Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel ADT
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Adt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Adt: Easy Method
What is Adt
Overview
Adt (ADT South Africa / Fidelity ADT) is a security company that offers monitored alarm systems, armed response, vehicle tracking and CCTV monitoring for homes and businesses.
The service is subscription-based and can include rented hardware, installation and ongoing monitoring with emergency response.
Services included
Typical services include alarm monitoring, armed response, CCTV monitoring and vehicle-tracking plans under the SecureDrive range.
Contract terms, hardware ownership and monitoring features vary by plan and are set out in your agreement with Adt.
How to cancel Adt
Step-by-step cancellation
- Prepare a written cancellation including your full name, account number, ID number, physical address, preferred cancellation date and a short reason for cancelling.
- Send the written cancellation by email only - Adt requires written notice via the regional customer-care emails: inland to alwaysthere.i@adt.co.za or coastal to alwaysthere.c@adt.co.za.
- Request written confirmation of receipt and a final billing statement from Adt, and keep copies of all emails and responses as proof.
Important cancellation notes
- Do not rely on verbal cancellation or the website; Adt’s FAQ states email is required for cancellations.
- If you signed within the cooling-off window, follow the cooling-off guidance (see the Consumer Rights section) and ask specifically for a refund.
What happens when you cancel
Service access and monitoring
Once cancellation is processed, monitoring and armed response will stop on the agreed termination date unless a different arrangement is confirmed in writing.
Make sure you understand the exact stop date and obtain confirmation so you are not charged for service after that date.
Contract, hardware and data
If you have rented hardware, equipment is generally the supplier’s property - confirm any return, collection or disconnection process with Adt in writing.
Ask Adt how they handle any personal data after termination and request a final invoice showing any outstanding or refunded amounts.
Will I get a refund?
Cooling-off period (7 days)
Under South African electronic-communications rules, consumers have a 7-day cooling-off right for certain agreements; if you cancel within this period you may be entitled to a full refund.
The law requires refunds to be paid within 30 days when the cooling-off right applies; cite this right when you request your refund. See the Electronic Communications guidance for details: Electronic Communications - cooling-off period.
Early termination fees and Consumer Protection Act
For fixed-term contracts, the Consumer Protection Act allows cancellation with 20 business days written notice; suppliers may charge a reasonable cancellation fee, not the total remaining contract value.
If charged a large or disproportionate termination fee, request a written breakdown and refer to your rights under the Consumer Protection Act.
Adt plans and pricing
Available plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Free R4500 Alarm System (Rented, incl. installation) | R375 per month (incl. VAT) | Monthly | Basic rented alarm worth R4500, free installation, 36‑month contract, monitoring plus armed response |
| SecureDrive Solo (Vehicle Tracking) | R99 per month | Monthly | Basic vehicle tracking plan under Fidelity SecureDrive |
| SecureDrive Find (Vehicle Tracking) | R169 per month | Monthly | Intermediate vehicle tracking plan |
| SecureDrive Trace (Vehicle Tracking) | R179 per month | Monthly | Advanced vehicle tracking plan |
| SecureDrive Command (Vehicle Tracking) | R219 per month | Monthly | Command‑tier vehicle tracking plan |
| SecureDrive Command Elite (Vehicle Tracking) | R249 per month | Monthly | Highest‑tier vehicle tracking plan |
Notes on pricing
CCTV hardware and monitoring prices vary: DVR kits commonly start around R4,999 - R5,999 (incl. setup & cameras).
Monitoring costs for CCTV and residential armed response vary; residential monitoring often ranges between R300 - R800 per month and installation hardware averages around R2,000.
Your consumer rights in South Africa
Electronic Communications and Transactions Act
The Electronic Communications and Transactions Act provides a 7‑day cooling-off right for certain service agreements, allowing cancellation and a full refund if exercised correctly.
Refer to the official guidance here: Cooling-off period.
Consumer Protection Act (Section 14)
The Consumer Protection Act permits cancellation of a fixed‑term agreement with 20 business days’ written notice; suppliers may charge only a reasonable early‑termination fee.
If you believe a fee is unreasonable, request a written fee calculation and consider seeking advice from a consumer rights organisation or legal counsel.
Customer experiences
Positive reports
Some customers report long periods of reliable service and consistent monitoring, with satisfied long‑term use in certain cases.
Positive experiences tend to focus on effective armed response when systems and communications operate correctly.
Negative reports
Many users report difficulties cancelling, long hold times, billing after attempted cancellation and poor call‑centre communication in online reviews.
Other common complaints include technical failures (cameras or response not working) and unexpectedly high early‑cancellation charges reported by some customers.
Documentation checklist
Essential documents to prepare
- Copy of your Adt contract and account number.
- Proof of identity (ID or passport) and proof of address.
- Bank statements or proof of payments if disputing charges.
Cancellation paperwork to send and keep
- Written cancellation email sent to alwaysthere.i@adt.co.za or alwaysthere.c@adt.co.za.
- Request and keep the confirmation reply, final invoice and any collection/return instructions for rented equipment.
Common mistakes
Not cancelling in writing
A frequent error is relying on verbal cancellation or asking for cancellation over the phone; Adt requires written email cancellation to the specified regional addresses.
Always send the cancellation email to the correct regional address and request written confirmation to avoid repeated billing.
Missing key information
Leaving out your account number, ID, or a clear cancellation date can delay processing and may result in continued charges.
Also be mindful of the cooling-off period and the 20 business‑day notice rule for fixed‑term contracts where applicable.
Comparative recap
| Feature | Adt (ADT South Africa) | Notes / Typical alternative |
|---|---|---|
| Cancellation method | Written email only (inland: alwaysthere.i@adt.co.za; coastal: alwaysthere.c@adt.co.za). | Many providers accept online forms or written email; check provider terms and keep proof of receipt. |
| Refunds / cooling-off | Cooling-off rights apply as per electronic‑communications rules; refunds expected within 30 days if within 7 days. | Consumer law protections are similar across suppliers - cite the Electronic Communications guidance when requesting a refund. |
| Early termination | Fixed‑term contracts can be cancelled with 20 business days’ notice; fees must be reasonable under the Consumer Protection Act. | Compare fees and request a written breakdown; shopping around may reveal lower exit costs. |
| Pricing examples | Residential monitoring often R300 - R800/month; SecureDrive plans R99 - R249/month; rented alarm R375/month (incl. VAT). | Costs vary widely - compare features, response times and equipment terms before switching. |
| Customer support & reviews | Mixed: some long‑term satisfied customers, many reports of slow/unclear responses and cancellation difficulties. | Read current reviews and ask local neighbours or community groups about real response experiences before deciding. |
After cancelling
Follow-up actions
Monitor your bank or card statements for any post‑cancellation charges and request a final invoice and written confirmation from Adt showing a zero or final balance.
If you rented equipment, confirm collection or return instructions in writing and keep records of any handover.
Helpful links
Adt’s official cancellation guidance and service FAQs: Adt - Services FAQ.
Cooling‑off guidance under electronic‑communications law: Electronic Communications - cooling-off period.
Address
Branch address
Garsfontein - Pretoria branch: 640 Vercueil Street, Eastdale Pavilion, Garsfontein, Pretoria, 0042, South Africa.
Contact note
Although branch addresses exist for local offices, Adt’s FAQ states cancellations must be submitted by the regional cancellation emails; use the emails above rather than posting documents to the branch.