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Cancel BEAUTY PIE
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Beauty Pie service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Beauty Pie: Easy Method
What is Beauty Pie
Overview
Beauty Pie is a subscription-based service that gives members access to luxury beauty products at wholesale prices. Members pay a recurring fee to unlock the ability to buy selected products at lower member pricing.
How the membership works
Memberships typically come in monthly, annual or starter formats and let you purchase beauty items using member pricing or an allowance. Membership terms and returns are described in Beauty Pie's help pages and terms.
How to cancel Beauty Pie
Cancel via the website (recommended)
- Log into your account on BeautyPie.com.
- Go to “Membership & Billing”.
- Select CANCEL to end an Annual, Monthly or Starter membership.
- See the official cancellation help article: How do I cancel my membership?.
If you cannot cancel online
- Submit a cancellation request to Beauty Pie's Member Happiness team through the Help Center if the site route fails.
- Allow at least 72 hours for the request to be processed before your next renewal.
What happens when you cancel
Access and renewals
When you cancel, your future automatic renewals stop and you will not be charged for new membership periods. Access to member pricing typically ends at the end of the current paid period.
Account data and allowances
Beauty Pie retains account records and order history for administrative purposes as set out in their terms and conditions. Some customers report inability to use accumulated allowance after cancellation, so use any credit before you cancel.
Will I get a refund?
Cooling-off (14-day) policy
New or renewed memberships may be cancelled within 14 days from the day after purchase/renewal. If no product orders were placed, a full refund is given.
Exceptions and deductions
- If products were ordered during the cooling-off period, Beauty Pie may deduct the non-member price of items from your refund, minus what you paid.
- Product returns for unwanted items: you have 14 days from delivery to request a refund for items in original, unopened condition. Refunds are processed within 14 days of receipt.
- Selected products (for example some serums, lip oils, LED masks) may have enhanced returns allowing unused or gently used returns within 30 days for a full refund.
Full details on returns and refunds are available in Beauty Pie's returns help articles: Can I return a Beauty Pie item? and US returns information.
Beauty Pie plans and pricing
Summary
No definitive public pricing data for South Africa was found in the verified sources provided. For exact South African pricing and plan options, contact Beauty Pie directly via your account or Help Center.
Contact for current pricing
| Plan | Period | Price |
|---|---|---|
| Starter | Contact for pricing | Contact for pricing |
| Monthly | Contact for pricing | Contact for pricing |
| Annual | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Key rights to be aware of
South African consumer protection law provides rights when goods are defective or not as described, including remedies such as repair, replacement or refund.
Cooling-off rules and digital subscription terms can vary; statutory rights are in addition to any rights Beauty Pie offers.
How to exercise your rights
- Keep proof of purchase, order numbers and communication records when contacting the seller.
- If the seller does not resolve a valid complaint, consider contacting your payment provider, the retailer's dispute channels, or South African consumer protection authorities.
Customer experiences
Positive feedback
- Customers praise product quality, attractive packaging, and competitive pricing for luxury items.
- Many report prompt delivery and generally responsive customer service for routine queries.
Critical feedback
- Some customers report poor handling of skin-reaction cases and negative interactions with support staff.
- Other complaints include disappointment with certain product formulations, delivery delays, and unclear handling of allowances and refunds.
For customer reviews, see Beauty Pie on Trustpilot: Trustpilot reviews.
Documentation checklist
Essential items to gather
- Account email and customer ID.
- Order numbers and dates of purchase or renewal.
- Payment receipts or bank/credit card statements showing charges.
Evidence for returns or disputes
- Photos of product condition and packaging on receipt.
- All correspondence with Beauty Pie (screenshots or email threads).
- Tracking numbers for returned parcels and proof of postage.
Common mistakes
Typical errors when cancelling
Attempting to cancel via a mobile app without a documented app-store flow can leave memberships active, because Beauty Pie's public help focuses on web cancellation.
Waiting until the last minute is risky; cancellation requests may take time to process and could miss the renewal cutoff.
Return and refund pitfalls
Shipping back used items beyond the permitted condition can void a refund. Always check the specific return window and condition requirements before returning.
Failing to keep proof of postage, order numbers or support messages makes disputes harder to resolve.
Comparative recap
Quick comparison
| Aspect | Web cancellation | Customer support request | Refund likelihood |
|---|---|---|---|
| Ease | Direct via account; immediate option | Requires support ticket; slower | High if within 14-day cooling-off and no orders |
| Processing time | Immediate selection; confirmation may follow | Allow at least 72 hours before renewal | Refunds processed within 14 days of return receipt |
| Exceptions | Deductions if orders placed during cooling-off | Support discretion; must provide evidence | Selected items may have 30-day enhanced returns |
After cancelling
Next steps
- Confirm cancellation by checking your account’s “Membership & Billing” section for status.
- Use any remaining allowance or place final orders before access ends, if needed.
Helpful links
- Cancellation instructions: How do I cancel my membership?
- Returns and refunds: Can I return a Beauty Pie item?
Address
Company address
Beauty Pie Limited, 5th Floor, 1 Wells Street, London, W1T 3PQ, United Kingdom.
Contacting from South Africa
If you need formal correspondence or wish to escalate a complaint, include the company address above and retain proof of postage and delivery when sending documents.