everywhere.
How to cancel Easypay
Cancel from your account (recommended)
- Sign in to your Easypay account on the website or app.
- Go to Account Settings → Subscriptions or Billing.
- Select the active subscription and choose "Cancel" or "End subscription".
- Confirm the cancellation and save any confirmation message or screenshot.
If you subscribed via a third-party store
- If you used Apple App Store or Google Play, manage the subscription through that store’s subscription settings.
- Easypay Terms do not specify a different store process, so follow the store’s cancellation flow if applicable.
- Record confirmation from the store and keep proof of the cancellation date.
What happens when you cancel
Access and billing
Cancellation takes effect at the end of your current billing period. You keep access until that date and no further recurring charges should occur after the period ends.
Data and account
Your account and transaction records typically remain accessible unless the provider’s policy indicates otherwise. Keep copies of receipts and cancellation confirmations for your records.
Will I get a refund?
Refund policy (general)
Subscription fees are non-refundable for partial months under EasyPay Terms. Cancelling stops future billing but does not trigger a pro rata refund for the current period.
Exceptions and limited cases
- Refunds or credits may be issued in limited circumstances such as verified service outages or billing errors.
- Refunds required by law (for example, jurisdictional consumer-rights) will be honoured where applicable.
- The Terms do not mention a 14-day automatic cooling-off refund right; do not assume one is available.
Easypay plans and pricing
Current plans
The table below shows published EasyPay Everywhere pricing items (updated mid‑2025).
Notes
The monthly account fee has been stable at R7.50 for multiple years. Transaction fees apply per withdrawal or purchase.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| EasyPay Everywhere Account | R7.50 | Monthly | Monthly account fee |
| ATM Cash Withdrawal (EasyPay or other) | R10 + 1% | Per withdrawal | Cash withdrawal fee |
| Till Cash Withdrawal or Swipe | R2.50 | Per withdrawal | Withdrawal at retail till or free swipe |
| Prepaid Purchases (Airtime/Data) | R0.50 | Per transaction | Buying airtime or data at till or via USSD |
| Prepaid Purchases (Electricity/Water) | R1.00 | Per transaction | Buying electricity or water |
| DSTV Prepaid | R2.00 | Per transaction | DSTV payment |
Your consumer rights in South Africa
Statutory rights remain
EasyPay Terms state that nothing in the contract affects statutory consumer rights that cannot be waived. This preserves protections under South African consumer law.
If you need to escalate
If you believe your rights have been breached, contact the National Consumer Commission or a local consumer-protection body for guidance.
Customer experiences
Positive and neutral feedback
There are limited South Africa - specific public reviews located for Easypay. General user feedback exists for related EasyPay services in other contexts.
Negative reports and cautions
- Some online reports mention scams using fake "EasyPay" references in phishing messages - do not share account details in unsolicited messages.
- Other forum reports describe sketchy behaviour linked to unrelated EasyPay-branded services; treat unsolicited offers or repair/leasing deals with caution.
- See general public reviews here: Trustpilot - EasyPay.
Documentation checklist
Before you cancel
- Account email and username.
- Subscription ID or reference number (if shown in account).
- Payment method and last billing date.
If you claim a refund or report an error
- Copies/screenshots of billing transactions and cancellation confirmation.
- Any correspondence with support and dates/times of calls.
- Proof of bank or card statements showing disputed charges.
Common mistakes
Cancelling in the wrong place
Users often cancel payments in their bank or card settings instead of in the Easypay subscription area, leaving the subscription active. Always cancel from the subscription source (Easypay account or the store used).
Missing evidence or timing
Not saving a cancellation confirmation or misunderstanding the "end of billing period" rule leads to unexpected charges. Keep screenshots and check statements through the end of the period.
Comparative recap
Quick comparison
The table below summarises key differences between an Easypay-managed subscription and subscriptions billed via app stores.
How to use this table
Use it to check where to cancel and what refund expectations to have. For store-subscribed plans, follow the store’s procedures.
| Feature | Easypay | Store-managed subscription | 期間 |
|---|---|---|---|
| Cancellation method | Via Easypay account settings (or contact support). | Via Apple/Google account subscription management. | Varies |
| Refunds | Non-refundable for partial months except limited cases (outages, billing errors, legal requirement). | Subject to the store’s refund policies; check the store if you subscribed there. | Per billing |
| Billing charge | Monthly fee and per-transaction fees as listed. | May include store fees or taxes depending on platform. | Monthly / Per transaction |
| Where to get help | Easypay support and account dashboard. | App store support (Apple/Google) for store-billed subscriptions. | Ongoing |
After cancelling
Confirmation and monitoring
Keep the cancellation confirmation and monitor your bank/card statement through the end of the billing period to ensure no further charges occur.
Contacts and complaints
- If charges continue after cancellation, contact Easypay support with your cancellation proof and request a billing investigation.
- If unresolved, escalate to your card issuer or a consumer-protection authority in South Africa.
- For public feedback, see general reviews: Trustpilot - EasyPay.
Address
Main office
Siemens House, Tygerberg Office Park, Uys Krige Drive, Plattekloof, 7500, South Africa.
Other business addresses
Onboarding/business office: Drakenzicht Building, Uys Krige Drive, Plattekloof. Business listings also show a registered address on Belmont Road, Rondebosch.